11 Replies Latest reply: May 28, 2013 3:45 PM by AceMcCrank RSS

    AfterEffects CS6 crashes in Vista

    AceMcCrank

      Alright, bear with me as I go through the tedious checklist.

      Updated with Application Manager to latest version: 11.0.2

      Windows Vista 64-bit Service Pack 2

       

       

      Simply crashes while trying to open. No new programs have been installed since I last ran AfterEffects, however I have applied updates to my adobe products.

      I'll get the splash screen, and then near abot the end of the "cleaning up" portion, I get a Windows error saying that "Adobe After Effects CS6 has stopped working".

      Here is the latest trace from the Event Viewer in the Computer Management console:

       

      Log Name:      Application

      Source:        Application Error

      Date:          5/14/2013 8:13:13 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      Necrofear

      Description:

      Faulting application AfterFX.exe, version 11.0.2.12, time stamp 0x505998cf, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e855, exception code 0xc0000374, fault offset 0x00000000000acb17, process id 0x173c, application start time 0x01ce511a1d0a36c6.

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2013-05-15T03:13:13.000Z" />

          <EventRecordID>35174</EventRecordID>

          <Channel>Application</Channel>

          <Computer>Necrofear</Computer>

          <Security />

        </System>

        <EventData>

          <Data>AfterFX.exe</Data>

          <Data>11.0.2.12</Data>

          <Data>505998cf</Data>

          <Data>ntdll.dll</Data>

          <Data>6.0.6002.18541</Data>

          <Data>4ec3e855</Data>

          <Data>c0000374</Data>

          <Data>00000000000acb17</Data>

          <Data>173c</Data>

          <Data>01ce511a1d0a36c6</Data>

        </EventData>

      </Event>

       

      I've attempted a reinstall, with clearing preferences. That hasn't helped one bit. To be honest, I don't use it often either, I just kinda found a need for it now, probably haven't used it since.... mid-March? Yes, I have Quicktime installed (7.7.3), and regardless if I close down all of my programs, it still occurs.

        • 1. Re: AfterEffects CS6 crashes in Vista
          Mylenium CommunityMVP

          ntdll crashes could be all sorts of causes from file I/O to flakey drivers. Really nobody can know. It's the most generic error imaginable. Since you already have reinstalled AE, check your device manager for incorrectly configured devices and your disk manager. Check the drives, reinstall drivers, configure them properly. also check your file and folder permissions e.g. for the disk cache.

           

          Mylenium

          • 2. Re: AfterEffects CS6 crashes in Vista
            AceMcCrank Community Member

            Alright:

            Reinstalled every driver I could.

            Still crashes.

            Ran both my hard drives through about 6 different integrity checks The last one was so deep it took 18 hours to complete. No problems found. Still crashes.

            Ran several memory diagnostics. No problems found. Still crashes

            All directories have been verified for permissions, and re-written just in case.

            Still crashes.

            Did a massive Codec reinstall + check.

            Still crashes. I'm getting just a tad frustrated at this point. Any other suggestions?

            • 3. Re: AfterEffects CS6 crashes in Vista
              Todd_Kopriva Adobe Employee

              Windows Vista does not meet the system requirements for After Effects CS6:

              http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-effects.html

               

              You need to use an operating system that After Effects CS6 was created for or use a different version of After Effects.

              • 4. Re: AfterEffects CS6 crashes in Vista
                AceMcCrank Community Member

                Ah. So the updates were the problem... It'd be nice if the Application Manager actually managed that part properly.

                 

                So, being a part of the Creative Cloud, is there any way to go back to 5.5 without purchasing separately?

                • 5. Re: AfterEffects CS6 crashes in Vista
                  Todd_Kopriva Adobe Employee

                  After Effects CS5.5 is not part of Creative Cloud. After Effects CS6 is the first version of After Effects to be part of Creative Cloud.

                  • 6. Re: AfterEffects CS6 crashes in Vista
                    Mylenium CommunityMVP

                    Nothing to do with the operating system. I had running CS6 on Vista without a hitch before I got my new machine. It may not be endorsed and certified, but it will work. Again, this is most likely some obscure driver crash. Use Sysinternals' System Monitor to watch the application startup, then tell us which operations fail.

                     

                    Mylenium

                    • 7. Re: AfterEffects CS6 crashes in Vista
                      AceMcCrank Community Member

                      Okay, I have a list of about 16,000 processes that end in something other than Success. Not good.

                       

                      Looks like this is the stopping point though:

                       

                      Date & Time:5/22/2013 10:59:18 PM
                      Event Class:Registry
                      Operation:RegQueryValue
                      Result:BUFFER OVERFLOW
                      Path:HKLM\System\CurrentControlSet\ENUM\PCI\VEN_10DE&DEV_062B&SUBSYS_19921043&REV_A1\4&d2337c8& 0&0008\HardwareID
                      TID:4944
                      Duration:0.0000073
                      Length:52

                       

                       

                      If that's it, then it's my video card. I see the nVidia values there in that registry folder. Windows Update used to keep me up to date on my nVidia Drivers, but I just ran a scan on nVidia's site and apparently I no longer receive those because I'm on version 186.31 and nVidia's on version 307.83.

                       

                      I'll keep you guys posted on the results. I'll be able to install these drivers after I finish this upload.

                      • 8. Re: AfterEffects CS6 crashes in Vista
                        AceMcCrank Community Member

                        Yup, that was it. Windows didn't detect the new version of the drivers when I check through the device manager either. Just needed a manual download and install.

                         

                        grfv.jpg

                         

                        Good to go! Thanks for the tip on that program, Mylenium. It really helped figure things out.

                        • 9. Re: AfterEffects CS6 crashes in Vista
                          AceMcCrank Community Member

                          I should be a little more careful before hurrahs are made...

                           

                          Well, I found the issue. Yes, it had to to with video. I was able to replicate it - AfterEffects refuses to run in 16-bit color mode, must be 32-bit. For screen recording, I switch to 16-bit to cut down on system resources for heavier programs and reduce lag, but I'll have to switch back for AfterEffects.

                          • 10. Re: AfterEffects CS6 crashes in Vista
                            Mylenium CommunityMVP

                            Ah, well... Though I would presume switching to 16bit has no effect on performance even with "heavier" programs. Most games, 3D programs and so on internally render in 32bit, anyway. If at all, the color reductions happens when rasterizing the output for screen display, but that's minor...

                             

                            Mylenium

                            • 11. Re: AfterEffects CS6 crashes in Vista
                              AceMcCrank Community Member

                              Most programs, yes. However, a few programs that I use takew the native resolution and use that to render and then display. And when recording with screen-recording software especially those that use hardware rendering to record other programs that also use hardware rendering, I've noticed huge lag to the point of A/V desync. So, it's kind of required for realtime screen recording of most of the things I do screen recording with.

                               

                              Anywho, I now have a fix, so I'm not too worried about it so long as I have a workaround. Sure, it's not ideal. However, it gets the job done.