4 Replies Latest reply on May 20, 2013 2:22 AM by keyjonathan

    Photoshop CS6 64bit has stopped working

    keyjonathan Level 1

      Details as follows:

       

      Event Viewer:

       

      Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

      Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e

      Exception code: 0xc0000005

      Fault offset: 0x000000000003cb98

      Faulting process id: 0x19ec

      Faulting application start time: 0x01ce4d4dc079aa6d

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

      Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

      Report Id: fe64122d-b940-11e2-b5ef-c86000c5d65e

       

      Windows 7, 32GB, 64bit system

       

      I have already tried:

       

      Reseting PS preferences, reinstalling PS, updating all my drivers, renaming the plugin folder temporarily.

       

       

      Some other people with the same problems:

       

      http://forums.adobe.com/message/3165008

      http://forums.adobe.com/message/4561493

      http://feedback.photoshop.com/photoshop_family/topics/photoshop_cs6_64 _crashes_while_loading_ntdll_dll_error

      http://www.errordetails.com/575/ntdll-dll-error-when-opening-a-file-in -photoshop

       

      The weird thing is the other 64 bit Adobe stuff works fine, hopefully Adobe can fix whatever cause it

       

      Please help, thanks

       

      http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-5307951-327912/450-473/Capture.PNG

        • 1. Re: Photoshop CS6 64bit has stopped working
          Level 5

          keyjonathan wrote:

           

          …Faulting application name: Photoshop.exe, version: 13.0.0.0…

           

          You haven't applied any of the Photoshop updates.  No one should be running that old, obsolete buggy version of Photoshop.

           

           

          keyjonathan wrote:

           

          …Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

          Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

           

          I'm merely pointing this out so that those more conversant with Windows (one of which I am definitely not) can explain how that faulting module path can lead to the SYSTEM32 directory when the 64-bit Ps binary is running.  Being a Mac user myself, I have no insight into this, a similar occurrence of which I pointed out in another recent thread with the same flag without being able to explain it.

           

          Message was edited by: station_two

          • 2. Re: Photoshop CS6 64bit has stopped working
            Mylenium Most Valuable Participant

            NTdll crashes are eitehr file I/O or kernel driver crashes. Something is incompatible on your system. Check your device manager and make sure all your drivers are actually 64bit native and don't run in compatibility modes. Uninstall portentially incompatible devices like scanners or printers to test...

             

            Mylenium

            1 person found this helpful
            • 3. Re: Photoshop CS6 64bit has stopped working
              keyjonathan Level 1

              Faulting application name: Photoshop.exe, version: 13.1.2.0, time stamp: 0x50e86765

              Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e

              Exception code: 0xc0000005

              Fault offset: 0x000000000003cb98

              Faulting process id: 0xf44

              Faulting application start time: 0x01ce553b09791f20

              Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

              Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

              Report Id: 47cde300-c12e-11e2-93b3-c86000c5d65e

               

              Sorry, that event was from 2 weeks ago, I started a thread but no one replied. You can see above that I've updated and same problem.

              • 4. Re: Photoshop CS6 64bit has stopped working
                keyjonathan Level 1

                Thanks, this is helpful, I'll try uninstalling my scanner/printer/tablet drivers to see if that solves it.