5 Replies Latest reply on Jun 28, 2013 12:30 PM by A.T. Romano

    Graphics driver issues with PE 11 -update needed?

    computer tadpole

      Help, help, Received this message on PE  11 when I opened it yesterday.  " We have detected an incompatible display driver, please update your display driver.  I'm using PE 11 and Intel(R) HD Graphics 4000 3.0.0 - Build 9.18.10.3071."    When I go to Intel website, it says I have the latest display driver.  Everything worked fine in PE 11 until yesterday when I got that incompatibility message, and now my PE videos show white screen but audio is there.  I have tried updating all drivers and they say I have the most current one.  I'm Windows 7 64 bit on a Samsung series 7 Chronos laptop (six months old).   Any help where to turn?

        • 1. Re: Graphics driver issues with PE 11 -update needed?
          JMJarrige Level 2

          By searching in this forum on words : 'incompatibl driver', you will find recommandation to solve your issue :

          1 update the driver, if necessary

          2 delete the baddrivers.txt file as indicated in some links in the forum.

          Bonne chance

          JM

          • 2. Re: Graphics driver issues with PE 11 -update needed?
            computer tadpole Level 1

            Thanks JM.  I will try your recommendations.  I so appreciate your help.

            Merci,

            Computer Tadpole

            • 3. Re: Graphics driver issues with PE 11 -update needed?
              computer tadpole Level 1

              It was deleting the "baddriver" txt file, and now it works like a charm.

               

              Thanks to you JM

               

              Computer tadpole

              • 4. Re: Graphics driver issues with PE 11 -update needed?
                VDOSurfer Level 3

                Copying from one of my previous posts with the exact workaround that worked for you..

                 

                The fact that it solved it for you should only be an indication that there is a display driver issue. Getting the correct display drivers before a Premiere Elements video editing session is very important. There could be other inexplicable issues because of bad drivers. This should at best be considered a temporary solution. We have seen that this fixes the problem for most of the people, but there are others who have benefited only from a vendor-supplied-display-driver-update.

                • 5. Re: Graphics driver issues with PE 11 -update needed?
                  A.T. Romano Level 7

                  computer tadpole

                   

                  Thanks for the follow up on your display card error message.

                   

                  You went by the book

                  a. checking for latest version of driver at web site of video card manufacturer

                  and then

                  b. did that great BadDrivers.txt deletion which resolved the problem in that the display card error disappeared

                   

                  That is what happened to me when I was using Premiere Elements 9.0/9.0.1. I went through the above drill. And, the BadDrivers.txt deletion proved a permanent fix. I have not had to repeat the fix since then (now 2013).

                   

                  But VDOSurfer reply and comments, including

                  There could be other inexplicable issues because of bad drivers. This should at best be considered a temporary solution.

                  took me to ask the following. Hopefully your case will be one of those permanently fixed (within reasonable expectations). But could you keep a watch for the message reappearing and its reappearance being associated with a particular video format being introduced in the project?

                   

                  Thanks.

                   

                  ATR