OS? ID patch level?
Do the images show in preview mode?
What is OS?
What is ID patch level?
I don't know how to access preview mode.
I'm sorry, you will have to put this in the simplest terms possible.
OS = Operating System for your computer (and the version of the operatiing system, please, like Windows 7 x-64 or Mac OS X 10.8.3).
Patch level is which updates you have installed for your version of ID. CS6 is version 8, and the latest patch is 8.0.1. If you don't know, once you tell us the OS we can tell you how to find out.
Preview mode is accessed from a button at the bottom of the Toolbox, from the View menu, or by pressing W when the text tool is not active. It makes the pasteboard disappear, along with non-printing objects.