10 Replies Latest reply: May 18, 2013 6:10 AM by premiere-user-v11 RSS

    Premiere Elements 11 - online-content-download not working

    premiere-user-v11

      Download of online-Content (movie-menues etc.) is not working. Are the Servers down?

        • 1. Re: Premiere Elements 11 - online-content-download not working
          Jeff A Wright Employee Hosts

          Moving this discussion to the Premiere Elements forum.

          • 2. Re: Premiere Elements 11 - online-content-download not working
            the_wine_snob CommunityMVP

            Welcome to the forum.

             

            What browser is listed as your default?

             

            Are you getting any error messages, or is it that the Additonal Functional Content will not download?

             

            Also, some users have experienced download issues, if their security settings were too high. One can adjust those security settings down, just for the download process, then back to where they want them for other Web sites.

             

            Good luck,

             

            Hunt

            • 3. Re: Premiere Elements 11 - online-content-download not working
              A.T. Romano Community Member

              premiere-user-v11

               

              Are you doing one at a time and getting failure or are you hitting the All choice for the Content with the blue ban at its upper right corner?

               

              Have you checked the following areas to determine if the problem is targeted at one type of Content?

              Graphics Tab for Clip Arts

              Tools Menu or Tools Tab for DVD Templates

              Instant Movies Tab for Movie Themes

              Title & Text Tab for Title Templates

               

              Just trying to determine the specificity of the problem - All versus selected areas.

               

              I have found that, at best, the Content download from within the project is a labored and slow process, depending on your Internet connection and Internet speed. Unfortunately there is no alternative since there is no more Content disc when you purchase the box product. But you can save the Online Folder (after download - completed version) to a USB Flash Drive (8 GB capacity) after the first program install so that you can use that for Content for the second install of  Premiere Elements 11 on another computer or in the case where you need to uninstall reinstall Premiere Elements and its Content on one computer. The file size of the completed Online Folder is expected to be about 6 GB.

               

              We will be watching for your progress.

               

              Thanks.

               

              ATR

              • 4. Re: Premiere Elements 11 - online-content-download not working
                owenmball

                I'm having the same problem. Trying to use instant movie maker and it tries to download for 10 minutes before giving up. Tried running updates and it tells me the servers may be down. Bought it this morning and have been unable to use it all day.

                • 5. Re: Premiere Elements 11 - online-content-download not working
                  A.T. Romano Community Member

                  owenmball

                   

                  I have found the process to be highly dependent on the Internet connection, Internet speed, and the Adobe Server.

                   

                  I would give the situation a bit more time to clear, testing one Movie Theme at a time rather than more than one. Even though you do not want them at this time, have you checked the other categories? Can you get anything in any of the other categories to download successfully from within the project?

                   

                  Have you checked for firewall settings and anti-virus affects?

                   

                  Please update on your progress.

                   

                  Thanks.

                   

                  ATR

                  • 6. Re: Premiere Elements 11 - online-content-download not working
                    the_wine_snob CommunityMVP

                    On my laptop with a Wireless G connection (to a DSL main connection), my guess would be that it took about 10 mins. to download ALL Additional Functional Content, but as I just went about other things, I cannot verify that. There is a lot of material, and as ATR points out, all will depend on your Internet connection, and perhaps the traffic on the Adobe servers at that moment. I would start the download, then go do something else for a bit, rather than watch progress bars.

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: Premiere Elements 11 - online-content-download not working
                      A.T. Romano Community Member

                      Hunt,

                       

                      I envy you your 10 mins ALL Content. I am still dealing with Internet DSL with download speed of 768 kilobits/second (96 kilobytes/second) - on a good day higher and a bad day lower.The first Premiere Elements 11 ALL Content took me a long, long time.

                       

                      I do not need an Internet download speed greater than what I have except for the Content download from within the program and when I install the new tryout versions of Photoshop Elements and Premiere Elements when the new versions appear each Septembe/October.

                       

                      ATR

                      • 8. Re: Premiere Elements 11 - online-content-download not working
                        premiere-user-v11 Community Member

                        thank You for Your answers. My OS is Windows 8 64bit with Internet Explorer 10, internet-connection: DSL 16.000 - normaly ca. 1.6 Megabyte/sec download-speed. The antivirus-program and firewall is the default Windows Defender. The settings of Internet Explorer and Windows Defender are on default.

                        I get no error-message, but yesterday i have download (in administrator-mode) a single one instant movie theme in ca. 15 minutes! (I had interrupt the previously,other downloads.)

                        I think the server-connection is very slow at the moment from my area (germany).

                        The type of content, that i have tested are DVD Templates and Movie Themes.

                         

                        PS: today the download works better than yesterday

                        • 9. Re: Premiere Elements 11 - online-content-download not working
                          A.T. Romano Community Member

                          premiere user-v11

                           

                          Thanks for the follow up with the good news that you are having better results downloading the Premiere Elements 11 Content from within the opened project.

                           

                          If you have not already, you may want to consider saving a copy of the Online Folder (completed) to an 8 GB USB Flash Drive for use if you install Premiere Elements 11 on another computer of if you have to uninstall/reinstall Premiere Elements 11 and its Content from your current computer. I have written a blog post on the details for doing that.

                          http://www.atr935.blogspot.com/

                           

                          ATR

                          • 10. Re: Premiere Elements 11 - online-content-download not working
                            premiere-user-v11 Community Member

                            Thanks for Your detailed description!