3 Replies Latest reply: May 3, 2013 2:05 PM by Sidney Mitchell RSS

    Migration Issues - No help from Adobe!

    Asad 6SM Community Member
    Asad 6SM May 3, 2013 9:57 AM

      A client of ours wanted a website for a restaurant which we put together using a template very quickly. We then setup a trial website with another template and customised this template for them.

       

      As an adobe premier partner we paid a fee to be a premier partner I feel a simple thing like delegating licenses should be within our control? The company is the same, the domain is going to be the same, all we want to do is turn off one website and allocate that license to what is at the moment a trial website.

        • 1. Re: Migration Issues - No help from Adobe!
          Sidney Mitchell Employee Hosts
          Sidney Mitchell May 3, 2013 1:15 PM (in response to Asad 6SM)

          Hi,

           

          Not quite sure I'm following your issue. 

           

          However if you have a site in trial that is to replace an existing site you'll need to upgrade the new trial site and add the domain/DNS accordingly.  Once everything looks fine after the upgrade you can cancel the old site. 

           

          If this is still unclear please reach out to our direct chat support so we can assist you further. 

           

          Kind regards,

          -Sidney

          • 2. Re: Migration Issues - No help from Adobe!
            Asad 6SM Community Member
            Asad 6SM May 3, 2013 2:00 PM (in response to Sidney Mitchell)

            Hi Sidney

             

            Thanks for replying. All I want to do is cancel the existing one, setup the domain on the new one and set it live.

             

            If I upgrade the trial site I have to pay again this means that I will have a licence is sat dormant.

             

            I should be able to transfer a license at will, we have paid for the hosting for the full year.

             

            Just a little frustrating that I have built a new website in trial mode and now either have to pay for another license or rebuild the entire site in the already existing domain.

             

            If we could transfer webapps this would make life a lot easier.

             

            Are there any plans to be able to transfer webapps?

             

            Thanks for replying.

             

            Kind Regards

             

            Asad Ali

            • 3. Re: Migration Issues - No help from Adobe!
              Sidney Mitchell Employee Hosts
              Sidney Mitchell May 3, 2013 2:05 PM (in response to Asad 6SM)

              Gotcha...

               

              We don't have a simple transfer of feature (web apps).  However I would best check with our accounts team with your request to transfer sites. 

               

              Normally this isn't typically done however I would recommend create an "accounts related" case and add the sites details needing to be transfer if all possible. 

               

              They'll give you your full options in this case.

               

              Kind regards,

              -Sidney