Welcome to Adobe Community. I am sorry to hear that you are experiencing the issue.
You could try to re-create the preferences, it will delete your customizations in the workspace. But we will not completely delete the preferences folder so we can get it back.
In order to recreate the preferences, please do the following.
- Save your Project.
- Close Captivate
- Windows 7: C:\Users\[user name]\AppData (hidden folder)\Local\Adobe\Adobe Captivate 6 folder
- Rename the Captivate 6 folder to anything.
- Launch Captivate and test your project.
If that doesn't work either, right click on the Adobe Folder inside Program files and give your user account full rights.
If that still doesn't work login under another admin account and see if captivate is doing the same behavior.
Yes unfortunately I have already tried renaming the preference folder, and that did not change the behavior. I am running it from my own PC while logged in as an Administrator. The UAC is disabled, but just to be sure I did use the 'Run As Administrator' option, this is still resulting in the same error.
Admittedly grasping at straws here.
Does this happen with ANY recording? Have you tried recording different applications?
I ask, because sometimes we see that for whatever reason (phase of the moon, sunspots, etc.) Captivate sometimes has issues with a specific application and doesn't like sharing memory space.
So we sometimes find that we need to run Captivate on one PC, then establish a Remote Desktop connection to the PC where you want to run the application. Then record things by driving remotely.
So if you are able to close everything but Captivate and open perhaps Windows Notepad and successfully record, it's likely an issue with Captivate and the application. But if it also gags on Notepad, there has to be something specific to your installation or your system causing the issue.
Best of luck to you in solving it! Rick
We uninstalled Adobe Captivate 6 and reinstalled it and now it is working fine.