1 Reply Latest reply on May 16, 2013 11:23 AM by Manish-Sharma

    InDesign Appcrash


      The problem can be summed up by saying, when an Indesign file is double-clicked on, through either Explorer or Bridge, InDesign crashes. with the following information:


      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: InDesign.exe

        Application Version:

        Application Timestamp: 50335e39

        Fault Module Name: Public.dll

        Fault Module Version:

        Fault Module Timestamp: 50335d6f

        Exception Code: c0000005

        Exception Offset: 0006a7b1

        OS Version: 6.1.7601.

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


      I just installed Adobe CS6 Design on four PC's, all of which are Win7 64-bit, updated with MS updates. Adobe CS6 is also updated. CS5 was previously installed on the four PC's.


      On one of the PC's (which I'm focusing on), I un-installed the upgrade, ran the cleaner. and reinstalled CS6, I'm still having the issue.


      When InDesign is open and a file is double-clicked on (thru Bridge or Explorer), InDesign does not crash.


      Perhaps some noteworthy points:

      • Changing the default printer doesn't make a difference.
      • Opening Photoshop or Illustrator files doesn't crash those programs.
      • We use Sophos AV, which is centrally managed, so I wasn't able to uninstall it.
      • PC's are desktop, so there always connected to the network.



      Any other thoughts for troubleshooting?


      Thank you.



        • 1. Re: InDesign Appcrash
          Manish-Sharma Employee Moderator

          You wrote that you have 4 machine on which you have installed InDesign. Does all the 4 computer give you issue with the InDesign or it is just one machine.

          This my help you narrow down the issue.


          If the issue is occuring on all the 4 machine then you might want to look into common components.


          Below are the few steps you might want to try:-


          1) Third party plugins. - If present, you can remove those and then check

          2) Network Configration -- Disconnect the network on one machine to make it standalone and then check

          3) Perform selective startup to see if there is a third party software conflict. This might help :- http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html