Hi, i am getting my new PC today, i try to deactivating the licence to transfer it to my new PC, anyhow i was able to do software update, but deactivating fail because it say no internet connection, any1 help me pls? thanks
So... do you have an internet connection on the computer where you want to deactivate?
yes i have internet connection, i can do the Premiere Elements software update, but i can't deactivate
Have you solved your problem yet? If not, please consider the following:
How many computers do you currently have your Premiere Elements (same serial number) installed on? If only one, no crisis situation since 2 is maximum number.
I had an activation problem a while back and found Adobe Chat to be exceptionally quick and professional about resolving the issue...and that involved Premiere Elements 8.0/8.0.1 not the current version. Consider giving Adobe Chat a try for Deactivation as well as Activation.
Please let us know the outcome.