2 Replies Latest reply on May 8, 2013 3:50 PM by OnsiteMikeD

    Can anyone help with isolating the cause of an InDesign CS5 crash?  It's intermittent...

    OnsiteMikeD

      Hi All,

       

      I've got a client that's running into an intermittent crashing problem with InDesign.  Ordinarily "intermittent" points to hardware, but we wanted to rule out bad software first, especially as InDesign is the ONLY application that's crashing on this system.   The crashing doesn't seem to correspond to any given task that's executed within InDesign either.  This is an iMac 2.5 GHz Intel Core i5 (mid 2011 model), 8 GB of RAM.  Original this iMac was running Snow Leopard with InDesign CS5 (7.0.4), and crashing fequently then.  For numerous reasons including the crashing we did an erase and install of the OS, this time installing 10.8.2, and a fresh install of CS5 and ran all updates from Adobe (to 7.0.4), and then ran a Disk Permissions repair (we have not updated to 10.8.3 due to reports I've seen of more crashing with InDesign CS5).  Fonts and InDesign application support files from ~/Library were migrated over manually, but no other user data.  The crashing occurs within two user accounts on this fresh OS (one of which was created to troubleshoot with as a clean environment) so isn't likely user account related but due to fonts that may not be confirmed.  Being that it's intermittent it's been quite hard to track down.  Linotype Font Explorer is installed on this system and I have just now disabled the font activation plugins in case that is part of the problem here; haven't had a chance yet to let the system run without those to see if the problem is resolved.  Two recent crash logs (below) show different activity causing the crash (I've included thread 0 only, but can post more if requested; my experience has been that thread 0 will usually give you what you need, but given that we're seeing different cuases here I'm at a loss).  We have tried fresh RAM in the system in case this was related to bad memory, and that made no difference.  Font caches for both applications and the OS have been cleared and fonts showing any missing printer font files have been disabled.  Any help would be greatly apprecaited.  

       

      Many thanks,

      Mike

       

      Log 1:

      Process:         Adobe InDesign CS5 [11565]

      Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

      Identifier:      com.adobe.InDesign

      Version:         7.0.4.553 (7040)

      Code Type:       X86 (Native)

      Parent Process:  launchd [238]

      User ID:         501

       

      Date/Time:       2013-05-02 12:45:38.327 -0700

      OS Version:      Mac OS X 10.8.2 (12C60)

      Report Version:  10

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)

      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004

       

      VM Regions Near 0x4:

      --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

          __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.InDesign.Links                0x11da9cfd 0x11d39000 + 462077

      1   com.adobe.InDesign.Links                0x11dad857 0x11d39000 + 477271

      2   com.adobe.InDesign.Links                0x11dabcc0 0x11d39000 + 470208

      3   com.adobe.InDesign.Links                0x11da96b9 0x11d39000 + 460473

      4   DataBaseLib.dylib                       0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575

      5   ObjectModelLib.dylib                    0x01063b80 0x1038000 + 179072

      6   ObjectModelLib.dylib                    0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784

      7   DataBaseLib.dylib                       0x010ce158 0x10c9000 + 20824

      8   com.adobe.InDesign.Links                0x11d7b093 0x11d39000 + 270483

      9   com.adobe.InDesign.Links                0x11d7d991 0x11d39000 + 280977

      10  com.adobe.InDesign.Links                0x11d8ee5a 0x11d39000 + 351834

      11  com.adobe.InDesign.Links                0x11d9f17f 0x11d39000 + 418175

      12  com.adobe.InDesign.Links                0x11da016e 0x11d39000 + 422254

      13  com.adobe.InDesign.Links                0x11d78258 0x11d39000 + 258648

      14  com.adobe.InDesign.Links                0x11e05bbc GetPlugIn + 191420

      15  com.adobe.InDesign.Links                0x11e05836 GetPlugIn + 190518

      16  com.adobe.InDesign.Document Framework          0x0d937a85 0xd936000 + 6789

      17  com.adobe.InDesign.Document Framework          0x0d937b75 0xd936000 + 7029

      18  com.adobe.InDesign.AppFramework          0x0bbb60ed GetPlugIn + 201661

      19  com.adobe.InDesign.Links                0x11d71025 0x11d39000 + 229413

      20  com.adobe.InDesign.Links                0x11d70d6c 0x11d39000 + 228716

      21  ObjectModelLib.dylib                    0x01062640 0x1038000 + 173632

      22  ObjectModelLib.dylib                    0x010651bb 0x1038000 + 184763

      23  com.adobe.InDesign.Document Framework          0x0d9d0ed0 0xd936000 + 634576

      24  com.adobe.InDesign.Links                0x11dc53f8 0x11d39000 + 574456

      25  com.adobe.InDesign.Document Framework          0x0d937a85 0xd936000 + 6789

      26  com.adobe.InDesign.Document Framework          0x0d937b75 0xd936000 + 7029

      27  com.adobe.InDesign.AppFramework          0x0bbb60ed GetPlugIn + 201661

      28  PublicLib.dylib                         0x01161d6c UIDList::ReadWrite(IPMStream*, UIDList::EXferType) + 204

      29  PublicLib.dylib                         0x01161f50 UIDList::ReadWriteXferReference(IPMStream*) + 32

      30  com.adobe.InDesign.Links                0x11db2d49 0x11d39000 + 499017

      31  ObjectModelLib.dylib                    0x01062640 0x1038000 + 173632

      32  ObjectModelLib.dylib                    0x01065ab5 0x1038000 + 187061

      33  com.adobe.InDesign.Document Framework          0x0d9d13ec 0xd936000 + 635884

      34  com.adobe.InDesign.Document Framework          0x0d9d0c1e 0xd936000 + 633886

      35  com.adobe.InDesign.Generic Page Item          0x117a0a86 GetPlugIn + 149142

      36  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34

      37  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819

      38  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372

      39  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168

      40  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59

      41  com.adobe.InDesign.Document Framework          0x0d952c6d 0xd936000 + 117869

      42  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34

      43  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819

      44  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372

      45  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168

      46  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59

      47  PublicLib.dylib                         0x01163cd1 CompoundSequenceCmd::Do() + 369

      48  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34

      49  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819

      50  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372

      51  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168

      52  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59

      53  com.adobe.InDesign.AppFramework          0x0bb83bef 0xbb60000 + 146415

      54  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34

      55  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819

      56  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372

      57  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168

      58  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59

      59  com.adobe.InDesign.AppFramework          0x0bb83bef 0xbb60000 + 146415

      60  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34

      61  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819

      62  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372

      63  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168

      64  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59

      65  com.adobe.InDesign.Widgets              0x0e99304b GetPlugIn + 211323

      66  com.adobe.InDesign.Widgets              0x0e996386 GetPlugIn + 224438

      67  com.adobe.InDesign.Widgets              0x0e995fc0 GetPlugIn + 223472

      68  PublicLib.dylib                         0x0117982b CScrapSuite_Extensible::Paste(IClipboardController*, IControlView*, short) + 219

      69  com.adobe.InDesign.Application UI          0x0d3d1ff4 0xd3af000 + 143348

      70  com.adobe.InDesign.Application UI          0x0d3d2f05 0xd3af000 + 147205

      71  com.adobe.InDesign.Application UI          0x0d3d0abc 0xd3af000 + 137916

      72  com.adobe.InDesign.Application UI          0x0d433632 GetPlugIn + 217730

      73  com.adobe.InDesign.Actions              0x13d30de3 GetPlugIn + 11699

      74  com.adobe.InDesign.Actions              0x13d1eccc 0x13d1d000 + 7372

      75  WidgetBinLib.dylib                      0x02880334 MDefaultEH::KeyboardShortcut(IEvent*) + 484

      76  WidgetBinLib.dylib                      0x0287fb34 CDefaultEH::KeyDown(IEvent*) + 148

      77  WidgetBinLib.dylib                      0x02880133 MDefaultEH::KeyDown(IEvent*) + 163

      78  PublicLib.dylib                         0x01184bee CEventDispatcher::DispatchToEventHandlers(IEvent*) + 222

      79  PublicLib.dylib                         0x011846a8 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24

      80  com.adobe.InDesign.Application UI          0x0d446b99 GetPlugIn + 296937

      81  com.adobe.InDesign.Application UI          0x0d4445dc GetPlugIn + 287276

      82  com.apple.HIToolbox                     0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

      83  com.apple.HIToolbox                     0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343

      84  com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

      85  com.apple.HIToolbox                     0x997f7855 SendEventToEventTarget + 88

      86  com.apple.HIToolbox                     0x998178b2 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2392

      87  com.apple.HIToolbox                     0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538

      88  com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

      89  com.apple.HIToolbox                     0x997f7855 SendEventToEventTarget + 88

      90  com.apple.HIToolbox                     0x997d9077 SendTSMEvent + 75

      91  com.apple.HIToolbox                     0x997d8b0b SendUnicodeTextAEToUnicodeDoc + 745

      92  com.apple.HIToolbox                     0x997d8704 TSMKeyEvent + 980

      93  com.apple.HIToolbox                     0x998281e5 TSMProcessRawKeyEvent + 3102

      94  com.apple.HIToolbox                     0x99868ec5 HandleCompatibilityKeyEvent + 323

      95  com.apple.HIToolbox                     0x997e0aba HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 7318

      96  com.apple.HIToolbox                     0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

      97  com.apple.HIToolbox                     0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343

      98  com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

      99  com.apple.HIToolbox                     0x997e37ca SendEventToEventTargetWithOptions + 94

      100 com.apple.HIToolbox                     0x9981738c ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1074

      101 com.apple.HIToolbox                     0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538

      102 com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

      103 com.apple.HIToolbox                     0x997f7855 SendEventToEventTarget + 88

      104 com.adobe.InDesign.AppFramework          0x0bb62fd5 0xbb60000 + 12245

      105 com.adobe.InDesign.AppFramework          0x0bb884fa GetPlugIn + 14282

      106 com.adobe.InDesign                      0x0000288b main + 187

      107 com.adobe.InDesign                      0x000027a6 start + 54

       

      Log 2:

       

      Process:         Adobe InDesign CS5 [745]

      Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

      Identifier:      com.adobe.InDesign

      Version:         7.0.4.553 (7040)

      Code Type:       X86 (Native)

      Parent Process:  launchd [142]

      User ID:         501

       

      Date/Time:       2013-05-07 15:00:42.593 -0700

      OS Version:      Mac OS X 10.8.2 (12C60)

      Report Version:  10

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)

      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

       

      VM Regions Near 0:

      --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

          __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.InDesign.Text                 0x0ff26f59 GetPlugIn + 1072585

      1   com.adobe.InDesign.Text                 0x0ff2c0eb GetPlugIn + 1093467

      2   com.adobe.InDesign.Text                 0x0ff2c1ef GetPlugIn + 1093727

      3   com.adobe.InDesign.Text                 0x0ff2c2c7 GetPlugIn + 1093943

      4   DataBaseLib.dylib                       0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575

      5   ObjectModelLib.dylib                    0x01063b80 0x1038000 + 179072

      6   ObjectModelLib.dylib                    0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784

      7   DataBaseLib.dylib                       0x010ce158 0x10c9000 + 20824

      8   com.adobe.InDesign.Text                 0x0ff2e909 GetPlugIn + 1103737

      9   com.adobe.InDesign.Text                 0x1004932e GetPlugIn + 2261406

      10  com.adobe.InDesign.Text                 0x0fe3fcba GetPlugIn + 125738

      11  com.adobe.InDesign.Text                 0x0fe400ff GetPlugIn + 126831

      12  com.adobe.InDesign.Text                 0x0fec3876 GetPlugIn + 665318

      13  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34

      14  com.adobe.InDesign.Utilities            0x0ce3baa3 0xce3a000 + 6819

      15  com.adobe.InDesign.Utilities            0x0ce3bccc 0xce3a000 + 7372

      16  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168

      17  com.adobe.InDesign.AppFramework          0x0bb6cf11 0xbb60000 + 53009

      18  com.adobe.InDesign.AppFramework          0x0bb62f0e 0xbb60000 + 12046

      19  com.adobe.InDesign.AppFramework          0x0bb884fa GetPlugIn + 14282

      20  com.adobe.InDesign                      0x0000288b main + 187

      21  com.adobe.InDesign                      0x000027a6 start + 54