5 Replies Latest reply: May 21, 2013 7:19 AM by Curt Y RSS

    Bridge keeps crashing

    DavidBGreen

      Does anyone have any simple suggestions to stop Bridge crashing? Should I just reinstall or is there anything else I can do? It's crashing every couople of minutes. Thanks.

        • 1. Re: Bridge keeps crashing
          Mylenium ACP/MVPs

          Nobody can know anything. You are not providing any system info, crash info or other details. We could tell you to reinstall a hundred times and it may not at all resolve the issue. Provide the proper technical info as required:

           

          Working with your Operating System’s Tools

           

          Mylenium

          • 2. Re: Bridge keeps crashing
            DeirdreF

            i agree with Mylenium. also, close all open applications, turn off computer, try again. My mac is a few years old, and I have to be very patient. good luck

            • 3. Re: Bridge keeps crashing
              booey Community Member

               

              Bridge CS6 hasn't worked correctly in weeks (pretty much freezes upon opening - sometimes can navigate to a folder but then stops working). I'm running Windows 7 and have used Bridge CS6 for about a year now. I'm out of patience for this product that I've paid for and is not working at all. I've tried reinstalling, disabling Norton security, restarting, etc. Also holding down Alt when opening Bridge does not produce a menu that would allow me to clear the cache, as suggested in some other posts. Here's the error log I found:

              Version=1
              EventType=AppHangB1
              EventTime=130135833126216288
              ReportType=3
              Consent=1
              UploadTime=130135833144000319
              ReportIdentifier=07a3223e-c1cd-11e2-b26f-386077b57631
              IntegratorReportIdentifier=07a3223f-c1cd-11e2-b26f-386077b57631
              Response.BucketId=3453068314
              Response.BucketTable=5
              Response.type=4
              Sig[0].Name=Application Name
              Sig[0].Value=Bridge.exe
              Sig[1].Name=Application Version
              Sig[1].Value=5.0.2.4
              Sig[2].Name=Application Timestamp
              Sig[2].Value=50d9a019
              Sig[3].Name=Hang Signature
              Sig[3].Value=5c14
              Sig[4].Name=Hang Type
              Sig[4].Value=0
              DynamicSig[1].Name=OS Version
              DynamicSig[1].Value=6.1.7601.2.1.0.256.48
              DynamicSig[2].Name=Locale ID
              DynamicSig[2].Value=1033
              DynamicSig[22].Name=Additional Hang Signature 1
              DynamicSig[22].Value=5c1413bf20786bdd9a9fe3f0fb2c0c98
              DynamicSig[23].Name=Additional Hang Signature 2
              DynamicSig[23].Value=aa16
              DynamicSig[24].Name=Additional Hang Signature 3
              DynamicSig[24].Value=aa1611d58fe2c2cfe49af6820434bb73
              DynamicSig[25].Name=Additional Hang Signature 4
              DynamicSig[25].Value=5c14
              DynamicSig[26].Name=Additional Hang Signature 5
              DynamicSig[26].Value=5c1413bf20786bdd9a9fe3f0fb2c0c98
              DynamicSig[27].Name=Additional Hang Signature 6
              DynamicSig[27].Value=aa16
              DynamicSig[28].Name=Additional Hang Signature 7
              DynamicSig[28].Value=aa1611d58fe2c2cfe49af6820434bb73
              UI[3]=Adobe Bridge CS6 is not responding
              UI[4]=If you close the program, you might lose information.
              UI[5]=Close the program
              UI[6]=Close the program
              UI[7]=Close the program
              LoadedModule[0]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Bridge.exe
              LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
              LoadedModule[2]=C:\Windows\system32\kernel32.dll
              LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
              LoadedModule[4]=C:\Windows\system32\SHLWAPI.dll
              LoadedModule[5]=C:\Windows\system32\GDI32.dll
              LoadedModule[6]=C:\Windows\system32\USER32.dll
              LoadedModule[7]=C:\Windows\system32\LPK.dll
              LoadedModule[8]=C:\Windows\system32\USP10.dll
              LoadedModule[9]=C:\Windows\system32\msvcrt.dll
              LoadedModule[10]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.76 01.17825_none_2b253c8271ec7765\gdiplus.dll
              LoadedModule[11]=C:\Windows\system32\ole32.dll
              LoadedModule[12]=C:\Windows\system32\RPCRT4.dll
              LoadedModule[13]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\icuuc40.dll
              LoadedModule[14]=C:\Windows\system32\ADVAPI32.dll
              LoadedModule[15]=C:\Windows\SYSTEM32\sechost.dll
              LoadedModule[16]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\icudt40.dll
              LoadedModule[17]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\MSVCR100.dll
              LoadedModule[18]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\icuin40.dll
              LoadedModule[19]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Symlib.dll
              LoadedModule[20]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\amtlib.dll
              LoadedModule[21]=C:\Windows\system32\WINHTTP.dll
              LoadedModule[22]=C:\Windows\system32\webio.dll
              LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
              LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
              LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll
              LoadedModule[26]=C:\Windows\system32\DEVOBJ.dll
              LoadedModule[27]=C:\Windows\system32\IPHLPAPI.DLL
              LoadedModule[28]=C:\Windows\system32\NSI.dll
              LoadedModule[29]=C:\Windows\system32\WINNSI.DLL
              LoadedModule[30]=C:\Windows\system32\SHELL32.dll
              LoadedModule[31]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\BIB.dll
              LoadedModule[32]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\ExtendScript.dll
              LoadedModule[33]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\ScCore.dll
              LoadedModule[34]=C:\Windows\system32\WS2_32.dll
              LoadedModule[35]=C:\Windows\system32\d3d9.dll
              LoadedModule[36]=C:\Windows\system32\VERSION.dll
              LoadedModule[37]=C:\Windows\system32\d3d8thk.dll
              LoadedModule[38]=C:\Windows\system32\dwmapi.dll
              LoadedModule[39]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\d3dx9_43.dll
              LoadedModule[40]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\AXEDOMCore.dll
              LoadedModule[41]=C:\Windows\system32\UxTheme.dll
              LoadedModule[42]=C:\Windows\system32\MSIMG32.dll
              LoadedModule[43]=C:\Windows\system32\WINMM.dll
              LoadedModule[44]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\AdobeXMP.dll
              LoadedModule[45]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\MSVCP100.dll
              LoadedModule[46]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\AdobeXMPFiles.dll
              LoadedModule[47]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\ACE.dll
              LoadedModule[48]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\BIBUtils.dll
              LoadedModule[49]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\AXE8SharedExpat.dll
              LoadedModule[50]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\CoolType.dll
              LoadedModule[51]=C:\Windows\system32\IMM32.DLL
              LoadedModule[52]=C:\Windows\system32\MSCTF.dll
              LoadedModule[53]=C:\Windows\system32\CRYPTBASE.dll
              LoadedModule[54]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1d f_6.0.7601.17514_none_fa396087175ac9ac\Comctl32.dll
              LoadedModule[55]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\adobe_caps.dll
              LoadedModule[56]=C:\Windows\system32\CLBCatQ.DLL
              LoadedModule[57]=C:\Windows\system32\propsys.dll
              LoadedModule[58]=C:\Windows\system32\ntmarta.dll
              LoadedModule[59]=C:\Windows\system32\WLDAP32.dll
              LoadedModule[60]=C:\Windows\system32\profapi.dll
              LoadedModule[61]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\AGM.dll
              LoadedModule[62]=C:\Windows\System32\msxml6.dll
              LoadedModule[63]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Required\PhotoshopAdapter.apl
              LoadedModule[64]=C:\Program Files\Common Files\Adobe\Plug-Ins\CS6\File Formats\Camera Raw.8bi
              LoadedModule[65]=C:\Windows\system32\PSAPI.DLL
              LoadedModule[66]=C:\Windows\system32\mscms.dll
              LoadedModule[67]=C:\Windows\system32\USERENV.dll
              LoadedModule[68]=C:\Windows\system32\icm32.dll
              LoadedModule[69]=C:\Windows\system32\WindowsCodecs.dll
              LoadedModule[70]=C:\Windows\system32\apphelp.dll
              LoadedModule[71]=C:\Users\Scott\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
              LoadedModule[72]=C:\Windows\system32\dbghelp.dll
              LoadedModule[73]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.616 1_none_08e61857a83bc251\MSVCP90.dll
              LoadedModule[74]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.616 1_none_08e61857a83bc251\MSVCR90.dll
              LoadedModule[75]=C:\Windows\system32\EhStorShell.dll
              LoadedModule[76]=C:\Windows\System32\cscui.dll
              LoadedModule[77]=C:\Windows\System32\CSCDLL.dll
              LoadedModule[78]=C:\Windows\system32\CSCAPI.dll
              LoadedModule[79]=C:\Windows\system32\ntshrui.dll
              LoadedModule[80]=C:\Windows\system32\srvcli.dll
              LoadedModule[81]=C:\Windows\system32\slc.dll
              LoadedModule[82]=C:\Windows\system32\nvd3dumx.dll
              LoadedModule[83]=C:\Windows\system32\powrprof.dll
              LoadedModule[84]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll
              LoadedModule[85]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\FileInfo.dll
              LoadedModule[86]=C:\Windows\system32\OLEACC.dll
              LoadedModule[87]=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\adbeape.dll
              LoadedModule[88]=C:\Windows\system32\WINSPOOL.DRV
              LoadedModule[89]=C:\Windows\system32\COMDLG32.dll
              LoadedModule[90]=C:\Windows\system32\NetworkExplorer.dll
              LoadedModule[91]=C:\Windows\system32\MPR.dll
              LoadedModule[92]=C:\Windows\System32\drprov.dll
              LoadedModule[93]=C:\Windows\System32\WINSTA.dll
              LoadedModule[94]=C:\Windows\System32\ntlanman.dll
              LoadedModule[95]=C:\Windows\System32\davclnt.dll
              LoadedModule[96]=C:\Windows\System32\DAVHLPR.dll
              LoadedModule[97]=C:\Windows\system32\LMIRfsClientNP.dll
              LoadedModule[98]=C:\Windows\system32\netutils.dll
              LoadedModule[99]=C:\Windows\system32\SspiCli.dll
              LoadedModule[100]=C:\Windows\system32\credssp.dll
              LoadedModule[101]=C:\Windows\system32\mswsock.dll
              LoadedModule[102]=C:\Windows\System32\wshtcpip.dll
              LoadedModule[103]=C:\Windows\System32\wship6.dll
              LoadedModule[104]=C:\Windows\system32\urlmon.dll
              LoadedModule[105]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
              LoadedModule[106]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
              LoadedModule[107]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
              LoadedModule[108]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
              LoadedModule[109]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
              LoadedModule[110]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
              LoadedModule[111]=C:\Windows\system32\normaliz.DLL
              LoadedModule[112]=C:\Windows\system32\iertutil.dll
              LoadedModule[113]=C:\Windows\system32\WININET.dll
              LoadedModule[114]=C:\Windows\system32\dhcpcsvc.DLL
              LoadedModule[115]=C:\Windows\system32\dhcpcsvc6.DLL
              LoadedModule[116]=C:\Windows\system32\DNSAPI.dll
              LoadedModule[117]=C:\Program Files\Bonjour\mdnsNSP.dll
              LoadedModule[118]=C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
              LoadedModule[119]=C:\Windows\system32\rasadhlp.dll
              LoadedModule[120]=C:\Windows\System32\fwpuclnt.dll
              State[0].Key=Transport.DoneStage1
              State[0].Value=1
              FriendlyEventName=Stopped responding and was closed
              ConsentKey=AppHangXProcB1
              AppName=Adobe Bridge CS6
              AppPath=C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Bridge.exe
              ReportDescription=A problem caused this program to stop interacting with Windows.

              • 4. Re: Bridge keeps crashing
                Omke Oudeman Community Member

                Also holding down Alt when opening Bridge does not produce a menu that would allow me to clear the cache, as suggested in some other posts.

                 

                 

                On a Mac it is the Alt/Option key on Windows it is the control key

                 

                Hold down the control key while restarting Bridge until you get the window. Choose reset prefs first and if this does not solve your problem try it again and then include purge central cache. WIth this you will need to recache your files but that only takes a bit of time and it should provide you with a good working Bridge

                • 5. Re: Bridge keeps crashing
                  Curt Y Community Member

                  This is not a crash report that means anything.  In the Event Viewer in Applications tab you need to look for the Faulting Module.  That is where error lies.

                   

                  Try resetting preferences as Omke suggests.  When reset window comes up choose all 3.

                   

                  Also click Help/Updates and make sure you are current.