2 Replies Latest reply on May 5, 2013 5:54 PM by Chad469

    Encore CS5 audio not in sync




      I'm hoping someone can help me soon.  I have multiple timelines that I created in Encore.  I have noticed about 25% of them have their audio out of sync.  There is nothing complicated with how I built the timelines.  All I did was create a timeline and drop in the original video that came off the SD card.  All the timelines have video from the same source. I did not even mess with the audio and I don't know if you can for that matter because I'm new with this program.  Anyway, the original videos play just fine in the finder.  I'm using an iMac with OS X 10.7


      I've been trying to figure this out for hours and researching on Google to no avail.  I'm so frustrated right now with Adobe products.  Adobe staff, if you are reading this, I beg of you to please slow down.  Quite trying to make more features.  I bet I could safely say that 95% of your faithful users would rather have working software rather than more features.  We waste so much time trying to resolve these "little" issues, because they put a halt to productivity. Time is money Adobe.  This is so sad.  As I'm writing this, I'm realizing that my begging or ******** will do absolutely nothing.  I'd probably have better luck playing pick up sticks with my *** cheeks.  You should study Luxology's way of handling customer support.  Each and every email goes to the present and he replies back.  They also make adjustments based off of what other customers are saying.  I can't say one bad thing about their forums either.  If I have issues, I don't get directed to anyone in India.  I don't even have enough time to tell you how one of my last calls went with them.  They are not experts.  Not even close. I was pissed.


      Okay, enough ranting for now.  Adobe, if you want to contact me, you know how to get a hold of me.


      Thanks to those that are willing to help.

        • 1. Re: Encore CS5 audio not in sync
          John T Smith Adobe Community Professional & MVP

          >create a timeline and drop in the original video that came off the SD card


          What is that video?

          Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing



          For Mac http://mediainspector.massanti.com/


          Also, it is not very likely that video direct from an SD card is legal for a DVD, or a BluRay, which means that Encore needs to transcode the video to make it legal for your unspecified output... so what does Encore say about the status of the video... needing to be transcoded or not?


          >I'm new with this program


          The tutorial list in message #3 http://forums.adobe.com/message/2276578 may help

          • 2. Re: Encore CS5 audio not in sync
            Chad469 Level 1

            Hi John,


            Thanks for getting back to me.


            1. I looked at that program and it doesn't get good ratings.  I found one other one that does get good ratings for the same price and from what I could tell, it does the same thing with different options.  That being said, I don't know if all that collected data is really going to help out in this scenario. The video is an .AVI, 640x480, 1.0 ratio, at 30 fps.  A lady took the video using her little pocket camera.  I did right click on it and picked Interpret Footage but nothing seemed to happen.  It is a very short clip, so maybe something happened but I didn't see it.  And it didn't help anyway.  Like I said, all the other ones are the exact same type of file and they work fine.  I don't see any kind of warning to alert me as to what could be wrong.  Taking a screen shot isn't going to do anything in this case either.  Simply put, if the video is a minute long, the sound lasts half of that time.  There is nothing that a screen shot will help explain.  If I had a symbol or a weird glitch of some kind, I would record the video and post that.


            EDIT:  Okay this is weird.  As I went to try that Transcode thing, which wasn't highlighted anyway (and all the timelines say "untranscoded"), I double clicked the timeline in question and went to the point where the sound was ending and now it plays fine.  WTH?  I hope when I finally get this DVD done, the audio is in sync.  I've read a lot of forum posts where it's off AFTER they burn a disc.  Damn Apple for ditching iDVD.  Their stuff worked for me all the time. No problems.  Arrrrg.


            2. Thank you for the link to the huge list of tutorials. I am new and have watch videos from Lynda.com and YouTube.com, but unfortunately all these video are perfect world scenarios.  That would be cool, if these videos had situations like mine, but they focus on how easily a person can get up and running with these programs, that I don't believe they want to show these situations as they might overwhelm the customer and then won't sell as many tutorials.  But I do believe they should have a whole series on problems.  Believe me there would be plenty to do just from Adobe's software.


            3. Here's an extra question.  I own the whole CS5.5 Master Suite.  I've spent thousands of dollars over the years since 1996 on their software.  Shouldn't there be the ability to check the Codec information like that $3 program you pointed me to?