7 Replies Latest reply on May 12, 2013 1:30 AM by Pattie F

    Reconnect in elements 9 before registering elments 11?

    ACJS Level 1

      I tried to 'reconnect all files',  but it appears that most of my library is now disconnected.  Is this because these photos are now moved to Revel?  If I register elements 11 without reconnecting them will the unconnected ones be displayed in elements 11? Will it be any advantage to reconnect all that I can? I'm holding off on registering until I have an answer.

       

      When I open elements 9 I am told that Revel is now the home for my photos but there are only about 40 or so there out of my 30,000 plus or minus. Since there are limits on how many can be moved in a month (is that the same as 'uploading', or is moving a different process?) I'll be waiting a long time for everything to show up.

       

      I marked my last reply from Scott as 'not helpful' because I asked for options and none were  offered.  It seems to be Revel or nothing.  Is that true?  I should have started making plans for this move long ago, but in my naiveté, I thought Revel was a new name for the same operation I was accostomed to, and that the same screens I had been working with would appear, and it would be seamless. Now it appears to be too late to consider anything other than Revel with all its shortcomings.

        • 1. Re: Reconnect in elements 9 before registering elments 11?
          Pattie F Employee Moderator

          I have read the other posts you made that Scott replied to. Scott has answered them correctly. I will try to summarize ...

           

          Your keywords and categories created in Elements are in the files still, but currently Revel does not currently have the ability to display this data. If you do not have these files in your computer, you can archive them all by using our media downloader and  continue to work with them in Elements.

          FAQ: How do I archive my Photoshop.com files with the Adobe Media Downloader ?

           

          As far as accessing your files after migration, are you not able to see the migrated files in Revel? Did you get a migration cmplete message? It is possible they are not fully migrated yet.

          Once files are migrated, you can no longer add files to Photoshop.com, but until June 18th, you can still login and see the files in Photoshop.com.

           

          I realize that there were only a few months between the announcement and the start of the migration. Some folks are still a bit confused. Adobe made a business decision to discontinue Photoshop.com sharing and storage. Since Revel is another program that Adobe offers for storage, this was offered as an option for users if they wanted us to move their files there so they did not have to go through a manual effort to do it themselves. Revel was not, however, designed to replace Photoshop.com. This is why the features differ. We are still adding many new features to Revel and have had lots of good input from customers.

           

          I understand your frustration based on the very precious photos and information you have saved. Since I can not give you Photoshop.com back, and I can't give you your keywords in Revel at this time, is there some other way that I can help you? I am happy to share what information I can and help you with the products if you have more questions.

           

          Best Regards,

           

          Pattie

          • 2. Re: Reconnect in elements 9 before registering elments 11?
            ACJS Level 1

            What exactly do you mean by “if you do not currently have these files in your computer”?  Are you speaking of the Photoshop filing system?  Or of some other place where that might reside?  I’ve no idea where that might be. Tell me where to look.

             

            When photos are downloaded to my computer they go into My Pictures sorted into folders by download date.  So there is no way to label each folder with the contents, which might be a combination of ancestry photo scans and current events.  Photoshop is able to pick out the ones I’ve identified should be in differently sorted categories and keywords. This feature will be missing in Revel, as I understand it.

             

             

             

            The media downloader window that appears tells me that I don’t need to download.  You say I do.  Explain the ins and outs of this.

             

             

             

            Yes, the massage said my files were successfully migrated except for certain file types, and to save those I should archive.  In my earlier response I asked about archiving, but the issue here is that only about 40 photos were showing when that message came and I opened Revel to see. My collection is 99% .jpg.  I am not a collector of videos, etc.

             

             

             

            You mentioned moving the files manually.  How is this done, and what are the advantages?  The downsides?

             

             

             

            I so much appreciate having a real person with whom to talk about my issues.  I’ve mentioned this change to a  couple of friends, and have found that very few of them collect photos in any organized fashion.  This came as a shock to me.  It’s like my mother’s system was – print them and toss them into a box with no sorting, no dating, no identification of the subjects.  I resolved to do better, and this system is (was) perfect.

             

             

             

            Thanks, Char

            • 3. Re: Reconnect in elements 9 before registering elments 11?
              Pattie F Employee Moderator

              What exactly do you mean by “if you do not currently have these files in your computer”?  Are you speaking of the Photoshop filing system?  Or of some other place where that might reside?  I’ve no idea where that might be. Tell me where to look.

              Some people put their files in Photoshop.com and deleted them from their computer We recommend that hose people use our media downloader to copy the files back to their own computer to have a copy if they do not want to lose their non-jpg files or if they do not want the onlly copy to be on Revel. If you have the files saved on your computer and you were using Elements sync to keep a copy on Photoshop.com, then this may not be necessary for you.

               

               

              When photos are downloaded to my computer they go into My Pictures sorted into folders by download date.  So there is no way to label each folder with the contents, which might be a combination of ancestry photo scans and current events.  Photoshop is able to pick out the ones I’ve identified should be in differently sorted categories and keywords. This feature will be missing in Revel, as I understand it.

              The tags you entered in Elements do not currently show up in Revel.

               

               

               

              The media downloader window that appears tells me that I don’t need to download.  You say I do.  Explain the ins and outs of this.

              see explanatoin above.

               

               

              Yes, the massage said my files were successfully migrated except for certain file types, and to save those I should archive.  In my earlier response I asked about archiving, but the issue here is that only about 40 photos were showing when that message came and I opened Revel to see. My collection is 99% .jpg.  I am not a collector of videos, etc.

              You had 296 files stored in Photoshop.com. 293 of them migrated to Revel. I assume the other 3 were of another file type. If you are expecting more files, it may be that you have a bunch of files in Elements that were not synced with Photoshop.com. Since we only migrated files from Photoshop.com, those files would still be on your computer, but not in Revel.

               

               

              You mentioned moving the files manually.  How is this done, and what are the advantages?  The downsides?

              If you have Elements 11, you can upload to Revel from there. If not, then you would need to know where the photos are stored on you hard drive and you could upload to Revel from there.  This link shows how to upload:

              UPLOAD
              FAQ: How do I add (upload) files to Revel?
              http://forums.adobe.com/thread/1162795?tstart=0

               

              I so much appreciate having a real person with whom to talk about my issues.  I’ve mentioned this change to a  couple of friends, and have found that very few of them collect photos in any organized fashion.  This came as a shock to me.  It’s like my mother’s system was – print them and toss them into a box with no sorting, no dating, no identification of the subjects.  I resolved to do better, and this system is (was) perfect.

              Many people do print and put photos in a box, and in the digital world today, many just store them on their hard drive with no organization. Having a backup copy of the photos on the cloud like Revel or on an external hard disk is a good way to ensure your memories are never lost.

               

              I hope these answers help. Let me know.

               

              Best Regards,

              Pattie

              • 4. Re: Reconnect in elements 9 before registering elments 11?
                ACJS Level 1

                I have been attempting to move my Elements 9 into Elements 11 and have discovered that in the newer version my organizing tools are missing.  Is this intentional?  The organizational tools were dropped even before Revel was designed?

                • 5. Re: Reconnect in elements 9 before registering elments 11?
                  Pattie F Employee Moderator

                  When  you install Elements 11, you should be asked to migrate your Catalog.

                   

                  If you did not migrate it then, you can re-create a new Elements 11 Catalog based on your  Elements 9 Catalog. Go to File>Mange Catalogs… and click the Convert button. Then pick your Elements 9 Catalog and convert it.

                   

                  Elements 11 does not have an interface with Photoshop.com cloud storage since Photoshop.com organizer and  cloud storage  is being discontinued. I am not sure if that answers your question or not; please let me know.

                   

                  Pattie

                  • 6. Re: Reconnect in elements 9 before registering elments 11?
                    ACJS Level 1

                    How long can I wait before shutting down Elements 9?  Somewhere someone mentioned that a user shouldn’t maintain both catalogs.  I’m thinking I’ll use my 9 until the last gasp since I can find what I want in it.  I don’t use an I-phone or I-pad, and don’t use my Android for photos or videos.  I’d like to do as much touching up as possible on my existing files so they are in optimum shape in my hard drive.  Also, when Revel does catch up with the requests from its client base, I’d like to have everything in good order for transfer assuming I decide to use it at all.

                     

                    Is the Elements 9 catalog you referenced the same as the files in my hard drive?  If so, they aren’t in any logical order other than date downloaded or in some cases date taken.  If an Elements 9 catalog is the same as displayed in the elements 9 organizer I’m all in favor of migrating it, but from all I’ve read, that won’t work.

                     

                    I followed your suggestion to convert the catalog, but it failed.  I’m looking for a help article on conversion errors now.

                     

                    OK, it says reconnecting is the way to go.

                     

                    Wish me luck.

                    • 7. Re: Reconnect in elements 9 before registering elments 11?
                      Pattie F Employee Moderator

                      Your Elements 9 will still work  for as long as you want to use it  for editing, but it will not connect to Photoshop to store files anymore after your Photoshop.com files are migrated. It is possible to install and use two versions of elements, but I would stick to one or the other for the organizer or you might get confused. Elements 11  can upload files to Revel, but not necessarily with the same album structure (depending on your folder structure in Elements), since you can not put albums in albums with Revel.

                       

                      Pattie