12 Replies Latest reply: May 19, 2013 4:32 PM by A.T. Romano RSS

    Premiere 11 freezes computer when opening, graphics card error message.

    ahmicelfin Community Member

      Toshiba Satelite a665,Windows 7, core i3, 4gb ram. Intel HD Graphics 2.1.0 build 8.15.10.2119. I have edited videos successfully and recently with this program, upgraded from Premiere 10. Now I get an error message that the graphics card needs updating. Immediately following that message the program stops trying to load and the computer freezes.

      I have tried:

      -Updating graphics card at both the mfg and Intel website. Both say card is current.

      -Updating all Windows updates. They were current incl. latest service pack.

      -Selective startup

      -Start from .exe file

      -Clean boot

      -Uninstall/reinstall Premiere

       

      The program is functional in Safe mode.

      I am out of options.