3 Replies Latest reply on Oct 15, 2014 9:16 AM by hobbnobbin

    Brand new mac running slow in adobe programs

    laurenbond007

      My brand new mac computer at work that is used for design purposes has been running incredibly slow for the past few days. The beach ball is coming up more often for 1-2 minutes. Within the adobe programs it is even slower. For example though, even when I am running spotify it is skipping parts of the song even though the internet is connected fine. PLEASE HELPPP!!!

        • 1. Re: Brand new mac running slow in adobe programs
          regina63 Level 1

          Can you provide more detail. What is your system (which mac, what processor, how much memory)? What is your disk space capacity, and how full is the disk (available space?) All of these things can affect performance even on a new machine, and the details are good to know when troubleshooting from no other clues.

           

          Go to the apple menu > about this mac. The resulting screen gives you basic info about your system, and you can click "more info" for greater detail. The Creative Suite does take up quite a bit of resources, even on new machines, but if Spotify is also choppy, you might have a problem completely unrelated to Adobe software.

          • 2. Re: Brand new mac running slow in adobe programs
            laurenbond007 Level 1

            iMac 21.5 inch late 2012

            Processor: 2.7 GHz Intel Core i5

            Memory: 8 GB 1600 MHz DDR3

            Graphics: NVIDIA GeForce GT 640M 512 MB

            Software: OX X 10.8.3 (12D78)

             

            941.19 GB free out of 999.35 GB

             

            We also are uninstalling and reinstalling the Adobe programs. I will let you know if this was the problem.

             

            Thanks so much!

            • 3. Re: Brand new mac running slow in adobe programs
              hobbnobbin

              Laurenbond007, did you ever get this sorted out? I have the exact same issue. Out-of-the-box mac and CS6 is performing very poorly and slowly.