4oD kept giving me an error message so I contacted them and they told me to uninstall and then reinstall and try again.
I tried the help page you have linked already and nothing seems to help.
That was a really stupid advice; Flash Player is bundled with IE10 on Windows 8, and should not be uninstalled.
Have you tried redownloading Flash Player from Microsoft (at http://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-8.html#main-pars_header _0)?
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Apparently so and I will be informing them how rubbish their ‘help’ is.
As it is I have now resolved this by resetting internet explorer to default settings, finally worked it out!
thank you for your prompt responses
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