10 Replies Latest reply on May 9, 2013 9:50 AM by Todd_Kopriva

    Creative Cloud seems to have deleted my templates

    Mundania Level 1

      My Creative Cloud subscription missed a payment two days ago due to a change of card details.  This morning I updated it with my new card details and paid the subscription.

       

      In this time though it has reset my After Effects to the trial version and seems to have deleted all my Output Module templates.  Some of these were made through trial and error and needed to be identical for a specific project - they will be very hard to replicate!  There may have been other things reset that I haven't noticed yet.

       

      Has anyone else had this?  Is it standard policy?  Is there anyway to avoid this in future so as not to lose work due to a completely innocent mistake? 

       

      It seems a major problem with the subscription model if a delayed payment can cost work