Did you install the latest Adobe air? You can download it here http://get.adobe.com/air/
Then download the Adobe Media downloader here http://www.photoshop.com/misc/membership-faq#downloader
Let me know if you are still having the issue
Thanks for your quick reply regarding the opening of Adobe Media Downloader. I uninstalled both Adobe Air and Adobe Media Downloader and reinstalled both using the links you provided. I then click on Archive in the message received from Adobe Revel to download photos not initially included in their original download and receive the message: Please wait while the Adobe Media Downloader launches. Nothing happens after this message appears. I must be doing something wrong but can not determine what it is. Thanks for your help.Jim
Date: Sun, 5 May 2013 17:34:34 -0700
Subject: Photoshop.com Sharing and Storage Unable to download archived photos
What browser are you on. Often if users are running an old version of a browser then they have issues. Chrome and Firefox seem to work best. If you have an older version of a browser, try updating it or try another browser and see if that helps.
Thanks for your suggestion. I was using IE10 and then installed Chrome browser. Uninstalled and re-installed both Adobe Air and Adobe Media downloader and still not able to open the downloader. Found that I can work around this procedure by opening Revel and using their tool to add the missing photos to the library. This method may be more time consuming but at least it works. Please share this reply with Scott and thanks to both of you for all your assistance.Jim Nugent
I hope you don't have to download too many files that way. Please let us know if you want further help.
Pattie (and Scott)
If you have correctly installed Media Downloader - you should see an 'Adobe Media downloader' Blue icon on your desktop. just double click it and it should launch the Media Downloader.
Thanks for your response. I have uninstalled and re-installed the downloader several times and the installation includes an icon on the desktop which will not open. Also switched from IE10 to Chrome browser with similar results.Thanks again.
Are you logged in as an administrator?
Have you tried to right click the Adobe Media Downloader icon and select "Run as an Administrator" to see if it will launch?
Do you have other issues with launching software on your system?
Get same results when I try to open the downloader as an Administrator. A small screen pops up and reads "Adobe Media D" and has the appearance of an incomplete screen. When I click on it I get a message from Windows that it is still trying to open with the option to continue or cancel the process. Have not had any problems downloading software programs other than compatibility issues with Windows7
Did you happen to try a new admin user account?
Try these steps
1. Close Downloader.
2. Delete this folder C:\Users\<username>\AppData\Roaming\com.adobe.px.Downloader.4C35C4D325D350FE0114230CBADCA 2DDD0AC8D25.1
3. re launch Downloader.
Things should work correctly now.