2 Replies Latest reply on May 20, 2013 5:10 AM by Steve Grisetti

    generic error


      i keep getting add media fail, the importer reported a generic error when i tryed inporting a song i paid for on itunes is there any way to fix this??

        • 1. Re: generic error
          vipul vaibhav Adobe Employee


          Are you on windows or mac ?

          Do you have quicktime installed on your system?

          • 2. Re: generic error
            Steve Grisetti Adobe Community Professional

            iTunes music includes digital rights management software that will keep you from  using it in a video project. (That's why most people buy music for use in videos from Amazon.com, which doesn't have this DRM software.)


            To get around this, you will need to burn your iTunes music to a CD and then rip it back to your computer. I also recommend converting the file to a WAV for best performance.