16 Replies Latest reply: May 23, 2013 1:32 PM by Mike Wickham RSS

    Missing Adobe PDF printer instance--Frame 7.2

    quabbinjen Community Member

      I just installed Frame 7.2 and Acrobat 7 (I also have Acro 6 and Frame 7.1 on the machine), but in that install I did not end up with an adobe printer instance so I cannot save to PDF. I've been all over the forum and web but cannot figure out where I would get this (and why it wasn't within the install). Any suggestions? Thanks....jen

        • 1. Re: Missing Adobe PDF printer instance--Frame 7.2
          mattrsullivan Community Member

          Having multiple versions of Acrobat Pro on your machine is generally regarded as a Very Bad Idea.

           

          Having said that, I believe that the Help menu has a Repair Installation (or similarly worded option) under the Help menu. That should reinstall PDF options for various applications, and also reinstall your print driver. If not, reach out to Shlomo Perets at microtype.com.

           

          -Matt

          • 2. Re: Missing Adobe PDF printer instance--Frame 7.2
            Jeff_Coatsworth MVP

            As Matt says, different flavours of Acrobat (even Reader & Distiller), is a Very Bad Idea - Acrobat is one of those products that just doesn't play nice with itself. If the Repair option doesn't work, you'll need to go back to square 1 and uninstall all flavours of Acrobat, then reinstall your latest one (I think you said you've got version 7). Don't forget that installing FM as a standalone version will want to install a "headless" version of Acrobat too - that may also be the cause of your munged up install. You may need to uninstall FM7.2 first, reinstall Acrobat 7, then install FM7.2 paying atttention to the install option of the distiller.

            • 3. Re: Missing Adobe PDF printer instance--Frame 7.2
              quabbinjen Community Member

              The 7.2 Help menu doesn't seem to have any kind of option like that (just Support, Updates, Registration, Adobe Online, Quickstart, and About). I'll try Shlomo-thanks!

              • 4. Re: Missing Adobe PDF printer instance--Frame 7.2
                mattrsullivan Community Member

                The Acrobat Help, not the FM Help menu...sorry for being unclear.

                • 5. Re: Missing Adobe PDF printer instance--Frame 7.2
                  quabbinjen Community Member

                  So, I didn't have a repair option. My Acrobat install came from the Frame disk--and I can't access it separately (I don't think). Do the older versions of Frame come with the printer instance? Should I maybe just uninstall all instances of Acrobat (6 and 7) and Frame (7.1 and 7.2) and start again?

                  • 6. Re: Missing Adobe PDF printer instance--Frame 7.2
                    mattrsullivan Community Member

                    Yep, as Jeff mentioned, there's an option to install Acrobat (Distiller, IIRC) with your FM install. Starting without any FM or Acrobat installs should work just fine.

                    • 7. Re: Missing Adobe PDF printer instance--Frame 7.2
                      quabbinjen Community Member

                      Are we talking about Distiller here? Because that is the only Acrobat I seem to have installed. And that help menu shows Acrobat Guide, Distiller Parameters Guide, pdfmark Guide, and About. And no apologies of any kind! I appreciate your help.

                      • 8. Re: Missing Adobe PDF printer instance--Frame 7.2
                        mattrsullivan Community Member

                        Yep, uninstall anything that sounds like FM, and anything that sounds like it's releted to the Acrobat family, and they do the install from the FM7.2 disk.

                         

                        IIRC, you have a few updates to do once you get FM installed. You can poke around on the Adobe product page to download those manually while you install.

                        • 9. Re: Missing Adobe PDF printer instance--Frame 7.2
                          quabbinjen Community Member

                          I did get prompted to install Acrobat, but it was AFTER Frame installed. Jeff said "reinstall Acrobat 7, then install FM7.2 " I'm not sure what it means to install Frame as "standalone"--does that just mean saying no to the acrobat option?

                          • 10. Re: Missing Adobe PDF printer instance--Frame 7.2
                            Jeff_Coatsworth MVP

                            @quabbinjen - sorry, I thought you had a full license for Acrobat Pro as well as your standalone copy of FM; you only have the "headless" copy of Acrobat Distiller in that case. I would take Matt's advice and uninstall all FM and anything that sounds like Acrobat, then install FM7.2 with all options selected. That should get you back to printing to the Adobe PDF printer instance.

                            • 11. Re: Missing Adobe PDF printer instance--Frame 7.2
                              mattrsullivan Community Member

                              Keep in mind that (speaking also for Jeff here) we haven't used 7 in many, many years, but I suggest you do the uninstalls, then follow the prompts from the FM7 installer to also install the Acrobat.

                              • 12. Re: Missing Adobe PDF printer instance--Frame 7.2
                                Mike Wickham Community Member

                                I think that the source of the confusion is that a person can own the

                                full, standalone version of Acrobat (Distiller). FrameMaker also

                                provides a stripped-down version of Acrobat Distiller, which has fewer

                                features, but allows those who don't already own Acrobat to create PDFs

                                from within FrameMaker.

                                 

                                So, if you own the full version of Acrobat, install it. Then install

                                FrameMaker and reject the option to install Acrobat, Distiller, PDF

                                Creation add-on, or whatever it is called in your FM version. If you

                                install both the full version of Acrobat and the FM add-on version, you

                                will end up with a broken mess. If you don't own a full Acrobat version,

                                then you need to install the PDF add-on that comes with FrameMaker.

                                 

                                Also, if you install the full version of Acrobat, there should be never

                                be more than one version on your computer, and you should NOT also

                                install Adobe Reader or the FM PDF Creation add-on. Mixing

                                Acrobat/Reader versions, or mixing Acrobat with the PDF add-on is a

                                known recipe for trouble.

                                • 13. Re: Missing Adobe PDF printer instance--Frame 7.2
                                  quabbinjen Community Member

                                  OK, thanks for all the help. I came back into work today, removed all hints of Frame, Distiller, Acrobat, Reader, everything. Still have the same problem. This time though, I got the warning number, which seems to point to a more fundamental problem. I am running Windows 7 (64-bit) with Acro 7, which doesn't support it. I'm going to buy a new copy of Acrobat (they say this problem was fixed in 8 and later, if you consider extracting printer dlls from .cab files etc. a solution). However, if I am running Frame 7.2, can I get the latest Acro 11? Or are they worlds apart?

                                  • 14. Re: Missing Adobe PDF printer instance--Frame 7.2
                                    Jeff_Coatsworth MVP

                                    I'm not even sure FM7 is supported under Win7 64bit - unless you run it in the virtual XP machine that some editions of Win7 allow you to construct. You may want to explore that method if upgrading isn't viable.

                                    • 15. Re: Missing Adobe PDF printer instance--Frame 7.2
                                      Bob Niland (Error 7103) Community Member

                                      > I'm not even sure FM7 is supported under Win7 64bit - unless you run it in the virtual XP machine that some editions of Win7 allow you to construct.

                                       

                                      I would not expect it to run as is. Try XP mode.

                                       

                                      You need Windows 7 Ultimate, Professional or Enterprise to install the free XP Mode download.

                                       

                                      Windows 7 Basic, Home and not-so Premium reportedly refuse to install XP Mode.

                                       

                                      This is for Windows 7. I have no idea what the edition names are for Window 8, nor the status of XP Mode on that failed platform.

                                       

                                      XP Mode might install on Windows Server, but Frame itself will likely not run unless it is the Frameserver edition.

                                       

                                      Do report back on the XP Mode experiment, as I may have need to run that config in the future.

                                      • 16. Re: Missing Adobe PDF printer instance--Frame 7.2
                                        Mike Wickham Community Member

                                        I'm not sure about the compatibility of those earlier versions of

                                        FrameMaker and Acrobat with Windows 7 64-bit, but when you say you have

                                        the same problem, do you mean that you still got no "Adobe PDF" (or in

                                        older Acrobat versions, "Acrobat Distiller") printer instance when you

                                        reinstalled? Or just that you still cannot save as PDF? If you still get

                                        no printer instance, you probably do need to update to Acrobat 11.

                                         

                                        But if the virtual printer is there, but Save As in Framemaker is not

                                        working, try instead to print the file and choose the virtual printer,

                                        rather than using Save as PDF.  Save as PDF was highly unreliable in

                                        earlier versions of FrameMaker, and the cause of a large number of

                                        support issues on this forum. Plus, there were changes made in Acrobat's

                                        file locations around version 7 or 8? (the version, I think, that

                                        changed the printer name from Acrobat Distiller to Adobe PDF) that broke

                                        the Save As PDF ability completely in older FM versions, because they

                                        were still looking in the old locations for the support files.

                                         

                                        In general, any version of Acrobat should work with any version of

                                        FrameMaker, as long as you print to PDF, rather than Save as PDF.