7 Replies Latest reply on Jun 2, 2013 8:14 PM by A.T. Romano

    AE11 AVCHD 1080p video support for Panasonic Lumix FZ200 - no audio on videos.

    sherveyj1

      I have jsut installed Adobe Elements 11 trail edition with latest updates on Win 7 64-bit.   I purchased a new camera Panasonic DMC-FZ200 which does 1080p video and stores file in AVCHD video format on the SD card.  I imported my photos/video first time from my new camera and AVCHD video files are playing ok but there is no sound coming from the video.

       

      Importing them into Windows 7 and using local windows playback - it works perfect.

      What is wrong with AE11? Or what to tweak...

      Long time user of AE since version 3.

        • 1. Re: AE11 AVCHD 1080p video support for Panasonic Lumix FZ200 - no audio on videos.
          Steve Grisetti Adobe Community Professional

          First, make sure you have the latest version of Quicktime from Apple.com.

           

          Then, make sure you use Premiere Elements' Add Media/From Flip or Camera to get the video from  your camcorder to your computer. (The video will come in in an .mts format.)

           

          Finally, make sure that your video is the first clip used on your timeline. This is important because the program uses the first clip on the timeline to determine its project settings. (You can check to make sure the project settings match your video format by looking at them listed under the Edit menu.)

           

          There are a number of major limitations to the trial version, and it's possible that 1080p is one not available in it. But that shouldn't affect whether or not you hear the audio.

          • 2. Re: AE11 AVCHD 1080p video support for Panasonic Lumix FZ200 - no audio on videos.
            sherveyj1 Level 1

            Still does not work... video does not have any audio.   I plug the SDcard in my PC and use Elements to upload.   Do I need to open a support case?  can you do that with the trial version.  But I wont purchase it if it wont play audio on my 1080p AVCHD files.

            Uploading files into windows (win7-64bit) with windows tools - all video and audio works great.   I want to use Elements because I have a 20,000 digital pic library being managed by Eleements 8.  

            • 3. Re: AE11 AVCHD 1080p video support for Panasonic Lumix FZ200 - no audio on videos.
              the_wine_snob Level 9

              When you plug in the SD card, try this test:

               

              Copy the full folder structure from that SD card, including all files in that folder structure, to the computer's HDD (Hard Disc Drive). Then use Add Media to Import the media files within the folder structure. Be sure to let PrE 11 fully Conform and Index those files - depending on the speed of your computer and the size of the files, this might take a moment, or two - be patient. Does the Audio now play? This article goes into more detail: http://forums.adobe.com/message/3892177#3892177

               

              Good luck, and please let us know if that gets your Audio into the Project.

               

              Hunt

              • 4. Re: AE11 AVCHD 1080p video support for Panasonic Lumix FZ200 - no audio on videos.
                A.T. Romano Level 7

                sherveyj1

                 

                Are you dealing with a PAL or NTSC project. For now I will assume NTSC.

                 

                As Hunt has suggested, transfer your video from the camera memory card to a computer hard drive location.

                 

                Using Premiere Elements 11 Windows Add Media, import the video file into the opened new project to get it into Project Assets and from there dragged to the Timeline Expert view. Then go to Edit Menu/Project Setting and determine if the project settings reflect the properties of your 1080p60 footage.

                 

                In the Premiere Elements workspace, do you see waves in Audio 1 content? If so, go to Edit Menu/Preferences/Audio Hardware and ASIO settings to assure that everything that needs to be enabled is enabled.

                 

                If the situation remains the same, waves in the Audio 1 content, but no sound at playback of the Timeline in the Edit Mode monitor, then try deleting the Adobe Premiere Elements Prefs file

                Local Disk C

                Users

                Owner

                AppData

                Roaming

                Adobe

                Premiere Elements

                11.0

                and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete.

                Make sure that you are working with Show Hidden Files, Folders, and Drives active.

                 

                Please let us know if any of the above helped or whether the situation remains the same for your Panasonic footage in Premiere Elements 11 tryout, that is, video displayed but no audio heard and/or seen on Audio 1.

                 

                By the way, you are in the Expert view (not Quick view)?

                 

                Thanks.

                 

                ATR

                • 5. Re: AE11 AVCHD 1080p video support for Panasonic Lumix FZ200 - no audio on videos.
                  sherveyj1 Level 1

                  Didnt work - note I am using Photoshop Elements 11.   Im not using Premeire Elements 11.   I dont see "Add media" but see on the File menu / Get Photos and Videos /

                  • 6. Re: AE11 AVCHD 1080p video support for Panasonic Lumix FZ200 - no audio on videos.
                    sherveyj1 Level 1

                    ok - found the "Add Media" wizard you stick in the sd card and tell Adobe elements to upload.   FYI - when I change the camera video setting to capture video via MP4 as opposed to AVCHD - I get sound then.   AVCHD is suppose to be best for HDTV viewing.

                    • 7. Re: AE11 AVCHD 1080p video support for Panasonic Lumix FZ200 - no audio on videos.
                      A.T. Romano Level 7

                      sherveyj1

                       

                      From Hunt's post #3, that appears to be "this is just a test" with the desired end result (however you do it) being your files on the computer hard drive.

                       

                      Once there he is asking you to see if you can import them into Premiere Elements 11 with Premiere Elements 11's Add Media/Files and Folders to get them into Project Assets. From Project Assets you drag the file(s) to the Timeline Expert view.

                       

                      Keep in mind that when Photoshop Elements 11 and Premiere Elements 11 are on the same computer, they share the same Elements Organzier (catalog).

                       

                      Please check out what you were doing in this regard using your Photoshop Elements 11...Please refer to...

                       

                      Photoshop Elements 11 Elements Organizer

                      File Menu/Get Photos and Videos

                      From Camera or Card Reader

                      Elements Organizer - Photo Downloader

                      Advanced dialog should provide a field for you to designate you hard drive save location

                       

                      Then, from that hard drive location where it appears that Hunt wants you to be, try to import those media into Premiere Elements 11 with its Add Media/Project Assets - to Timeline Expert view.

                       

                      That is my read on this matter. As far as I know Hunt is preparing for travel so I took the liberty to answer here. Please review and consider what I have written.

                       

                      Thanks.

                       

                      ATR