2 Replies Latest reply: May 14, 2013 9:43 AM by CristalKnight RSS

    Elements won't open, what should I do?


      I bought Photoshop Elements 3.0 in early 2008 and used it ever since. It was working pretty well until today when I wanted to open it and received this message:


      "Could not complete your request because of missing or invalid personalization information."


      I have used it on an iMac intel 10.5.8 and now passed it on my macbook pro 10.6.8 and had no problem using it. Until it did this today.


      I have no idea why it did it, I tried several times to uninstall and reinstall it but nothing works.


      Help me please.