5 Replies Latest reply: May 4, 2013 4:10 PM by A.T. Romano RSS

    How can I open Premier Elements 11 Organizer when it Stops Working before it opens up?

    Richardbeds

      I have brand new Premiere Elements 11 Software but cannot get the Organizer to start up.  It trys to open then shows an error message saying Elements 11 Organizer has stopped working.Thanks.

        • 1. Re: How can I open Premier Elements 11 Organizer when it Stops Working before it opens up?
          A.T. Romano Community Member

          Richardbeds

           

          1.On what computer operating system is your Premiere Elements 11 running? And, just to get it out of the way, do you have the latest version of QuickTime installed, and are you running Premiere Elements 11 from a User Account with Administrative Privileges?

           

          1. Delete the settings (preferences) file which is name .psa.prf. Assuming Windows 7 or 8 64 bit, the route to it is:

          Users

          Owner

          AppData

          Roaming

          Adobe

          Elements Organizer

          11.0

          Organizer

          and in this Organizer Folder is the psa.prf file that you delete.

          Make sure that you have the Folder Option "Show Hidden Files, Folders, and Drives" active so that the path will be visible.

           

          The shortcut to all that is...as you hold down the Shift+Ctrl+Alt computer main keyboard keys (altogether), double click the Organizer tab at the bottom of the Premiere Elements 11 Expert view workspace. A pop up should appear asking your permission to delete this settings file. Click Yes to that.

           

          2. How are you trying to gain access to the Elements Organizer...

          a. Welcome Screen - Organizer

          or

          b. Clicking on the Organizer tab at the bottom of the Premiere Elements 11 Expert view workplace.

           

          If a or b lets you get into the Organizer, then you might consider creating a new catalog (File Menu/Catalog Manager) as well as disabling Auto-Analyzer options et al under Elements Organizer workspace Edit Menu/Preferences/Media-Analysis.

           

          Let us start there. We will be watching for your results.

           

          Thanks.

           

          ATR

          • 2. Re: How can I open Premier Elements 11 Organizer when it Stops Working before it opens up?
            Richardbeds

            From: A.T. Romano forums_noreply@adobe.com

            Sent: 04 May 2013 13:26

            To: Richard Manders

            Subject: How can I open Premier Elements 11 Organizerwhen it Stops Working before it opens up?

             

             

             

             

            Re: How can I open Premier Elements 11 Organizer when it Stops Working before it opens up?

             

             

            created by A.T. Romano <http://forums.adobe.com/people/A.T.+Romano>  in Premiere Elements - View the full discussion <http://forums.adobe.com/message/5290003#5290003

            • 3. Re: How can I open Premier Elements 11 Organizer when it Stops Working before it opens up?
              A.T. Romano Community Member

              Richardbeds

               

              I do not understand your reply (post #2) which appears to be responding to my suggestions (post #1) for resolving your Premiere Elements issue.

               

              Was there a problem in your posting in this forum?

               

              Please try again to send a message, letting us know if my suggestions worked for you to resolve your issue or whether the problem persists.

               

              Thanks.

               

              ATR

              • 4. Re: How can I open Premier Elements 11 Organizer when it Stops Working before it opens up?
                Richardbeds

                Hi ATR,

                 

                 

                 

                Thanks for your message....

                 

                 

                 

                It all got too much for me to deal with so I got a friend to look at it. It turns out that 2 clips had been corrupted.  He found these clips and actually the corruption (he thinks) was caused by a glitch in the software.  He removed them from the organizer then brought them back into the organizer and everything now runs fine.

                 

                 

                 

                It is really annoying that the Organizer does not simply identify that there is corrupted files so that you can see the problem straight away. Instead it decides to STOP WORKING.

                 

                Maybe you could suggest this.

                 

                 

                 

                Many thanks for your help though it was much appreciated even though I couldn’t actually do it myself through being inept.

                 

                 

                 

                Cheers.

                • 5. Re: How can I open Premier Elements 11 Organizer when it Stops Working before it opens up?
                  A.T. Romano Community Member

                  Richardbeds

                   

                  Thanks for the follow up and the good news that you are moving forward with your Premiere Elements project. I have found that Premiere Elements is a continuing learning experimence whether you are a beginning, intermediate, or advanced user (that is the good and bad news).

                   

                  I am not affiliated with Adobe in anyway. I am just a user of the program like yourself, but I have been working with Photoshop Elements and Premiere Elements since about 2005. Exploration and experimentation are the keys to success.

                   

                  Adobe does have an Adobe Feature Request Bug Form. Many say that it works to bring user concerns to the attention of Adobe.

                  https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

                   

                  But, when all is said and done, never hesitate to ask your Premiere Elements questions or ask for clarification here in this forum. Many are ready to share his/her Premiere Elements experiences and suggested how tos with you.

                   

                  Continued success.

                   

                  ATR