8 Replies Latest reply on May 20, 2013 5:05 PM by patrickpayne

    Photoshop cs6 and Illustrator cs6 both crashing on start up.

    patrickpayne

      Hello all,

       

      I have recently started my venture with the Creative Cloud set. After purchasing it, I ran Photoshop first and it started up perfectly. After playng around with it, I decided to restart my computer as I hear you should do right after installing a big program. One I did that though, now everytime I try to open either Photoshop or Illistrator (64 bit or not) the logo comes up in the middle of my screen then stops responding and has to close (See image). I have tried updating my drivers, I have uninstalled and reinstalled Photoshop but that didn't help (hence why the logo on my quick bar on the bottom for Photosohp is missing) and I have tried deleting preferences (by opening and holding Ctrl + Shift + Alt) but none of these things helped.

       

      All I want to do is use my new programs

       

      Here is my computer information from the dxdiag:

       

      Name: NVIDIA GeForce GT 520

      Manufacturer: NVIDIA

      Chip Type: GoForce GT 520

      DAC Type: Integrated RAMDAC

       

      I am on Windows 7.

       

      Thanks.

       

      P.S. the 'insert photo' button isn't working, here's an imgur screen shot: http://i.imgur.com/ean6N2T.jpg