I purchased a FormsCentral Teams plan for my nonprofit. The product is great, but the customer service is the worst I've ever experienced. I'm getting triple-billed and I seem to have also lost my Teams plan in the process. The representatives on the "chat" were completely unhelpful, and, after waiting an hour for customer service on the phone, the person I spoke to was barely comprehensible and, in any event, said someone would have to get back to me and never did.
Does anyone have an e-mail address for Customer Service? Perhaps if I spelled out the problems in one e-mail it would work better. Or should I just write an old fashioned letter to corporate HQ?
We received your email and someone is taking a look at your account. We'll get this cleaned up for you. We apologize for any inconvenience this may have caused you.
I agree. I am having an impossible time with a simple form, and am finding no documentation and no customer service. I would love it if someone would help me out. Customer service, please email me if you see this post.
I can help you out (I'm on the product team, not support). Can you explain the problem you are having?