2 Replies Latest reply: May 18, 2013 9:04 PM by EscapedApe RSS

    Export Report times out - how do I export all my customers?

    EscapedApe Community Member

      We have about 35,000 customers in our BC database.

       

      I'm trying to export them for use in a direct mailing campaign (and other reports for other reasons) but the export always times out.

       

      The reports are very simple; ie.

       

      1. Custom Report -> Add customer report
      2. Select Customers (Contacts & Companies)
      3. Select CRM ID, Customer Name, Default Address Type
      4. Next
      5. Generate report (no filters)
      6. About 33,000 results are in the report.
      7. I then select Export Report as CSV or Excel and it will sit there for up to an hour or more and do nothing.

       

      Notes:

      • I keep the session live by having a login in another tab.
      • Have tried differenty browsers and internet connections.
      • I even filtered the results (based on create date) and same problem occurred with just 15,000.

       

      How can I export this report and other simple reports I need?

       

      Regards,

      Troy.