This application requires a version of Adobe AIR which can not be found

[Guest]

After installing Adobe AIR 3.7 on a new computer with Windows 7 Ultimate 64 bit and try to use applications that need this program, I get a warning window with this message: This application requires a version of Adobe AIR which can not be found. Download the latest version of runtime at http:// .......

When trying to uninstall it stops me with the same message described above. I managed to uninstall it by using a specific software to uninstallations, which it does, but to re-install the same thing happens. Also try it with AIR 2.6. Can anyone help me with this problem?

The install.log file:

[2013-05-11:01:07:44] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86

[2013-05-11:01:07:44] Commandline is:

[2013-05-11:01:07:44] No installed runtime detected

[2013-05-11:01:08:36] Relaunching with elevation

[2013-05-11:01:08:36] Launching subprocess with commandline c:\users\provini\appdata\local\temp\air6057.tmp\adobe air installer.exe -ei

[2013-05-11:01:08:38] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86

[2013-05-11:01:08:38] Commandline is: -stdio \\.\pipe\AIR_4720_0 -ei

[2013-05-11:01:08:38] No installed runtime detected

[2013-05-11:01:08:38] Starting silent runtime install. Installing runtime version 3.7.0.1530

[2013-05-11:01:08:38] Reinstalling c:\users\provini\appdata\local\temp\air6057.tmp\setup.msi

[2013-05-11:01:08:40] Runtime Installer end with exit code 0

[2013-05-11:01:08:40] Elevated install completed

[2013-05-11:01:08:44] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2013-05-11:01:08:44] Runtime Installer end with exit code 5

[chris.campbell]

I'm sorry you're running into installation issues with AIR.  Microsoft has released a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

Another alternative is to create a new, temporary user account and install AIR from there.  Once installed, go back to your normal account and try running your AIR app again.

[Guest]

---------------------------

Adobe AIR

---------------------------

This application requires a version of Adobe AIR which cannot be found.

Please download the latest version of the runtime from

http://www.adobe.com/go/getair,

or contact the application author for an updated version.

Several application doesn't work, including Microsoft IE. Microsoft Install and Uninstall Fix It can't connect to server.