18 Replies Latest reply: May 9, 2013 9:13 AM by buffrkhanso RSS

    Error when trying to "Save for Web"


      I, like others have the same problem in Photoshop Elements 6 editor when trying to "Save for Web". I get an error: 

      could not complete the export command because of a program error


      I've searched the forum, but it seems like no one has found a solution.

      I have a new PC with Windows 7 on it. It's Win 7 Ultimate 64-bit. i5 processor, 16GB RAM and plenty of HD space.

      I am running Photoshop Elements 6.

      When I used the same version of Photoshop Elements 6 on my old XP computer, I didn't have this problem.


      Adobe Photoshop Elements Language Version: 6.0 (6.0 (20070910.r.377499))

      Operating System: Windows Vista

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP

      Physical processor count: 4

      Built-in memory: 15822 MB

      Free memory: 11064 MB

      Memory available to Photoshop: 1621 MB

      Memory used by Photoshop: 55 %

      Image cache levels: 6

      Serial number: 10571087952197841429

      Application folder: D:\Program Files\Adobe Photoshop Elements\

      Temporary file path: C:\Users\Roger\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        C:\, 111.7G, 76.2G free

      Primary Plug-ins folder: D:\Program Files\Adobe Photoshop Elements\Plug-Ins\

      Additional Plug-ins folder: not set

      Installed plug-ins:

         3D Transform 10.0 (10.0x001)


         ASDStrm NO VERSION

         Accented Edges 9.0

         Angled Strokes 9.0

         Auto Divide (6.0 (20070910.r.377499))

         Average 10.0 (10.0x001)

         BMP 10.0 (10.0x001)

         Bas Relief 9.0

         Camera Raw 4.2

         Chalk & Charcoal 9.0

         Charcoal 9.0

         Chrome 9.0

         Clouds 10.0 (10.0x001)

         Color Halftone 10.0 (10.0x001)

         Color Variations 10.0 (10.0x001)

         Colored Pencil 9.0

         CompuServe GIF 10.0 (10.0x001)

         Conditional Mode Change 10.0 (10.0x001)

         Conté Crayon 9.0

         Correct Camera Distortion 9.0

         Craquelure 9.0

         Crop and Straighten Photos Filter 10.0 (10.0x001)

         Crosshatch 9.0

         Crystallize 10.0 (10.0x001)

         Cutout 9.0

         Dark Strokes 9.0

         De-Interlace 10.0 (10.0x001)

         Difference Clouds 10.0 (10.0x001)

         Diffuse Glow 9.0

         Displace 10.0 (10.0x001)

         Dry Brush 9.0

         Extrude 10.0 (10.0x001)

         FastCore Routines 10.0 (10.0x001)

         Fibers 10.0 (10.0x001)

         Film Grain 9.0

         Filmstrip 10.0 (10.0x001)

         Filter Gallery 9.0

         Frame From Video 6.0

         Fresco 9.0

         Generic EPS 10.0

         Glass 9.0

         Glowing Edges 9.0

         Grain 9.0

         Graphic Pen 9.0

         Halftone Pattern 9.0

         Ink Outlines 9.0

         JPEG 2000 2.0

         Lens Flare 10.0 (10.0x001)

         Lighting Effects 10.0 (10.0x001)

         Liquify 7.0

         MMXCore Routines 10.0 (10.0x001)

         Magic Extractor 10.0 (10.0x001)

         Matlab Operation 10.0 (10.0x001)

         Mezzotint 10.0 (10.0x001)

         Mosaic Tiles 9.0

         Multiprocessor Support 10.0 (10.0x001)

         NTSC Colors 10.0 (10.0x001)

         Neon Glow 9.0

         Note Paper 9.0

         Ocean Ripple 9.0

         OnEdge 1, 0, 0, 1

         PCX 10.0 (10.0x001)

         PNG 10.0 (10.0x001)

         PNG Icons 1.22x1

         Paint Daubs 9.0

         Palette Knife 9.0

         Patchwork 9.0

         Photocopy 9.0

         PhotomergeUI 10.0 (10.0x001)

         Picture Package Filter 10.0 (10.0x001)

         Pinch 10.0 (10.0x001)

         Pixar 10.0 (10.0x001)

         Plaster 9.0

         Plastic Wrap 9.0

         Pointillize 10.0 (10.0x001)

         Polar Coordinates 10.0 (10.0x001)

         Poster Edges 9.0

         Radial Blur 10.0 (10.0x001)

         Read Watermark 1.70.19

         Reticulation 9.0

         Ripple 10.0 (10.0x001)

         Rough Pastels 9.0

         Save for Web 3.0

         ScriptingSupport 10.0

         Shear 10.0 (10.0x001)

         Smart Blur 10.0 (10.0x001)

         Smudge Stick 9.0

         Solarize 10.0 (10.0x001)

         Spatter 9.0

         Spherize 10.0 (10.0x001)

         Sponge 9.0

         Sprayed Strokes 9.0

         Stained Glass 9.0

         Stamp 9.0

         Straighten Image 10.0 (10.0x001)

         Straighten and Crop Image 10.0 (10.0x001)

         Sumi-e 9.0

         Targa 10.0 (10.0x001)

         Texture Fill 10.0 (10.0x001)

         TextureSelect 10.0 (10.0x001)

         Texturizer 9.0

         Tiles 10.0 (10.0x001)

         Torn Edges 9.0

         Twain Acquire 10.0 (10.0x001)

         Twain Select 10.0 (10.0x001)

         Twirl 10.0 (10.0x001)

         Underpainting 9.0

         WIA Support 10.0 (10.0x001)

         Water Paper 9.0

         Watercolor 9.0

         Wave 10.0 (10.0x001)

         Wind 10.0 (10.0x001)

         Wireless Bitmap 10.0 (10.0x001)

         ZigZag 10.0 (10.0x001)

      Plug-ins that failed to load: NONE



      Installed TWAIN devices:

         WIA-HP Scanjet 4800 series

        • 1. Re: Error when trying to "Save for Web"
          99jon MVP

          The save for web preferences sometime get corrupted and need rebuilding. Try this.


          With an image open in the Editor click File >> Save for Web whilst simultaneously holding down the ctrl and alt keys.


          You should see a pop-up asking if you want to delete the save for web prefs. Click yes. Close Elements and then re-launch.

          • 2. Re: Error when trying to "Save for Web"
            ukgaurav Adobe Employee

            One of the similar discussion with more solutions can be found here http://forums.adobe.com/message/3212402. Also if you wish to delete the preferences manually they are located here - C:\Users\[your user name]\AppData\Roaming\Adobe. You will see folder Save for Web. Open and rename the file or move it to some otehr location or at desktop and now launch PSE and use Save for web. The prf file should build automatically.

            • 3. Re: Error when trying to "Save for Web"
              buffrkhanso Community Member

              This does not work for me. When I press Ctrl and Alt keys while saving for web, I still just get the popup box with the same error message.

              • 4. Re: Error when trying to "Save for Web"
                buffrkhanso Community Member

                I searched the path C:\Users\[your user name]\AppData\Roaming\Adobe  and don't see a folder called Save for Web. I searched the folder ....\ Roaming for the word save and it didn't find anything called Save for Web.


                My path may be a little different than yours.

                c:\Users\rkhanso\AppData\Roaming\Adobe\Photoshop Elements\6.0\Editor\Adobe Photoshop Elements 6 Prefs   is the only reference to 'preferences' I see in that folder. I renamed that file and Photoshop created a new one, but I still can't 'Save for Web" and get the same error.



                • 5. Re: Error when trying to "Save for Web"
                  ukgaurav Adobe Employee

                  You have to look in folder c:\Users\rkhanso\AppData\Roaming\Adobe. where you will see Save for Web PSE folder or Save for Web.

                  • 6. Re: Error when trying to "Save for Web"
                    ukgaurav Adobe Employee

                    Also try this once


                       1. Close Elements.


                       2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Edit.


                       3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

                    • 7. Re: Error when trying to "Save for Web"
                      buffrkhanso Community Member

                      I also tried the alt/ctrl/shift buttons when clicking Editor in the Photoshop welcome screen. It did ask if I wanted to reset the preferences. I chose yes. I still get the same error message when trying to save for web.


                      Below....showing I don't have a "save for web" folder on my C drive.



                      And below, showing the same error after pressing alt/shift/ctrl when clicking on editor and clearing the preferences.




                      I don't have a 'Save for Web' folder anywhere on my C: drive. I searched and came up with no folder with the text "save for web" in it.


                      I did find a "save for web" folder on my D: drive and deleted that.. but now when I start up Photoshop, the option for Save for Web is grayed out...not able to select it.



                      • 8. Re: Error when trying to "Save for Web"
                        ukgaurav Adobe Employee

                        Do you have Save for web plugin file 'Save for Web (EL).8be' placed at location C:\Program Files (x86)\Adobe\Photoshop Elements 7.0\Locales\en_US\Plug-Ins\Import-Export? Also run PSE as administrator. Right click on editor.exe and select run as admin...and try.

                        • 9. Re: Error when trying to "Save for Web"
                          buffrkhanso Community Member

                          I have been choosing to run Photoshop as Administrator (right-click | run as administrator). Made sure I tried Editor again running as Administrator and the option to Save for Web is still not able to be chosen (grayed out).


                          The only place I see a file called Save for Web now is in my Recycle Bin. When I installed Photoshop, I chose to install on my D: drive instead (my C: drive is a SSD and I want to keep as much of it unused as possible).


                          If I restore the Save For Web file from my recycle bin, I go back to getting the error message when trying to save for web....but at least the option to save for web returns.


                          BTW, I'm using Photoshop Elements 6.0.

                          • 10. Re: Error when trying to "Save for Web"
                            99jon MVP

                            The correct file path is:


                            D:\Program Files (x86)\Adobe\Photoshop Elements 6.0\Plug-Ins\Import-Export


                            Can you see the following file inside the Import-Export folder?


                            Save for Web (EL).8be


                            If the file or folder is missing you could try copying across from the Program Files folder on your XP machine.

                            • 11. Re: Error when trying to "Save for Web"
                              99jon MVP



                              Or go to the re-cycle bin and reinstate the folder.

                              • 12. Re: Error when trying to "Save for Web"
                                buffrkhanso Community Member

                                I did restore the file from the recycle bin.

                                The file is now located in:  D:\Program Files|Adobe Photoshop Elements\Plugin-Ins\Import-Export\Save for Web (EL).8be



                                There is no other copy of the file anywhere. I don't have the XP computer anymore, either.


                                I still get the error when trying to save for web.


                                • 13. Re: Error when trying to "Save for Web"
                                  99jon MVP

                                  Is everything else working OK when editing photos?


                                  Did you create the Program Files folder on the D drive. Is there a Program files (x86)

                                  • 14. Re: Error when trying to "Save for Web"
                                    buffrkhanso Community Member

                                    Everything else seems to be working OK in  the editor.


                                    I created the Program Files folder myself, and have many other programs installed in that folder. I wanted to save space on my SSD (only 120GB) and this is how I accomplished that. I did not create a Program Files (x86) folder....just Program Files.

                                    • 15. Re: Error when trying to "Save for Web"
                                      99jon MVP

                                      You should also have a prefs file.


                                      The normal location is:


                                      C:\Users\99jon\AppData\Roaming\Adobe\Save For Web PSE\4.0


                                      Inside the 4.0 folder should be a file


                                      Adobe Save For Web PSE 4.0 prefs

                                      • 16. Re: Error when trying to "Save for Web"
                                        buffrkhanso Community Member

                                        I don't have a folder in that location. Here is what's in the C:\Users\roger\AppData\Roaming\Adobe\ folder:



                                        And here is where my prefs file is:


                                        C:\Users\roger\AppData\Roaming\Adobe\Photoshop Elements\6.0\Editor\Adobe Photoshop Elements 6 Prefs



                                        • 17. Re: Error when trying to "Save for Web"
                                          99jon MVP

                                          Adobe Photoshop Elements 6 Prefs is correct. That is the general prefs for the application. However you are missing the save for web prefs which is separate.


                                          Can you create a folder inside the Adobe folder and name it Save For Web PSE


                                          Then create a folder inside that new folder and name it 4.0


                                          Re launch the editor and see if a new file is automatically generated within the 4.0 folder.


                                          If not you may need to uninstall and re-install again.


                                          It may be better to install in the default location on the C drive - Program files (X86) which is for 32 bit apps like PSE. Keep all your images on the D drive as they take up most space whereas the program itself uses very little disk space.

                                          • 18. Re: Error when trying to "Save for Web"
                                            buffrkhanso Community Member

                                            That didn't work, so I'll un-install and re-install again.

                                            BTW. thanks everyone's help.