We will check your account. If you were a paying customer of Photoshop.com storage when we began the transition, then you would get a refund for the remaining part of the year and a free year of Revel Premium.
You can check if you are currently showing a premium account:
On the app, click on the gear, and then click on your adobeid (email) to see. In adoberevel.com, click on the gear icon and if it says SUBSCRIBE, then you are a free user. If it does not say it then you are a subscribed Revel Premium user.
I checked your account as you are eligbile for a free year of Revel Premium. It should of been applied to your account after your Photoshop.com account was migrated to Revel. It appears that your account was migreated but you may of had other file formats left in your Photoshop.com. Did you download your other files that were no .jpg files?
If you want to download your images to your computer from Photoshop.com, then please
do the following
1. Install the Adobe Air application http://get.adobe.com/air/
2. Click on this link to install the Adobe Media Down loader
Like Pattie mentioned check to see if your account shows the word "Subscribe" and let us know.
There are no longer any pictures in my Photoshop.com but still no "subscribe"
We do not remove your photos from Photoshop.com, we actually copy them to Revel if you did not opt out. They remain in Photoshop.com until the end of the migration on 6/18 so that you have the ability to archive them if you wish. At that time, Photoshop.com and all its content will be removed.
If you do not see the word subscribe, then you are already a Revel Premium user. The word subscribe only shows up if you are a free user.
Thanks, Pattie. I Archived my photos in Photoshop as some instruction told me to do. Anyway, I won’t lose them.
Thanks, Pattie. I “archived” all my Photos (they were copied back to Elements) so I didn’t lose anything.;
Great I am glad you got them archived and that you did not lose anything. Now, can you see your files in Revel yet?
Also since you don't see "subscribe" then you have premium.