5 Replies Latest reply on May 14, 2013 4:01 PM by Chris Cox

    Photoshop CS6 Extended crashing when using Oil Paint filter

    Dave_Wilkinson

      I replaced a standard hard drive with a new SSD drive and did a fresh install of Windows 7 and all of my programs.  I made sure all Win 7 updates, program updates and drivers are current.  The good news is Photoshop CS6 Extended loads much faster.  The bad news is now Photoshop crashes when I attempt to use the Oil Paint filter. The only hardware change is the new SSD, I haven't changed any video devices and I never had any issues running the Oil Paint filter before I swapped out hard drives and did the software reinstallations. I've tried the OpenGL Drawing Mode in basic, normal and advanced, and still get crashes when attempting to use oil paint.  Any ideas on how to fix this?

       

       

      System info:

      Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

      Operating System: Windows 7 64-bit

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 3502 MHz

      Built-in memory: 16281 MB

      Free memory: 11464 MB

      Memory available to Photoshop: 14666 MB

      Memory used by Photoshop: 65 %

      Image tile size: 128K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Basic

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: NVIDIA Corporation

      Video Card Renderer: GeForce GTX 260/PCIe/SSE2

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

      Video Card Number: 2

      Video Card: Intel(R) HD Graphics 3000

      OpenCL Unavailable

      Driver Version: 9.17.10.2932

      Driver Date: 20121212000000.000000-000

      Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

      Video Mode:

      Video Card Caption: Intel(R) HD Graphics 3000

      Video Card Memory: 896 MB

      Video Rect Texture Size: 8192

      Video Card Number: 1

      Video Card: NVIDIA GeForce GTX 260

      OpenCL Unavailable

      Driver Version: 8.17.13.142

      Driver Date: 20120515000000.000000-000

      Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

      Video Mode: 1920 x 1200 x 4294967296 colors

      Video Card Caption: NVIDIA GeForce GTX 260

      Video Card Memory: 896 MB

      Video Rect Texture Size: 8192

      Serial number: 92628903515484833330

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

      Temporary file path: C:\Users\Dave\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        Z:\, 931.5G, 591.4G free

        W:\, 1.82T, 1.79T free

        H:\, 698.5G, 493.9G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

      Additional Plug-ins folder: not set

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

         AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

         AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

         adobe_caps.dll   Adobe CAPS   6,0,29,0  

         AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

         aif_core.dll   AIF   3.0   62.490293

         aif_ocl.dll   AIF   3.0   62.490293

         aif_ogl.dll   AIF   3.0   62.490293

         amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

         ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

         Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

         BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

         boost_date_time.dll   DVA Product   6.0.0  

         boost_signals.dll   DVA Product   6.0.0  

         boost_system.dll   DVA Product   6.0.0  

         boost_threads.dll   DVA Product   6.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

         CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

         data_flow.dll   AIF   3.0   62.490293

         dvaaudiodevice.dll   DVA Product   6.0.0  

         dvacore.dll   DVA Product   6.0.0  

         dvamarshal.dll   DVA Product   6.0.0  

         dvamediatypes.dll   DVA Product   6.0.0  

         dvaplayer.dll   DVA Product   6.0.0  

         dvatransport.dll   DVA Product   6.0.0  

         dvaunittesting.dll   DVA Product   6.0.0  

         dynamiclink.dll   DVA Product   6.0.0  

         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

         filter_graph.dll   AIF   3.0   62.490293

         hydra_filters.dll   AIF   3.0   62.490293

         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         image_compiler.dll   AIF   3.0   62.490293

         image_flow.dll   AIF   3.0   62.490293

         image_runtime.dll   AIF   3.0   62.490293

         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

         LogSession.dll   LogSession   2.1.2.1640  

         mediacoreif.dll   DVA Product   6.0.0  

         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         ONCore7.dll   ONCore   7.0.0.0  

         ONCoreFoundation7.dll   ONCoreFoundation7   7, 0, 0, 0  

         ONDocument7.dll   ONDocument   7.0.0.0  

         ONProxySupport7.dll   ONProxySupport   1.0.0.0  

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CS6   CS6  

         Plugin.dll   Adobe Photoshop CS6   CS6  

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

         PSArt.dll   Adobe Photoshop CS6   CS6  

         PSViews.dll   Adobe Photoshop CS6   CS6  

         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

         wu3d.dll   U3D Writer   9.3.0.113  

       

         Required plug-ins:

       

         3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Accented Edges 13.0

         Adaptive Wide Angle 13.0

         ADM 3.11x01

         Angled Strokes 13.0

         Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Bas Relief 13.0

         BMP 13.0

         Chalk & Charcoal 13.0

         Charcoal 13.0

         Chrome 13.0

         Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Color Halftone 13.0

         Colored Pencil 13.0

         CompuServe GIF 13.0

         Conté Crayon 13.0

         Craquelure 13.0

         Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Crop and Straighten Photos Filter 13.0

         Crosshatch 13.0

         Crystallize 13.0

         Cutout 13.0

         Dark Strokes 13.0

         De-Interlace 13.0

         Dicom 13.0

         Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Diffuse Glow 13.0

         Displace 13.0

         Dry Brush 13.0

         Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Embed Watermark 4.0

         Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Extrude 13.0

         FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Fibers 13.0

         Film Grain 13.0

         Filter Gallery 13.0

         Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Fresco 13.0

         Glass 13.0

         Glowing Edges 13.0

         Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Grain 13.0

         Graphic Pen 13.0

         Halftone Pattern 13.0

         HDRMergeUI 13.0

         IFF Format 13.0

         Ink Outlines 13.0

         JPEG 2000 13.0

         Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Lens Blur 13.0

         Lens Correction 13.0

         Lens Flare 13.0

         Liquify 13.0

         Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mezzotint 13.0

         Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mosaic Tiles 13.0

         Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Neon Glow 13.0

         Note Paper 13.0

         NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Ocean Ripple 13.0

         Oil Paint 13.0

         OpenEXR 13.0

         Paint Daubs 13.0

         Palette Knife 13.0

         Patchwork 13.0

         Paths to Illustrator 13.0

         PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Photocopy 13.0

         Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Pinch 13.0

         Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Plaster 13.0

         Plastic Wrap 13.0

         PNG 13.0

         Pointillize 13.0

         Polar Coordinates 13.0

         Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Poster Edges 13.0

         Radial Blur 13.0

         Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Read Watermark 4.0

         Reticulation 13.0

         Ripple 13.0

         Rough Pastels 13.0

         Save for Web 13.0

         ScriptingSupport 13.0

         Shear 13.0

         Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Smart Blur 13.0

         Smudge Stick 13.0

         Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Spatter 13.0

         Spherize 13.0

         Sponge 13.0

         Sprayed Strokes 13.0

         Stained Glass 13.0

         Stamp 13.0

         Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Sumi-e 13.0

         Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Targa 13.0

         Texturizer 13.0

         Tiles 13.0

         Torn Edges 13.0

         Twirl 13.0

         U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Underpainting 13.0

         Vanishing Point 13.0

         Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Viveza 2 2.1.0.22656

         Water Paper 13.0

         Watercolor 13.0

         Wave 13.0

         Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Wind 13.0

         Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         ZigZag 13.0

       

       

      Optional and third party plug-ins:

       

       

         Alien Skin Autolayer 3 3.0.0 20463 2012-03-23 12:39

         BackgroundFilter 2.2.0.22656

         Bokeh 2.0.1

         Camera Raw 7.4

         Color Efex Pro 4 4,20

         Color Efex Pro 4 4,20

         Dfine 2 2.2.0.22656

         FineStructuresFilter 2.2.0.22656

         FocalPoint 2.1 2.1.1

         FocalPoint 2.1 Filter 2.1.1

         FocalPoint 2.1 Smart Filter 2.1.1

         HDR Efex Pro 2 2,10

         HotPixelsFilter 2.2.0.22656

         iCorrect EditLab Pro 6.0 5.5.0r1

         Lucis Pro 6.0 NO VERSION

         Lucis Pro 6.0 NO VERSION

         Merge to HDR Efex Pro 2 2,10

         Nik Collection Selective Tool 2.1.5.22621

         Perfect BW 1 1.0.1

         Perfect BW 1 Filter 1.0.1

         Perfect BW 1 Smart Filter 1.0.1

         Perfect Effects 4 4.0.2

         Perfect Effects 4 Filter 4.0.2

         Perfect Effects 4 Smart Filter 4.0.2

         Perfect Mask 5.2 5.2.1

         Perfect Mask 5.2 Filter 5.2.1

         Perfect Mask 5.2 Smart Filter 5.2.1

         Perfect Portrait 2 2.0.1

         Perfect Portrait 2 Filter 2.0.1

         Perfect Portrait 2 Smart Filter 2.0.1

         Perfect Resize 7.5 7.5.1

         Perfect Resize 7.5 Engine Automation 7.5.1

         Perfect Resize 7.5 Engine Filter 7.5.1

         Perfect Resize 7.5 Filter 7.5.1

         Perfect Resize Format 7.5.1

         Portrait Professional 1, 5, 1, 0

         ShadowsFilter 2.2.0.22656

         Sharpener Pro 3: (1) RAW Presharpener 3.1.0.22665

         Sharpener Pro 3: (2) Output Sharpener 3.1.0.22665

         Silver Efex Pro 2 2,100

         Silver Efex Pro 2 2,100

         SkinFilter 2.2.0.22656

         SkyFilter 2.2.0.22656

         StrongNoiseFilter 2.2.0.22656

         Topaz BW Effects 2 10.0

         Topaz Detail 3 10.0

         Topaz photoFXlab 10.0

         Topaz ReMask 3 10.0

         Topaz Simplify 4 10.0

         TopazRemaskAutomate NO VERSION

      Plug-ins that failed to load: NONE

      Flash:

         onOne

         Mini Bridge

         Kuler

      Installed TWAIN devices: NONE