"Up to date" says the Application Manager, but the software isn't installed.

[victoriavanpatten]

I purchased the Production suite a while back and decided to change to a subscription. Had it for the past three months but never bothered updating my software. I attempted to update my software today but it kept coming up with an error message in the application manager. I contacted an adobe representative and was told in order to update my software I'd have to uninstall and reinstall the entire production suite so that it's registerred as a subscription software and not to my old serial. I uninstalled all my adobe products and now when I go into the Application Manager it simply tells me "Up to date", so I can't even reinstall anything. Just to be clear, before I deleted these software, they all had notifications saying they needed to be updated. I am using the Mac OS. When I deleted the software I did indeed uninstall it, not just remove the icons. I emptied the trash to permanently remove the files.

Help?

[Mylenium]

Run the Creative Suite Cleaner Tool, then try again

Mylenium

[Jeff A Wright · Accepted solution]

Victoria please also see Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.