4 Replies Latest reply: Feb 3, 2014 8:53 PM by SaSchem RSS

    Quality issues with inserted video file

    SaSchem

      Hello,

       

      can anyone help me with a video problem in Captivate 6.1, please!

       

      I’m currently working on a Captivate project where I need to include a movie file.

      I have the same movie in two different formats .mov and .wmv, which are both looking just great when I watch them with any player on my Windows7 system or on the Mac of my colleagues.

       

      When inserting the movie the encoding to .flv takes place by the Media Encoder, which also seems to be working just fine.

      But when playing the project in Captivate, the inserted video shows such a bad quality, that I’m not able to use it like this.

       

      I already have tried different things (inserted as event video or multi-slide synchronized video; changed the slide quality to high; encoded the movies to .f4v files with the Media Encoder; installed a new windows codec package) but nothing leads to an acceptable result.

       

      Which settings do I need to change in Captivate/in the Media Encoder to receive a good video quality?

      What else could I do to improve the quality of movies for Captivate projects?

      Is there any minimum requirements for movies concerning file format, encoding, or anything else?

       

      Thank you so much in advance for your help,

      Sabine

        • 1. Re: Quality issues with inserted video file
          Varun Kalra Adobe Employee

          Hi there,

           

          In which format are you publishing the output?

          What is the resolution of your project and resolution of the inserted video.

           

          Have you tried unchecking the compression options (edit > Preferences > swf size and quality > make it custom, uncheck advanced project compression and compress swf file).

          also try at the time of publishing check 'force re publish all slides'.

           

          Thanks

          • 2. Re: Quality issues with inserted video file
            SaSchem Community Member

            Hello Varun,

             

            thank you very much for your reply.

             

            I tried unchecking the compression options, doesn’t help

            I haven’t yet published the project, the problems occur already when playing the project in Captivate.

             

            The project resolution is 1280x720.

            The resolution of the .mov-file of the video is 1920x1080 (12000Kbps, if this information is any helpful…)

            The resolution of the .wmv-file of the video is 1280x720 (3000Kbps…)

             

            Maybe the problem occurs already during encoding, the .flv that is created by the Media Encoder doesn’t look that good anymore, I just played it separately (not in a Captivate project).

            Are there any settings I could check for the Media Encoder?

             

            Thanks,

            Sabine

            • 3. Re: Quality issues with inserted video file
              rpope251 Community Member

              I think this has to do with video smoothing not working in Captivate.  I have a similar problem with mp4's that are inside a project that is published to Flash from Captivate 7.

              • 4. Re: Quality issues with inserted video file
                SaSchem Community Member

                Sehr geehrte Damen und Herren,

                 

                Vielen Dank für Ihre Nachricht.

                Ich bin nicht mehr bei skill:form erreichbar.

                Bei Fragen wenden Sie sich bitte an Herrn Dr. Kuhn t.kuhn@skillform.de oder an Frau Mohnke c.mohnke@skillform.de, vielen Dank.

                 

                Mit freundlichen Grüßen,

                Sabine Schemske