wow!! i am so sorry about the case number!!
it was my understanding that the steps that were taken would be included with the case number they emailed me ... at least that's the way it's been in the past
i think she did update the AMD driver ... i could not find one online as everything i found said there was no update for Toshiba, Panasonic or Sony laptops
she also did quite a few other things but i couldn't begin to recall everything and that's why i asked if things would be associated w/the case number.
are you having the same problems?
i've gotta run off for the day but as soon as i get back home i will call adobe & see if they can associate more info w/that case number.
again, sorry to be a tease ... was just trying to help.
ttul ~ kara
got home too late to call Adobe but i will call tomorrow afternoon
well, i called Adobe and it seems that whatever you found w/that case number is all they recorded. i feel awful as i was certain it would have been helpful to others.
but after working with Photoshop again (after two weeks of chasing down answers and "fixes") i am still having some pretty bothersome problems.
1. when i close the eye icon next to a layer i still get flickering and the image will disappear for several seconds and once in a while i must close the file and reopen it but then i lose any changes i've made.
2. Ps will crash and not recover my files.
3. Ps will crash, recover the file but all the preferences go back to default. I haven't loaded any layer styles or customs shapes from the internet yet but i'm a bit concerned that when/if i do that when ps crashes i will lose those too.
4. when i click on a swatch color to color the artwork i'm doing the color will flash several times and then end up being a color i didn't choose.
5. when i use bright colors there are lines, roughly .5px in width, that run through the color. i am unsure if this is a ps issue or if it's the monitor i have.
well, that's all i can think of for now. if anyone else is having these issues i would like to hear from you.
just wanted people that come to check out this thread that i was never able to resolve the Flickering issue between Ps and the Toshiba laptop w/the AMD Radeon graphics card.
i sent the laptop back to Toshiba and they sent a new one but had the same problems and even more issues w/the laptop itself.
so, i decided to go w/a Dell w/a NVIDIA Ge Force mid line Graphics card and now Ps works just fine.