1 Reply Latest reply on May 8, 2013 4:41 AM by Jeff Bellune

    Premiere Pro CS6 Crashing

    Ver-Edit1

      Premiere Pro CS6 has been crashing frequently, and for no apparent reason whilst trying to edit footage on the timeline. It looks like, regardless of what we are tryingt o edit, how many effects, it is still going to crash at a random point while trying to edit.

      After updating all NVidia drivers and CUDA drivers, I have decided to put the crash log up here to see if anyone is able to decipher it and let me know what is causing the crash.

       

      If anyone has any thoughts, they would be greatly appreciated.

       

       

       

      Process:         Adobe Premiere Pro CS6 [256]

      Path:            /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6

      Identifier:      Adobe Premiere Pro CS6

      Version:         6.0.2 (6.0.2)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [136]

      User ID:         501

       

      Date/Time:       2013-05-06 13:17:24.245 +1000

      OS Version:      Mac OS X 10.8.3 (12D78)

      Report Version:  10

       

      Interval Since Last Report:          43504 sec

      Crashes Since Last Report:           1

      Per-App Interval Since Last Report:  -145781 sec

      Per-App Crashes Since Last Report:   1

      Anonymous UUID:                      C9AD01F1-E55B-538C-DBBD-930792D37F93

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_CRASH (SIGABRT)

      Exception Codes: 0x0000000000000000, 0x0000000000000000

       

      Application Specific Information:

      abort() called

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libsystem_kernel.dylib                  0x00007fff8ef4d212 __pthread_kill + 10

      1   libsystem_c.dylib                       0x00007fff8de14b54 pthread_kill + 90

      2   libsystem_c.dylib                       0x00007fff8de58dce abort + 143

      3   com.adobe.premiere.frontend             0x000000010c783281 UnixInterruptSignal(int) + 49

      4   libsystem_c.dylib                       0x00007fff8de0194a _sigtramp + 26

      5   libsystem_kernel.dylib                  0x00007fff8ef4b686 mach_msg_trap + 10

      6   libsystem_kernel.dylib                  0x00007fff8ef4ac42 mach_msg + 70

      7   com.apple.CoreFoundation                0x00007fff930a9233 __CFRunLoopServiceMachPort + 195

      8   com.apple.CoreFoundation                0x00007fff930ae916 __CFRunLoopRun + 1078

      9   com.apple.CoreFoundation                0x00007fff930ae0e2 CFRunLoopRunSpecific + 290

      10  com.apple.HIToolbox                     0x00007fff91cf0eb4 RunCurrentEventLoopInMode + 209

      11  com.apple.HIToolbox                     0x00007fff91cf0c52 ReceiveNextEventCommon + 356

      12  com.apple.HIToolbox                     0x00007fff91cf0ae3 BlockUntilNextEventMatchingListInMode + 62

      13  com.apple.AppKit                        0x00007fff8bf1b563 _DPSNextEvent + 685

      14  com.apple.AppKit                        0x00007fff8bf1ae22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

      15  com.apple.AppKit                        0x00007fff8bf121d3 -[NSApplication run] + 517

      16  com.adobe.premiere.frontend             0x000000010c782784 FE::MacApplication::RunSelf() + 44

      17  com.adobe.premiere.frontend             0x000000010c72cdef FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 5681

      18  com.adobe.premiere.frontend             0x000000010c783cfc AppMain + 380

      19  com.adobe.premiere.startup              0x000000010c8f41d7 Run + 247

      20  com.adobe.AdobePremierePro              0x00000001000038b7 main + 647

      21  com.adobe.AdobePremierePro              0x000000010000361c start + 52

       

      VM Region Summary:

      ReadOnly portion of Libraries: Total=459.0M resident=218.0M(47%) swapped_out_or_unallocated=241.0M(53%)

      Writable regions: Total=2.2G written=1.9G(88%) resident=2.0G(91%) swapped_out=0K(0%) unallocated=201.9M(9%)

       

      REGION TYPE                      VIRTUAL

      ===========                      =======

      (null) (reserved)                  3104K        reserved VM address space (unallocated)

      ATS (font support)                 31.9M

      ATS (font support) (reserved)         4K        reserved VM address space (unallocated)

      CG backing stores                  21.5M

      CG image                           2412K

      CG raster data                     8988K

      CG shared images                    192K

      CoreAnimation                        12K

      CoreImage                             8K

      CoreServices                       1776K

      IOKit                                 4K

      IOKit (reserved)                      4K        reserved VM address space (unallocated)

      MALLOC                            198.2M

      MALLOC guard page                    48K

      Memory tag=240                        4K

      Memory tag=242                       12K

      Memory tag=243                        8K

      Memory tag=249                      156K

      Memory tag=251                       24K

      OpenCL                               40K

      OpenGL GLSL                        1808K

      OpenGL GLSL (reserved)              128K        reserved VM address space (unallocated)

      STACK GUARD                        56.1M

      Stack                              22.7M

      VM_ALLOCATE                         1.9G

      __DATA                             50.8M

      __IMAGE                             528K

      __LINKEDIT                        151.8M

      __TEXT                            307.2M

      __UNICODE                           544K

      mapped file                       105.4M

      shared memory                      20.8M

      ===========                      =======

      TOTAL                               2.8G

      TOTAL, minus reserved VM space      2.8G

       

       

      System Profile:

      Model: MacPro4,1, BootROM MP41.0081.B07, 4 processors, Quad-Core Intel Xeon, 2.66 GHz, 20 GB, SMC 1.39f5

      Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

      Memory Module: DIMM 1, 8 GB, DDR3 ECC, 1066 MHz, 0x0000, 0x000000000000000000000000000000000000

      Memory Module: DIMM 2, 8 GB, DDR3 ECC, 1066 MHz, 0x0000, 0x000000000000000000000000000000000000

      Memory Module: DIMM 3, 2 GB, DDR3 ECC, 1066 MHz, 0x855D, 0x463732353655363146373036364700000000

      Memory Module: DIMM 4, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314631

      Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports

      Network Service: Ethernet 1, Ethernet, en0

      PCI Card: NVIDIA GeForce GT 120, sppci_displaycontroller, Slot-1

      PCI Card: pcif1d0,daff, sppci_video, Slot-2

      Serial ATA Device: HL-DT-ST DVD-RW GH41N

      Serial ATA Device: WDC WD2002FYPS-01U1B1, 2 TB

      Serial ATA Device: WDC WD2002FYPS-01U1B1, 2 TB

      USB Device: hub_device, apple_vendor_id, 0x9136, 0xfd100000 / 2

      USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd120000 / 7

      USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfd123000 / 9

      USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfd122000 / 8

      USB Device: hub_device, apple_vendor_id, 0x9137, 0xfd140000 / 3

      USB Device: Apple LED Cinema Display, apple_vendor_id, 0x9236, 0xfd143000 / 6

      USB Device: Display Audio, apple_vendor_id, 0x2912, 0xfd141000 / 5

      USB Device: Display iSight, apple_vendor_id, 0x8508, 0xfd142000 / 4

      USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000 / 2

      USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 4

      FireWire Device: built-in_hub, 800mbit_speed

       

      (this is only the elevant parts, but I can post more if needed.

        • 1. Re: Premiere Pro CS6 Crashing
          Jeff Bellune Adobe Community Professional

          Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

          That card is under-powered for the hardware-accelerated Mercury Playback Engine.  If you've tried to get it working with hardware MPE, then that's a likely cause of the crashing.  Pr needs at least 1 GB of VRAM for hardware MPE.  Stick to software MPE and things may improve.

           

          Jeff

           

          PS - thanks for self-editing the crash log.  Too many times users will post the entire log, which makes the discusssion unreadable for anyone but a software engineer.