10 Replies Latest reply: May 28, 2013 2:58 AM by PECourtejoie RSS

    Conflict with Nikon D800 and CS6

    ArnalPhotography Community Member

      I have been having an issue with files from my D800 when opening them in Photoshop CS6. I should note that this issue has never been a problem with any other camera that I have owned and used with CS6 (D3200, D7000, D80, Kodak Pro SLR N, Hasselblad H3D).

       

      When attempting to open a number of files, ONLY from the D800, I seem to be limited to 10 or 11 files max. Once it loads that quantity I get an error message that it is out of resources. I had chalked it up to the tif files that I typically work with being 16-bit files at a little over 200MB each just being too large to open in any higher quantity.

       

      Last evening I shot a graduation party for a friend and had inadvertently set the camera to shoot "basic" (lowest possible quality) jpg's at a file size of about 3MB each (still 7830 X 4912px). When I tried to load them into photoshop to do some dust clean-up and a few minor tweaks I was surprised to find that it still would only open 10 files before giving me the same error message.

       

      Has anyone else had this issue? If so, I would appreciate hearing how you may have adjusted settings in either the camera or in CS6 to resolve this issue. Again, it has never been an issue with any other camera I have used, and the Hassy is 39MP so file size shouldn't be the problem. It seems to be something in conflict between photoshop and files from that specific camera. To further elaborate and head off the next question, yes, this seems to happen with other D800's as well as I have rented a couple of others while this one was at Nikon for warranty repair and those cameras had the same issue with CS6.

       

      Thanks in advance for any suggestions you may have.

        • 1. Re: Conflict with Nikon D800 and CS6
          R_Kelly Community Member

          I'm not on a machine right now that has cs6, but for what it's worth i tried 13 d800 16 bits/channel tiff files at 7360 x 4912

          and they all opened at once on a windows vista x64 machine using the 64 bit version of photoshop cs5 without any error messages.

           

          I guess we need more info like what operating system your using, version of photoshop cs6.

          How much ram does your system have?

           

          These are camera raw files you had saved to 16 bits/channel tiffs and do they have more than one layer?

          • 2. Re: Conflict with Nikon D800 and CS6
            Noel Carboni Community Member

            It might be good if you could do a Help - System Info, copy the info (it's long), and paste it here.  That would answer a lot of questions and potentially lead to some other suggestions.

             

            -Noel

            • 3. Re: Conflict with Nikon D800 and CS6
              ArnalPhotography Community Member

              Noel, here is the information for you. Hopefully it's helpful.

               

              Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x32
              Operating System: Windows 7 64-bit
              Version: 6.1 Service Pack 1
              System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
              Physical processor count: 2
              Logical processor count: 4
              Processor speed: 2494 MHz
              Built-in memory: 6092 MB
              Free memory: 1977 MB
              Memory available to Photoshop: 3255 MB
              Memory used by Photoshop: 71 %
              Image tile size: 128K
              Image cache levels: 4
              OpenGL Drawing: Enabled.
              OpenGL Drawing Mode: Advanced
              OpenGL Allow Normal Mode: True.
              OpenGL Allow Advanced Mode: True.
              OpenGL Allow Old GPUs: Not Detected.
              Video Card Vendor: Intel
              Video Card Renderer: Intel(R) HD Graphics Family
              Display: 1
              Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920
              Video Card Number: 1
              Video Card: Intel(R) HD Graphics Family
              OpenCL Unavailable
              Driver Version: 8.15.10.2476
              Driver Date: 20110809000000.000000-000
              Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
              Video Mode: 1920 x 1080 x 4294967296 colors
              Video Card Caption: Intel(R) HD Graphics Family
              Video Card Memory: 2822 MB
              Video Rect Texture Size: 8192
              Serial number: 91198181452695744567
              Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\
              Temporary file path: C:\Users\Arnalpix\AppData\Local\Temp\
              Photoshop scratch has async I/O enabled
              Scratch volume(s):
                C:\, 570.1G, 370.0G free
              Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\
              Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\
              Additional Plug-ins folder: not set

              Installed components:
                 A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
                 ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
                 adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
                 AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
                 AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
                 AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
                 AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
                 AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
                 AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
                 AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
                 adobe_caps.dll   Adobe CAPS   6,0,29,0  
                 AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
                 ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
                 aif_core.dll   AIF   3.0   62.490293
                 aif_ocl.dll   AIF   3.0   62.490293
                 aif_ogl.dll   AIF   3.0   62.490293
                 amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
                 ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
                 AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
                 AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
                 Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
                 BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
                 boost_date_time.dll   DVA Product   6.0.0  
                 boost_signals.dll   DVA Product   6.0.0  
                 boost_system.dll   DVA Product   6.0.0  
                 boost_threads.dll   DVA Product   6.0.0  
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                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
                 CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
                 CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
                 data_flow.dll   AIF   3.0   62.490293
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                 dvacore.dll   DVA Product   6.0.0  
                 dvamarshal.dll   DVA Product   6.0.0  
                 dvamediatypes.dll   DVA Product   6.0.0  
                 dvaplayer.dll   DVA Product   6.0.0  
                 dvatransport.dll   DVA Product   6.0.0  
                 dvaunittesting.dll   DVA Product   6.0.0  
                 dynamiclink.dll   DVA Product   6.0.0  
                 ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
                 FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
                 filter_graph.dll   AIF   3.0   62.490293
                 hydra_filters.dll   AIF   3.0   62.490293
                 icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                 icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                 image_compiler.dll   AIF   3.0   62.490293
                 image_flow.dll   AIF   3.0   62.490293
                 image_runtime.dll   AIF   3.0   62.490293
                 JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
                 libeay32.dll   The OpenSSL Toolkit   0.9.8g  
                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
                 LogSession.dll   LogSession   2.1.2.1640  
                 mediacoreif.dll   DVA Product   6.0.0  
                 MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
                 msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                 msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                 msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                 msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
                 msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                 msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                 msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
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                 msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                 msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                 pdfsettings.dll   Adobe PDFSettings   1.04  
                 Photoshop.dll   Adobe Photoshop CS6   CS6  
                 Plugin.dll   Adobe Photoshop CS6   CS6  
                 PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  
                 PSArt.dll   Adobe Photoshop CS6   CS6  
                 PSViews.dll   Adobe Photoshop CS6   CS6  
                 SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
                 ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
                 shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
                 ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
                 tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
                 TfFontMgr.dll   FontMgr   9.3.0.113  
                 TfKernel.dll   Kernel   9.3.0.113  
                 TFKGEOM.dll   Kernel Geom   9.3.0.113  
                 TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
                 updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
                 WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
                 wu3d.dll   U3D Writer   9.3.0.113  


              Required plug-ins:

                 Accented Edges 13.0
                 Adaptive Wide Angle 13.0
                 ADM 3.11x01
                 Angled Strokes 13.0
                 Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                 Bas Relief 13.0
                 BMP 13.0
                 Camera Raw 7.3
                 Chalk & Charcoal 13.0
                 Charcoal 13.0
                 Chrome 13.0
                 Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                 Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                 Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                 Color Halftone 13.0
                 Colored Pencil 13.0
                 CompuServe GIF 13.0
                 Conté Crayon 13.0
                 Craquelure 13.0
                 Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                 Crop and Straighten Photos Filter 13.0
                 Crosshatch 13.0
                 Crystallize 13.0
                 Cutout 13.0
                 Dark Strokes 13.0
                 De-Interlace 13.0
                 Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                 Diffuse Glow 13.0
                 Displace 13.0
                 Dry Brush 13.0
                 Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                 Embed Watermark 4.0
                 Extrude 13.0
                 FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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                 Film Grain 13.0
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                 Ink Outlines 13.0
                 JPEG 2000 13.0
                 Lens Blur 13.0
                 Lens Correction 13.0
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                 Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                 Mezzotint 13.0
                 MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                 Mosaic Tiles 13.0
                 Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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                 Note Paper 13.0
                 NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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                 Oil Paint 13.0
                 OpenEXR 13.0
                 Paint Daubs 13.0
                 Palette Knife 13.0
                 Patchwork 13.0
                 Paths to Illustrator 13.0
                 PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                 Photocopy 13.0
                 Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                 Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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              Optional and third party plug-ins:

                 Noise Ninja NO VERSION
              Plug-ins that failed to load: NONE
              Flash:
                 Mini Bridge
                 Kuler
              Installed TWAIN devices: NONE

              • 4. Re: Conflict with Nikon D800 and CS6
                ArnalPhotography Community Member

                Operating system is Windows 7, 64 bit. 6 GB of RAM These are generally tif files, converted from RAW in either Captrure NX2 or View NX. This shouldn't matter as the same conversion technique, on the same computer, is used with all of the other Nikon cameras and this issue doesn't present itself. And to your final question, they are single layer images when initially imported.

                 

                The most recent images, that prompted this discussion, are "basic jpg" files (8 bit) direct from the camera with no conversion or intermediate processing or adjustment prior to opening in CS6. These files are all between 2.7MB and 3.1MB each. THe file size of this entire folder (about 200 images) is about the same as two of my tif files. For some reason the magic load number seems to be around 10 - 12, regardless of file size.

                 

                Thanks in advance for whatever further input you may have.

                • 5. Re: Conflict with Nikon D800 and CS6
                  JJMack MVP

                  ArnalPhotography wrote:

                   

                  Noel, here is the information for you. Hopefully it's helpful.

                   

                  Serial number: 91198181452695744567
                  Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\
                  Temporary file path: C:\Users\Arnalpix\AppData\Local\Temp\
                  Photoshop scratch has async I/O enabled
                  Scratch volume(s):
                    C:\, 570.1G, 370.0G free
                  Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\
                  Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\
                  Additional Plug-ins folder: not set

                   

                  It looks like your running the 32 Bit version of Photoshop and are running out of resources.  Have you tried the 64 bit version of Photoshop?  The 64 bit version of Photoshop can utilize your machine resources better then the 32 bit Photoshop version.  It should be installed in "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\"

                  • 6. Re: Conflict with Nikon D800 and CS6
                    ArnalPhotography Community Member

                    I will try that suggestion. Since you seem to be a fair bit more computer savvy than I, how is it possible for the system to "run out of resources" when the tif files are roughly 200MB each (and it can load 10 of them) and the sum total of the folder holding these jpg's is 136MB yet it can still only load 10 - 12 images before giving the same error message. Also, the Hasselblad files are of similar size to the D800 files and they load without issue.

                     

                    From an admittedly near computer illiterate viewpoint, it appears to be a matter of something in the way the files are written from the D800 specifically and however the system on my computer is reacting to it, since file size is clearly not the issue. 

                    • 7. Re: Conflict with Nikon D800 and CS6
                      Noel Carboni Community Member

                      ArnalPhotography wrote:


                      >Camera Raw 7.3

                       

                      You might try updating Camera Raw to 7.4, the current release.  It may be that Adobe fixed a bug.

                       

                      -Noel

                      • 8. Re: Conflict with Nikon D800 and CS6
                        Curt Y Community Member

                        There are problems with View NX and metadata and other issuse.  Read this blog for details.  http://blog.dafyddowen.com/2013/01/06/d800-nikon-transfer-view-nx-warning/

                         

                        Problems corrected with View NX2

                        • 9. Re: Conflict with Nikon D800 and CS6
                          PECourtejoie ACP

                          Hello, how were the Hasselblad files opened? Though Camera Raw? Are you sure it was in the 32 bits version of Photoshop?

                          Don't get confused by the filesize of the jpgs, when they are opened in Photoshop, they are uncompressed, and much closer to the 200 MB tiffs. If you have many presets, they also eat memory... Add to the fact that you are using the 32 bits version of Photoshop, and you might eat all the available RAM, but then, once all this cache has been used, it should just switch to Photoshop's main memory file, its scratch disk.

                           

                          Therefore, I'm wondering if it is not another possible problem: it might be the graphic card that cannot withstand that many pixels to be displayed. (Note that your display driver is two years old, is there an update available?) Maybe is it more taxing for the video card to show 7830 x 4912 pixels rather than the 7212x5412 pixels from the Hasselblad

                          • 10. Re: Conflict with Nikon D800 and CS6
                            PECourtejoie ACP

                            Bump, any progress?