2 Replies Latest reply on May 7, 2013 12:45 PM by vinsolo

    photoshop CS5 creative cloud problem

    vinsolo Level 3

      joined and installed 13.0.4 without difficulty.

       

      Now have to license trial everytime I start the app,

       

      Undate manager fails to upgrade to 13.1.2 with following note: Screen Shot 2013-05-07 at 12.47.43 PM.png

       

      repeated attempts produce same result.

       

      Use iMac 17, 16gb, os 10.8.3

       

      any help?

       

      vince

        • 1. Re: photoshop CS5 creative cloud problem
          Noel Carboni Level 8

          Not having a Mac I'm not completely sure, but your solution will probably go along these lines.

           

          Deactivate your serial-numbered license.

           

          Then try to run Photoshop, and log in with your cloud-enabled Adobe ID when prompted.

           

          Note that activation of your cloud subscription may take a little time  (hours to possibly days) after you've paid.

           

          -Noel

          1 person found this helpful
          • 2. Re: photoshop CS5 creative cloud problem
            vinsolo Level 3

            Noel, thanks for your helpful reply.

             

            Jeff tranberry intimated that the error code i got was probably due to some absent component in my PSCS6 (perm lic) install.

             

            I deactivated PSCS6 and then uninstalled PSCS6. I then went to CC and downloaded the CC version of PSCS6. This went smoothly. Subsequently I ran update from HELP menu and a number of apps were quickly updated.

             

            There was no "TRIAL VERSION" problem.

             

            In addition, my cloud subscription was activated in minutes.

             

            thanks to you and jeff tranberry.

            vince