38 Replies Latest reply: Jun 1, 2013 12:36 PM by LadyAmada RSS

    Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?

    LadyAmada

      Hi everyone,

       

      I'm back again.  I had previous thread where I asked for information on what to do about Deactivating/Reinstalling CS6.  I Deactivated the program before removing it from my laptop, as I promised.  http://forums.adobe.com/message/5293794#5293794

       

      I had to send my laptop back to HP for repair.  They replaced my Optical Drive and did a complete System Reinstall.  I got my laptop back this past Monday, May 13.  I reinstalled most of my programs and some of my pictures folders.  I also reinstalled my Elements 7 and everything was working great.

       

      Problem A -

      On Tuesday, I reinstalled CS6 and that's when my problems started.  CS6 took over all my PSE files, so I chose to "always open with PSE" option.  Now all I have, instead of a nice, blue PSE icon I have a white paper with a smaller PSE icon in the center.  

       

      Here's a SNIP of what they look like:

      4Adobe Forum,PSE not working right.JPG

      Also, some of my fonts seem to have disappeared - now when I open a PSE file I get a msg that the font is missing and that I need to choose another font (something like that, I forgot to write it down)

       

      Problem B -

      Today I was trying to open some Vector files and I couldn't find the option to make them into PNG files.   And, the Editor froze up twice! and twice I had to force-quit my computer.

       

      Questions

      1 - Why are my PSE icons showing up like a "page" as shown above?

      2 - Is there a way to get my regular icon back?

      3 - Where did my Fonts go and how can I get them back?

      4 - Why can't I save my images as PNG?

      5 - Why is CS6 freezing up?

       

      Could you please help me find the aswers? I'm getting more and more frustrated by the minute. 

       

      Thanks so much.

       

      Regards,

       

        • 1. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
          Noel Carboni Community Member

          Rather than address all your concerns directly, please allow me to suggest some things that might take you to a better place...

           

          Instead of Ps or pse appearing on your icons, would you like it if they were thumbnails of the actual image in the file?  If so, that can be done by installing codecs into Windows, which will facilitate viewing PSD (as well as many other image types including raw files) in Explorer and in things like File - Open and File - Save dialogs.  There are multiple codec packages, one free (Sage Thumbs) and several (FastPictureViewer and Mystic Thumbs) that are commercial but not very expensive.  Myself I prefer the FastPictureViewer Codec Pack (this is a link). I'm not affiliated with them, but the software does work very well - and it appears to be on sale right now.

           

          You say you had your computer repaired?  Is it possible they re-imaged your disk?  Since fonts are installed into C:\Windows\Fonts, it's possible the folks who repaired your computer simply deleted them.  Do you have a backup of your Fonts?  Reinstalling them (e.g., by right-clicking font files and choosing Install) may be necessary.

           

          Photoshop freezing or crashing when saving a PNG file could have several causes...  Have you installed any plug-ins into Photoshop?  Have you updated Photoshop to the latest release?

           

          Perhaps it would be helpful if you would go into Photoshop and choose Help - System Info.  Copy the information and paste it into a post here (yes, it will be long, but the forum will handle it).

           

          -Noel

          • 2. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
            LadyAmada Community Member

            Hi Noel,

             

            Thanks for the reply.

             

            Actually, my pics are showing up as tumbnails, as usual.  It's the PSE that's showing up inside a white page, as my image shows above.  Thanks for the info on the Codecs and the link.  I'm glad that it's working great for you.  I'm not sure that I'd like to use any Codecs, etc.  I much rather stay with what I'm used to.

             

            Yes, my computer was repaired and had a complete System Reinstall.  I had 400+ fonts on my laptop so I only copied about 100 of them to My Passport External HD, a handful that I had purchased and the rest downloaded from different sites.  I actually  thought that fonts are native to Windows.... is that not the case?  I mean, Monotype Corsiva and Balloonist are not special fonts, yet those 2 are some of the ones that are not showing up...

             

            I have not installed any Plugins, nor Styles, nor anything else I used to have in my PSE, and certainly not to CS6, as I'm waiting to resolve this issue first, before I start copying back all the things I had to remove from the laptop.

             

            Oops, sorry I 've been so busy I forgot that you wanted me to copy that information.  Do I get that from CS6 or from my Elements?

             

            Thanks again for your kind reply, much appreciated.

             

            Hope you're having a great weekend.

             

            • 3. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
              Noel Carboni Community Member

              I don't have Monotype Corsiva or Balloonist on my Windows systems, so yes, I think they're add-on fonts.  I'm not sure where you'd get them - perhaps they were supplied with an application you purchased.

               

              Regarding debugging problems...  I'm only an expert on Photoshop proper (not Elements), so let's start with that.  You say it's "freezing up".

               

              Please copy the System Info from Photoshop CS6 and post it here.  That will answer a lot of questions, such as whether it's up-to-date, complete, identification of your display driver, what plug-ins you have installed, etc.

               

              -Noel

              • 4. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                LadyAmada Community Member

                Hi Noel,

                 

                Thanks for your patience. I actually don't remember where I got all those Fonts, maybe from the MSFT website, I'll have to go hunting for them.

                 

                I have not installed any Plugins, etc., to my CS6.  Also, I do not plan to use any of the Bridge nor Camera Raw features/options, so when I got the updates today I didn't install them.  I haven't even installed/downloaded any Brushes (even thou they're very important to my work) because I do not understand how they work, without a Brush name I'm sort of lost - I think that Adobe missed the mark here. In Elements all the Brushes are shown by name and are a breeze to locate and use, IMHO.  I wish that Adobe would adopt that format. 

                 

                Thanks for all your help!

                 

                 

                ~ Here is the info you requested:

                 

                Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
                Operating System: Windows 7 64-bit
                Version: 6.1 Service Pack 1
                System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
                Physical processor count: 2
                Processor speed: 1995 MHz
                Built-in memory: 4044 MB
                Free memory: 2102 MB
                Memory available to Photoshop: 3452 MB
                Memory used by Photoshop: 60 %
                Image tile size: 128K
                Image cache levels: 4
                OpenGL Drawing: Enabled.
                OpenGL Drawing Mode: Advanced
                OpenGL Allow Normal Mode: True.
                OpenGL Allow Advanced Mode: True.
                OpenGL Allow Old GPUs: Not Detected.
                Video Card Vendor: Intel
                Video Card Renderer: Intel(R) HD Graphics Family
                Display: 1
                Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366
                Video Card Number: 1
                Video Card: Intel(R) HD Graphics Family
                OpenCL Unavailable
                Driver Version: 8.15.10.2476
                Driver Date: 20110809000000.000000-000
                Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
                Video Mode: 1366 x 768 x 4294967296 colors
                Video Card Caption: Intel(R) HD Graphics Family
                Video Card Memory: 1798 MB
                Video Rect Texture Size: 8192
                Serial number: 91198900331060510602
                Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
                Temporary file path: C:\Users\Adama\AppData\Local\Temp\
                Photoshop scratch has async I/O enabled
                Scratch volume(s):
                  Startup, 274.2G, 202.8G free
                Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
                Additional Plug-ins folder: not set

                 

                Installed components:
                   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
                   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
                   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
                   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
                   AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
                   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
                   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
                   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
                   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
                   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
                   adobe_caps.dll   Adobe CAPS   6,0,29,0  
                   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
                   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
                   aif_core.dll   AIF   3.0   62.490293
                   aif_ocl.dll   AIF   3.0   62.490293
                   aif_ogl.dll   AIF   3.0   62.490293
                   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
                   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
                   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
                   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
                   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
                   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
                   boost_date_time.dll   DVA Product   6.0.0  
                   boost_signals.dll   DVA Product   6.0.0  
                   boost_system.dll   DVA Product   6.0.0  
                   boost_threads.dll   DVA Product   6.0.0  
                   cg.dll   NVIDIA Cg Runtime   3.0.00007  
                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
                   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
                   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
                   data_flow.dll   AIF   3.0   62.490293
                   dvaaudiodevice.dll   DVA Product   6.0.0  
                   dvacore.dll   DVA Product   6.0.0  
                   dvamarshal.dll   DVA Product   6.0.0  
                   dvamediatypes.dll   DVA Product   6.0.0  
                   dvaplayer.dll   DVA Product   6.0.0  
                   dvatransport.dll   DVA Product   6.0.0  
                   dvaunittesting.dll   DVA Product   6.0.0  
                   dynamiclink.dll   DVA Product   6.0.0  
                   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
                   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
                   filter_graph.dll   AIF   3.0   62.490293
                   hydra_filters.dll   AIF   3.0   62.490293
                   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                   image_compiler.dll   AIF   3.0   62.490293
                   image_flow.dll   AIF   3.0   62.490293
                   image_runtime.dll   AIF   3.0   62.490293
                   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
                   LogSession.dll   LogSession   2.1.2.1640  
                   mediacoreif.dll   DVA Product   6.0.0  
                   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
                   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                   pdfsettings.dll   Adobe PDFSettings   1.04  
                   Photoshop.dll   Adobe Photoshop CS6   CS6  
                   Plugin.dll   Adobe Photoshop CS6   CS6  
                   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
                   PSArt.dll   Adobe Photoshop CS6   CS6  
                   PSViews.dll   Adobe Photoshop CS6   CS6  
                   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
                   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
                   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
                   TfFontMgr.dll   FontMgr   9.3.0.113  
                   TfKernel.dll   Kernel   9.3.0.113  
                   TFKGEOM.dll   Kernel Geom   9.3.0.113  
                   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
                   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
                   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
                   wu3d.dll   U3D Writer   9.3.0.113  

                 


                Required plug-ins:

                 

                   Accented Edges 13.0
                   Adaptive Wide Angle 13.0
                   ADM 3.11x01
                   Angled Strokes 13.0
                   Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Bas Relief 13.0
                   BMP 13.0
                   Camera Raw 7.0
                   Chalk & Charcoal 13.0
                   Charcoal 13.0
                   Chrome 13.0
                   Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Color Halftone 13.0
                   Colored Pencil 13.0
                   CompuServe GIF 13.0
                   Conté Crayon 13.0
                   Craquelure 13.0
                   Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Crop and Straighten Photos Filter 13.0
                   Crosshatch 13.0
                   Crystallize 13.0
                   Cutout 13.0
                   Dark Strokes 13.0
                   De-Interlace 13.0
                   Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Diffuse Glow 13.0
                   Displace 13.0
                   Dry Brush 13.0
                   Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Embed Watermark 4.0
                   Extrude 13.0
                   FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Fibers 13.0
                   Film Grain 13.0
                   Filter Gallery 13.0
                   Fresco 13.0
                   Glass 13.0
                   Glowing Edges 13.0
                   Grain 13.0
                   Graphic Pen 13.0
                   Halftone Pattern 13.0
                   HDRMergeUI 13.0
                   IFF Format 13.0
                   Ink Outlines 13.0
                   JPEG 2000 13.0
                   Lens Blur 13.0
                   Lens Correction 13.0
                   Lens Flare 13.0
                   Liquify 13.0
                   Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Mezzotint 13.0
                   MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Mosaic Tiles 13.0
                   Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Neon Glow 13.0
                   Note Paper 13.0
                   NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Ocean Ripple 13.0
                   Oil Paint 13.0
                   OpenEXR 13.0
                   Paint Daubs 13.0
                   Palette Knife 13.0
                   Patchwork 13.0
                   Paths to Illustrator 13.0
                   PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Photocopy 13.0
                   Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Pinch 13.0
                   Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Plaster 13.0
                   Plastic Wrap 13.0
                   PNG 13.0
                   Pointillize 13.0
                   Polar Coordinates 13.0
                   Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Poster Edges 13.0
                   Radial Blur 13.0
                   Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Read Watermark 4.0
                   Reticulation 13.0
                   Ripple 13.0
                   Rough Pastels 13.0
                   Save for Web 13.0
                   ScriptingSupport 13.0.1
                   Shear 13.0
                   Smart Blur 13.0
                   Smudge Stick 13.0
                   Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Spatter 13.0
                   Spherize 13.0
                   Sponge 13.0
                   Sprayed Strokes 13.0
                   Stained Glass 13.0
                   Stamp 13.0
                   Sumi-e 13.0
                   Targa 13.0
                   Texturizer 13.0
                   Tiles 13.0
                   Torn Edges 13.0
                   Twirl 13.0
                   Underpainting 13.0
                   Vanishing Point 13.0
                   Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Water Paper 13.0
                   Watercolor 13.0
                   Wave 13.0
                   WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   Wind 13.0
                   Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                   ZigZag 13.0

                 

                Optional and third party plug-ins: NONE

                 

                Plug-ins that failed to load: NONE
                Flash:
                   Mini Bridge
                   Kuler
                Installed TWAIN devices: NONE

                • 5. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                  Chris Cox Adobe Employee

                  >> In Elements all the Brushes are shown by name and are a breeze to locate and use,

                   

                  Just change the list view in Photoshop to show name, or name + thumbnail.  It sounds like you've been missing out on a lot of the options in Photoshop.

                  • 6. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                    LadyAmada Community Member

                    Hi Chris,

                     

                    Oh that is an awesome idea!  Would you mind showing me how to do that? I mean... "go to A, then to B, then to C", etc., etc.?  Thanks so much!  

                     

                    Yes, I realize that a lot people like to use Bridge and Camera Raw, but that's not my thing, thus no need to have a bunch of stuff in there that I will not ever use.

                     

                    Have a good one.

                     

                    • 7. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                      Chris Cox Adobe Employee

                      Look at the menu on the upper right of any of the brush (or other preset) pickers in Photoshop.  Then select how you'd like to view the list of presets.

                      • 8. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                        Noel Carboni Community Member

                        LadyAmada wrote:

                         

                        Video Card Number: 1
                        Video Card: Intel(R) HD Graphics Family
                        OpenCL Unavailable
                        Driver Version: 8.15.10.2476
                        Driver Date: 20110809000000.000000-000
                        Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10 umd32
                        Video Mode: 1366 x 768 x 4294967296 colors
                        Video Card Caption: Intel(R) HD Graphics Family
                        Video Card Memory: 1798 MB
                        Video Rect Texture Size: 8192

                         

                        I spotted what I think might be a problem...  Your display driver is almost 2 years old, and I suspect Intel must have released a newer one since then.  There has been a lot of development in the realm of graphics processors in the past few years.

                         

                        I suggest you visit the Intel web site, see if they have an updated display driver for your particular display hardware and operating system, and download and install it.  Display driver updates fix many problems.

                         

                        Good luck!

                         

                        -Noel

                        • 9. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                          LadyAmada Community Member

                          Chris Cox wrote:

                           

                          Look at the menu on the upper right of any of the brush (or other preset) pickers in Photoshop.  Then select how you'd like to view the list of presets.

                           

                          Thank you, Chris.  I'm really busy today so I'll proabably have a chance to check this out tomorrow.  I will report back on how it went.

                           

                           

                          • 10. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                            LadyAmada Community Member

                            Noel Carboni wrote:

                             

                            LadyAmada wrote:

                             

                            Video Card Number: 1
                            Video Card: Intel(R) HD Graphics Family
                            OpenCL Unavailable
                            Driver Version: 8.15.10.2476
                            Driver Date: 20110809000000.000000-000
                            Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10 umd32
                            Video Mode: 1366 x 768 x 4294967296 colors
                            Video Card Caption: Intel(R) HD Graphics Family
                            Video Card Memory: 1798 MB
                            Video Rect Texture Size: 8192

                             

                            I spotted what I think might be a problem...  Your display driver is almost 2 years old, and I suspect Intel must have released a newer one since then.  There has been a lot of development in the realm of graphics processors in the past few years.

                             

                            I suggest you visit the Intel web site, see if they have an updated display driver for your particular display hardware and operating system, and download and install it.  Display driver updates fix many problems.

                             

                            Good luck!

                             

                            -Noel

                             

                            Thanks for all the good info, Noel.  I will check the Intel website when I have a chance and I'll come back and post the results, if any. 

                             

                            • 11. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                              LadyAmada Community Member

                              Hi Chris,

                               

                              Today I was able to check on the info you gave me yesterday.  I thought it was going to be an easy process, but not so much.   

                              I wasn't able to take a SNIP of my editor, so had to take a couple of pics.

                               

                              First I clicked on the tiny "paper" icon on the upper right hand side and got this:

                              P5220005.JPG

                               

                              Then I clicked on the "gear" icon and I got this:

                              P5220001.JPG

                               

                              So, my questions now are:

                              1 - Which Menu is the correct one?

                              2 - How do I proceed from here?

                               

                              I much rather have clear cut info as to what to do next, so as not to waste your time... Thank you for your help.

                               

                              • 12. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                Chris Cox Adobe Employee

                                Not the new preset icon, the menu: and select the view that you'd like to use.

                                It's on "small thumbnail", try "small list".

                                • 13. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                  LadyAmada Community Member

                                  Chris Cox wrote:

                                   

                                  Not the new preset icon, the menu: and select the view that you'd like to use.

                                  It's on "small thumbnail", try "small list".

                                   

                                  Hi Chris,

                                   

                                  I'm sorry, I don't understand what you're saying.  I'm very new to Photoshop and I'm afraid I don't know the vernacular very well.  Are you saying you want me to open the menu on my second pic? and then choose "small list"?

                                   

                                  And what do I do after that? 

                                   

                                  Message was edited by: LadyAmada

                                  • 14. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                    LadyAmada Community Member

                                    Hi Noel,

                                     

                                    I'm having some problems at the Intel website.  They have this thing that checks your computer and then installs the Intel Driver Utility. But the thing just keeps on going and going.  I already downloaded the JRE (Java SE Runtime Environment) and I thought that would help but when I try the download again, it just hangs and it takes forever.  I know that's probably not part of what you do, but I just wanted to explain what was happenning.

                                     

                                    This is the link to the Intel Download Center https://downloadcenter.intel.com/default.aspx

                                     

                                    So I decided to check on the list of programs installed on my laptop and the Intel stuff is there, with a much newer date than the PS System info shows.   Here's a SNIP to show you what I'm talking about:

                                     

                                    Capture,4Adobe Forum,re Intel.JPG

                                     

                                    The HD Graphics Driver was installed on 5-2-12.  But there isn't anything in there about the Display Driver, unless that's just the name for the same thing? Or, is the Display Driver something different?

                                     

                                     

                                    Ok, I'm back again.  I was finally able to get the download scan utility thing to work and check my laptop.   After a while I got some type of a report. 

                                     

                                    This is a SNIP showing the Graphics info:

                                    Capture,4Adobe Forum,re Intel info on Graphic thing (52213).JPG

                                    So, I guess the PS info was correct after all, the Graphics Driver Version is not detected.  What does that mean?  And why is that important to Photoshop working, or not working right?

                                     

                                    Intel Support option did not provide a clear answer as to what I should do next.  

                                     

                                    Thanks for your help.

                                     

                                    Message was edited by: LadyAmada

                                    • 15. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                      LadyAmada Community Member

                                      Ok, so it looks like I'm stuck with no other assistance...

                                       

                                      Is there any one else in this forum who can help me out?

                                      • 16. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                        Noel Carboni Community Member

                                        Sorry, somehow I missed your prior response.

                                         

                                        The problem quite likely is a display driver issue. 

                                         

                                        Lacking the ability to download and install an updated display driver, try going into your Photoshop Performance prefrerence dialog, then pressing the [Advanced Settings] button and changing the Drawing Mode to Basic (if it isn't already).  Then OK out and close Photoshop, then restart it to test.

                                         

                                        Failing that, try unchecking the box that says "Use Graphics Processor", and again close Photoshop and restart to test.

                                         

                                        -Noel

                                        • 17. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                          the_wine_snob CommunityMVP

                                          LadyAmanda,

                                           

                                          Intel makes great chips, BUT have been horribly unresponsive in updating their video drivers. Such a shame, but that lack of driver support really only shows up with programs, like Photoshop, Premiere (Pro an Elements), After Effects, CAD, 3D programs and games - not the market that Intel is shooting for. General computer programs will likely never show issues, but the above programs WILL.

                                           

                                          Is your computer a laptop, or a desktop? If a desktop, my suggestion would be to install a current nVidia, or AMD/ATI video card, and turn OFF the embedded Intel video chip (usually via a setting in the BIOS from SETUP, though it can be via DIP switches, or jumpers ON the MoBo, MotherBoard). Most mid-range video cards from those two suppliers will allow constant and frequent driver updates, plus allow you to use the power of Photoshop.

                                           

                                          If you have a laptop, then you are at the mercy of Intel (though your laptop mfgr. might offer driver updates).

                                           

                                          Good luck,

                                           

                                          Hunt

                                          • 18. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                            LadyAmada Community Member

                                            Bill Hunt wrote:

                                             

                                            LadyAmanda,

                                             

                                            Intel makes great chips, BUT have been horribly unresponsive in updating their video drivers. Such a shame, but that lack of driver support really only shows up with programs, like Photoshop, Premiere (Pro an Elements), After Effects, CAD, 3D programs and games - not the market that Intel is shooting for. General computer programs will likely never show issues, but the above programs WILL.

                                             

                                            If you have a laptop, then you are at the mercy of Intel (though your laptop mfgr. might offer driver updates).

                                             

                                            Good luck,

                                             

                                            Hunt

                                             

                                            Hi Bill,

                                             

                                            Thanks for your reply, I was beginning to think that everyone had forgotten about me...

                                             

                                            Anyway, I got sort of disheartened thinking that it would be nearly impossible to shake the Intel tree, specially since I do have a laptop.  But your last words "(though your laptop mfgr. might offer driver updates)" got me to thinking that maybe I should check out the HP Support Assistant option on my laptop.  I found some info through that option that I couldn't find at the Intel website. 

                                             

                                            HP had a thing that checked my laptop for Drivers, etc., which I had to install and give the ok for it to check everything and then install the Driver/s.  So, this is what it installed in my computer, looks like a newer version than the one shown in the PS System info I posted a few posts ago at Noel's request:

                                             

                                            Capture,4Adobe Forum,Intel Driver Info (5-24-13).JPG

                                             

                                            Maybe this newer version will take care of the problems...?   I sure hope so.

                                             

                                            Thanks again for your kind answer.  Have a great weekend!

                                             

                                            • 19. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                              LadyAmada Community Member

                                              Noel Carboni wrote:

                                               

                                              Sorry, somehow I missed your prior response.

                                               

                                              The problem quite likely is a display driver issue. 

                                               

                                              Lacking the ability to download and install an updated display driver, try going into your Photoshop Performance prefrerence dialog, then pressing the [Advanced Settings] button and changing the Drawing Mode to Basic (if it isn't already).  Then OK out and close Photoshop, then restart it to test.

                                               

                                              Failing that, try unchecking the box that says "Use Graphics Processor", and again close Photoshop and restart to test.

                                               

                                              -Noel

                                               

                                              Hi Noel, that's ok, no problem, we sometimes get busy with stuff.

                                               

                                              I just added a reply to Bill Hunt where I show that HP installed a newer version of the Display Driver from Intel. 

                                              So, I took the liberty of going back to PS and copying the System Info here for you.  Would you mind checking it?  see if the new Driver shows up correctly? (There's so much stuff in there I wasn't sure where to look)

                                               

                                              Here goes:  

                                               

                                               

                                              Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
                                              Operating System: Windows 7 64-bit
                                              Version: 6.1 Service Pack 1
                                              System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
                                              Physical processor count: 2
                                              Processor speed: 1995 MHz
                                              Built-in memory: 4044 MB
                                              Free memory: 2252 MB
                                              Memory available to Photoshop: 3455 MB
                                              Memory used by Photoshop: 60 %
                                              Image tile size: 128K
                                              Image cache levels: 4
                                              OpenGL Drawing: Enabled.
                                              OpenGL Drawing Mode: Advanced
                                              OpenGL Allow Normal Mode: True.
                                              OpenGL Allow Advanced Mode: True.
                                              OpenGL Allow Old GPUs: Not Detected.
                                              Video Card Vendor: Intel
                                              Video Card Renderer: Intel(R) HD Graphics Family
                                              Display: 1
                                              Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366
                                              Video Card Number: 1
                                              Video Card: Intel(R) HD Graphics Family
                                              OpenCL Unavailable
                                              Driver Version: 8.15.10.2476
                                              Driver Date: 20110809000000.000000-000
                                              Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
                                              Video Mode: 1366 x 768 x 4294967296 colors
                                              Video Card Caption: Intel(R) HD Graphics Family
                                              Video Card Memory: 1798 MB
                                              Video Rect Texture Size: 8192
                                              Serial number: 91198900331060510602
                                              Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
                                              Temporary file path: C:\Users\Adama\AppData\Local\Temp\
                                              Photoshop scratch has async I/O enabled
                                              Scratch volume(s):
                                                Startup, 274.2G, 202.3G free
                                              Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
                                              Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
                                              Additional Plug-ins folder: not set

                                               

                                              Installed components:
                                                 A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
                                                 ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
                                                 adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
                                                 AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
                                                 AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
                                                 AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
                                                 AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
                                                 AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
                                                 AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
                                                 AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
                                                 adobe_caps.dll   Adobe CAPS   6,0,29,0  
                                                 AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
                                                 ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
                                                 aif_core.dll   AIF   3.0   62.490293
                                                 aif_ocl.dll   AIF   3.0   62.490293
                                                 aif_ogl.dll   AIF   3.0   62.490293
                                                 amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
                                                 ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
                                                 AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
                                                 AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
                                                 Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
                                                 BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
                                                 boost_date_time.dll   DVA Product   6.0.0  
                                                 boost_signals.dll   DVA Product   6.0.0  
                                                 boost_system.dll   DVA Product   6.0.0  
                                                 boost_threads.dll   DVA Product   6.0.0  
                                                 cg.dll   NVIDIA Cg Runtime   3.0.00007  
                                                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
                                                 CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
                                                 CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
                                                 data_flow.dll   AIF   3.0   62.490293
                                                 dvaaudiodevice.dll   DVA Product   6.0.0  
                                                 dvacore.dll   DVA Product   6.0.0  
                                                 dvamarshal.dll   DVA Product   6.0.0  
                                                 dvamediatypes.dll   DVA Product   6.0.0  
                                                 dvaplayer.dll   DVA Product   6.0.0  
                                                 dvatransport.dll   DVA Product   6.0.0  
                                                 dvaunittesting.dll   DVA Product   6.0.0  
                                                 dynamiclink.dll   DVA Product   6.0.0  
                                                 ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
                                                 FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
                                                 filter_graph.dll   AIF   3.0   62.490293
                                                 hydra_filters.dll   AIF   3.0   62.490293
                                                 icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                                                 icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                                                 image_compiler.dll   AIF   3.0   62.490293
                                                 image_flow.dll   AIF   3.0   62.490293
                                                 image_runtime.dll   AIF   3.0   62.490293
                                                 JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
                                                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                                                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
                                                 LogSession.dll   LogSession   2.1.2.1640  
                                                 mediacoreif.dll   DVA Product   6.0.0  
                                                 MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
                                                 msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                                                 msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                                                 msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                                                 msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                                                 msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                                                 msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                                                 msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                                                 msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                                                 pdfsettings.dll   Adobe PDFSettings   1.04  
                                                 Photoshop.dll   Adobe Photoshop CS6   CS6  
                                                 Plugin.dll   Adobe Photoshop CS6   CS6  
                                                 PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
                                                 PSArt.dll   Adobe Photoshop CS6   CS6  
                                                 PSViews.dll   Adobe Photoshop CS6   CS6  
                                                 SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
                                                 ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
                                                 tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
                                                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
                                                 TfFontMgr.dll   FontMgr   9.3.0.113  
                                                 TfKernel.dll   Kernel   9.3.0.113  
                                                 TFKGEOM.dll   Kernel Geom   9.3.0.113  
                                                 TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
                                                 updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
                                                 WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
                                                 wu3d.dll   U3D Writer   9.3.0.113  

                                               


                                              Required plug-ins:

                                               

                                                 Accented Edges 13.0
                                                 Adaptive Wide Angle 13.0
                                                 ADM 3.11x01
                                                 Angled Strokes 13.0
                                                 Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Bas Relief 13.0
                                                 BMP 13.0
                                                 Camera Raw 7.0
                                                 Chalk & Charcoal 13.0
                                                 Charcoal 13.0
                                                 Chrome 13.0
                                                 Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Color Halftone 13.0
                                                 Colored Pencil 13.0
                                                 CompuServe GIF 13.0
                                                 Conté Crayon 13.0
                                                 Craquelure 13.0
                                                 Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Crop and Straighten Photos Filter 13.0
                                                 Crosshatch 13.0
                                                 Crystallize 13.0
                                                 Cutout 13.0
                                                 Dark Strokes 13.0
                                                 De-Interlace 13.0
                                                 Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Diffuse Glow 13.0
                                                 Displace 13.0
                                                 Dry Brush 13.0
                                                 Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Embed Watermark 4.0
                                                 Extrude 13.0
                                                 FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Fibers 13.0
                                                 Film Grain 13.0
                                                 Filter Gallery 13.0
                                                 Fresco 13.0
                                                 Glass 13.0
                                                 Glowing Edges 13.0
                                                 Grain 13.0
                                                 Graphic Pen 13.0
                                                 Halftone Pattern 13.0
                                                 HDRMergeUI 13.0
                                                 IFF Format 13.0
                                                 Ink Outlines 13.0
                                                 JPEG 2000 13.0
                                                 Lens Blur 13.0
                                                 Lens Correction 13.0
                                                 Lens Flare 13.0
                                                 Liquify 13.0
                                                 Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Mezzotint 13.0
                                                 MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Mosaic Tiles 13.0
                                                 Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Neon Glow 13.0
                                                 Note Paper 13.0
                                                 NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Ocean Ripple 13.0
                                                 Oil Paint 13.0
                                                 OpenEXR 13.0
                                                 Paint Daubs 13.0
                                                 Palette Knife 13.0
                                                 Patchwork 13.0
                                                 Paths to Illustrator 13.0
                                                 PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Photocopy 13.0
                                                 Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Pinch 13.0
                                                 Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Plaster 13.0
                                                 Plastic Wrap 13.0
                                                 PNG 13.0
                                                 Pointillize 13.0
                                                 Polar Coordinates 13.0
                                                 Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Poster Edges 13.0
                                                 Radial Blur 13.0
                                                 Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Read Watermark 4.0
                                                 Reticulation 13.0
                                                 Ripple 13.0
                                                 Rough Pastels 13.0
                                                 Save for Web 13.0
                                                 ScriptingSupport 13.0.1
                                                 Shear 13.0
                                                 Smart Blur 13.0
                                                 Smudge Stick 13.0
                                                 Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Spatter 13.0
                                                 Spherize 13.0
                                                 Sponge 13.0
                                                 Sprayed Strokes 13.0
                                                 Stained Glass 13.0
                                                 Stamp 13.0
                                                 Sumi-e 13.0
                                                 Targa 13.0
                                                 Texturizer 13.0
                                                 Tiles 13.0
                                                 Torn Edges 13.0
                                                 Twirl 13.0
                                                 Underpainting 13.0
                                                 Vanishing Point 13.0
                                                 Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Water Paper 13.0
                                                 Watercolor 13.0
                                                 Wave 13.0
                                                 WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 Wind 13.0
                                                 Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                 ZigZag 13.0

                                               

                                              Optional and third party plug-ins: NONE

                                               

                                              Plug-ins that failed to load: NONE
                                              Flash:
                                                 Mini Bridge
                                                 Kuler
                                              Installed TWAIN devices: NONE

                                               

                                               

                                              Thanks so much for your help!  Hope you have a great weekend.

                                               

                                              • 20. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                Noel Carboni Community Member

                                                Is it still not working, or do you know yet?

                                                 

                                                It's not a particularly new driver...

                                                 

                                                >Driver Version: 8.15.10.2476

                                                >Driver Date: 20110809000000.000000-000

                                                 

                                                Note that it's from 2011.

                                                 

                                                I've had some bad experiences myself with the OpenGL software I've developed running on customers' Intel GPUs, so I don't know what to advise; it may be that this particular GPU hasn't had a driver update in 2 years, I don't know.

                                                 

                                                Did you try reconfiguring the Drawing Mode as I mentioned, or even turning off the GPU support?  If that changes the problem at least we'll know we're in the right ballpark.

                                                 

                                                -Noel

                                                • 21. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                  LadyAmada Community Member

                                                  Noel Carboni wrote:

                                                   

                                                  Is it still not working, or do you know yet?

                                                   

                                                  It's not a particularly new driver...

                                                   

                                                  >Driver Version: 8.15.10.2476

                                                  >Driver Date: 20110809000000.000000-000

                                                   

                                                  Note that it's from 2011.

                                                   

                                                   

                                                  Hi Noel,

                                                   

                                                  Thanks for the quick feedback. It's actually not freezing up anymore, so that's a good thing.   But, haven't been able to change the way the file looks, it still shows up as a white paper with the PSE icon in the center (as posted at the beginning of this thread.)

                                                   

                                                  I know, I did notice that too, but I checked and rechecked and it is a tad bit newer than the other one.  I think that may be as good as it's going to be, as far as HP is concerned, anyway.

                                                   

                                                   

                                                  Noel Carboni wrote:

                                                   

                                                  Did you try reconfiguring the Drawing Mode as I mentioned, or even turning off the GPU support?  If that changes the problem at least we'll know we're in the right ballpark.

                                                   

                                                  -Noel

                                                   

                                                   

                                                  I haven't had the chance to do the other stuff you mentioned.  I will try to get on that later today, or in the next couple of days.

                                                   

                                                  Thanks for your kind assistance!

                                                   

                                                  • 22. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                    LadyAmada Community Member

                                                    Chris Cox wrote:

                                                     

                                                    Not the new preset icon, the menu: and select the view that you'd like to use.

                                                    It's on "small thumbnail", try "small list".

                                                     

                                                    Hi again, Chris:

                                                     

                                                    I was feeling kind of bad at not being able to understand what you were saying, so I poked around PS today and was able to figure it out. 

                                                     

                                                    Here's a pic of what things look now:

                                                    P5250013.JPG

                                                     

                                                    Thank you so much for your patience and hanging in there with me.

                                                     

                                                    So now, if I could only figure out why I still can't save my work as a PNG file...  that option used to be there (which I used a lot) before I uninstalled/reinstalled CS6.

                                                     

                                                    Another pic to show you what it looks like:

                                                    P5250011.JPG

                                                     

                                                    Thanks for checking back and for your help, much appreciated.  Have a good weekend.

                                                     

                                                     

                                                    Message was edited by: LadyAmada

                                                    • 23. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                      Chris Cox Adobe Employee

                                                      Because your document is in CMYK and PNG does not support CMYK.

                                                      • 24. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                        conroy Community Member

                                                        Your doc is CMYK which is not supported by PNG.

                                                         

                                                        Edit: Chris beat me to it.

                                                        • 25. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                          LadyAmada Community Member

                                                          Oooh, thanks for the quick reply. 

                                                           

                                                          CMYK!??  And, pray tell, how do I change that? 

                                                          • 26. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                            LadyAmada Community Member

                                                            conroy wrote:

                                                             

                                                            Your doc is CMYK which is not supported by PNG.

                                                             

                                                            Edit: Chris beat me to it.

                                                             

                                                            Hi Conroy!

                                                             

                                                            LOL  Great minds think alike!  (BTW, love your upside down icon, very funny, made me laugh)

                                                            • 28. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                              LadyAmada Community Member

                                                              conroy wrote:

                                                               

                                                              Change it with Image > Mode > RGB.

                                                               

                                                              But, I have never changed my Mode to CMYK!  I went back to my editor and I checked and had to take another pic.

                                                               

                                                              See?

                                                              P5250015.JPG

                                                              • 29. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                                conroy Community Member

                                                                Never? Really? Here's one of your previous pics enhanced. That doc is/was CMYK.

                                                                 

                                                                P5250011.png

                                                                • 30. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                                  LadyAmada Community Member

                                                                  I can see that.  I also saw it when you and Chris mentioned it.  I have no idea how that was changed.  After you guys both mentioned it, I went back and checked and it was set to RGB, like my last pic shows.

                                                                  • 31. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                                    conroy Community Member

                                                                    When you initiated the document, the New dialog settings may have included CMYK.

                                                                     

                                                                    However, simply inspecting the Image > Mode submenu, without picking RGB, should not have magically switched the mode from CMYK to RGB.

                                                                     

                                                                    Anyway, now that your menu does have RGB ticked, does the doc tab now say RGB and is PNG now available as a save format?

                                                                    • 32. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                                      LadyAmada Community Member

                                                                      conroy wrote:

                                                                       

                                                                      Never? Really? Here's one of your previous pics enhanced. That doc is/was CMYK.

                                                                       

                                                                      P5250011.png

                                                                       

                                                                      Conroy:

                                                                       

                                                                      If you had read my initial problems/questions when I started this thread on May 17, you would have seen that I had just used PS for the first time after uninstalling/reinstalling it. 

                                                                       

                                                                      To reiterate:

                                                                      "Problem B - Today (May 17) I was trying to open some Vector files and couldn't find the option to make them into PNG files."

                                                                       

                                                                      Again, that was the very first time that I used my editor after reinstalling itThe CMYK thing was a total surprise to me, if I had known about it I would not have come here asking the Problem B question.

                                                                       

                                                                      The only thing I did different yesterday (May 25) was that I used the color picker "eyedrop" to pick the Color Red to write on the image for Chris Cox and a couple different colors for the brush and back to Red for the arrow.  Period.  As I have stated before in one of my answers to Chris Cox, I am new to PS and I'm not too familiar with the vernacular. 

                                                                      • 33. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                                        LadyAmada Community Member

                                                                        conroy wrote:

                                                                         

                                                                        When you initiated the document, the New dialog settings may have included CMYK.

                                                                         

                                                                        However, simply inspecting the Image > Mode submenu, without picking RGB, should not have magically switched the mode from CMYK to RGB.

                                                                         

                                                                        Anyway, now that your menu does have RGB ticked, does the doc tab now say RGB and is PNG now available as a save format?

                                                                         

                                                                        Conroy:

                                                                         

                                                                        Yes, the menu now has the RGB ticked and yes, the PNG option is now available.  Thanks.

                                                                        • 34. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                                          conroy Community Member

                                                                          LadyAmada wrote:

                                                                           

                                                                          If you had read my initial problems/questions when I started this thread on May 17 [...]

                                                                           

                                                                          There's no "if" about it. I did read the entire thread.

                                                                           

                                                                          8 days after your initial post, you posted a screenshot of a CMYK doc along with a complaint of being unable to save the doc to PNG. I replied to that.

                                                                          • 35. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                                            Noel Carboni Community Member

                                                                            LadyAmada, you implied you didn't cause the change to CMYK, while Conroy knows through experience that Photoshop isn't seen to just change RGB documents to CMYK on its own.  Therefore it's quite likely something you somehow did inadvertently.  We all fat-finger controls from time to time - it happens.

                                                                             

                                                                            Please understand that removing and reinstalling the application doesn't normally wipe out all remembered settings or knowledge of the states things were in before the uninstall and reinstall.  That information is kept, unless you specifically seek it out and destroy it, or force Photoshop itself to reset all its settings to defaults.

                                                                             

                                                                            If you'd like to try to discover why it happened, please describe exactly how you came to have that CMYK document open.  A number of us (especially conroy) are good at reconstructing possible scenarios that could have led to the result seen.  In fact, it's possible he's already figured it out, in post 31, given what I said about settings not being reset.

                                                                             

                                                                            -Noel

                                                                            • 36. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                                              LadyAmada Community Member

                                                                              Noel Carboni wrote:

                                                                               

                                                                              LadyAmada, you implied you didn't cause the change to CMYK, while Conroy knows through experience that Photoshop isn't seen to just change RGB documents to CMYK on its own.  Therefore it's quite likely something you somehow did inadvertently.  We all fat-finger controls from time to time - it happens.

                                                                               

                                                                               

                                                                              Hi Noel,

                                                                               

                                                                              Sorry it took me so long to reply, I had a house full of people visiting for a few days and this is the first chance I've had to get online.

                                                                               

                                                                              Like I said before, that was the first time I used PS after reinstalling it.  I don't know if I "fat-fingered" a key option or not, I just truly have no idea why it came out as CMYK, nor why I couldn't save my document as a PNG file.  I'm not used to people questioning my integrity... if I say I don't know, then I don't know.  If I had known about the CMYK vs PNG before I came here, I wouldn't have included that problem in my original query.

                                                                               

                                                                               

                                                                              If you'd like to try to discover why it happened, please describe exactly how you came to have that CMYK document open.  A number of us (especially conroy) are good at reconstructing possible scenarios that could have led to the result seen.  In fact, it's possible he's already figured it out, in post 31, given what I said about settings not being reset.

                                                                               

                                                                              -Noel

                                                                               

                                                                              As I stated somewhere before, the program is no longer freezing and like I mentioned to Conroy, I am able to see and save my doc as PNG files now. 

                                                                               

                                                                              My initial Problem A still exists though... my files still show up as a white piece of paper with the small PSE icon in the center, instead of the full, blue PSE icon. 

                                                                               

                                                                              Like thus:

                                                                              Capture 4Adobe Forum, #2.JPG

                                                                               

                                                                              If possible, I would appreciate some suggestion on how to get that fixed.  Thank you.

                                                                              • 37. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                                                Noel Carboni Community Member

                                                                                LadyAmada wrote:

                                                                                 

                                                                                My initial Problem A still exists though... my files still show up as a white piece of paper with the small PSE icon in the center, instead of the full, blue PSE icon. 

                                                                                 

                                                                                Like thus:

                                                                                Capture 4Adobe Forum, #2.JPG

                                                                                 

                                                                                If possible, I would appreciate some suggestion on how to get that fixed.  Thank you.

                                                                                 

                                                                                I'm afraid I can't help you with that; as for quite a long time all mine are thumbnails courtesy the codec pack I've bought, and I don't have Photoshop Elements installed.  Here's hoping someone else may be able to help with that...

                                                                                 

                                                                                -Noel

                                                                                • 38. Re: Re-installed CS6.  Any reason why it is freezing? + my Elements 7 not working right?
                                                                                  LadyAmada Community Member

                                                                                  Thank you, Noel, I know you really tried.  Have a good weekend.