Which version of the photoshop cs6 update: the 13.01.1 for perpetual lincense or the the cloud 13.1.2?
Did the other available updates get applied as well, besides just the the one for photoshop cs6 itself?
If it's an windows 7 64 bit system, does it not work in both the 32 and 64 bit versions of bridge cs6?
"He immediately did a restore to a date from a few days previously (losing all the work he had done but also the update"
How did he lose the work? Restore doesn't effect data saved in files.
Not the cloud. And only photoshop, not extended or anything else. When I spoke to him the next day, I asked what version he 'restored' to and it was 13.0.1. So I am now totally confused. However, since his program is now working, I guess his problem is solved. I personally don't feel comfortable doing ANY updates after the problems I had trying to update RAW last November (which led to eight pages of discussion elsewhere on this forum).