17 Replies Latest reply: May 23, 2013 12:42 AM by ged1965 RSS

    Photoshop CS6 locks up the computer while doing a few things.

    revxoilproducts

      I have been battling this issue since I installed CS6 on this machine. I have been able to reproduce this lock up consistantly using the Lighting Effects, and I can also get it to lock up while using the Lasso tool, and also setting guides, but those are less consistant. I have tried to switch the advanced graphics options around too. It is currently on normal though. I currently have the GeForce Drivers v. 320.14 installed, which at the time of this post is the most rtecent stable build. I have followed basically every post or suggestion I could find on the web to solve this issue, but nothing works as of yet. I have even gone so far as to try every GeForce driver from 295.73 to 320.14 with no luch at resolution. Some of the drivers let me get a little further with the lighting effects, but still eventually lock up the computer... Currently I have had to uninstall Photoshop and then re-install it just to get PDF export to work right, but even after updating to the newest version of PS, I still get these lockups.

       

      Please let me know what I am missing here.

       

      Here are the rest of my specs just in case.

       

      Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

      Operating System: Windows 7 64-bit

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 3600 MHz

      Built-in memory: 16338 MB

      Free memory: 13543 MB

      Memory available to Photoshop: 14709 MB

      Memory used by Photoshop: 70 %

      Image tile size: 128K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Basic

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: NVIDIA Corporation

      Video Card Renderer: GeForce GTX 560 Ti/PCIe/SSE2

      Display: 2

      Display Bounds:=  top: 0, left: 1920, bottom: 1080, right: 3840

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

      Video Card Number: 1

      Video Card: NVIDIA GeForce GTX 560 Ti 

      OpenCL Version:

      Driver Version: 9.18.13.2014

      Driver Date: 20130507000000.000000-000

      Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

      Video Mode: 1920 x 1080 x 4294967296 colors

      Video Card Caption: NVIDIA GeForce GTX 560 Ti 

      Video Card Memory: 2048 MB

      Video Rect Texture Size: 16384

      Serial number: 90970809965929129572

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

      Temporary file path: C:\Users\VIDEO\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        E:\, 558.9G, 503.6G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

      Additional Plug-ins folder: not set

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

         AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

         AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

         adobe_caps.dll   Adobe CAPS   6,0,29,0  

         AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

         aif_core.dll   AIF   3.0   62.490293

         aif_ocl.dll   AIF   3.0   62.490293

         aif_ogl.dll   AIF   3.0   62.490293

         amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

         ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

         Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

         BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

         boost_date_time.dll   DVA Product   6.0.0  

         boost_signals.dll   DVA Product   6.0.0  

         boost_system.dll   DVA Product   6.0.0  

         boost_threads.dll   DVA Product   6.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

         CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

         data_flow.dll   AIF   3.0   62.490293

         dvaaudiodevice.dll   DVA Product   6.0.0  

         dvacore.dll   DVA Product   6.0.0  

         dvamarshal.dll   DVA Product   6.0.0  

         dvamediatypes.dll   DVA Product   6.0.0  

         dvaplayer.dll   DVA Product   6.0.0  

         dvatransport.dll   DVA Product   6.0.0  

         dvaunittesting.dll   DVA Product   6.0.0  

         dynamiclink.dll   DVA Product   6.0.0  

         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

         filter_graph.dll   AIF   3.0   62.490293

         hydra_filters.dll   AIF   3.0   62.490293

         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         image_compiler.dll   AIF   3.0   62.490293

         image_flow.dll   AIF   3.0   62.490293

         image_runtime.dll   AIF   3.0   62.490293

         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

         LogSession.dll   LogSession   2.1.2.1640  

         mediacoreif.dll   DVA Product   6.0.0  

         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CS6   CS6  

         Plugin.dll   Adobe Photoshop CS6   CS6  

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

         PSArt.dll   Adobe Photoshop CS6   CS6  

         PSViews.dll   Adobe Photoshop CS6   CS6  

         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

         wu3d.dll   U3D Writer   9.3.0.113  

       

       

      Required plug-ins:

       

         3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Accented Edges 13.0

         Adaptive Wide Angle 13.0

         ADM 3.11x01

         Angled Strokes 13.0

         Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Bas Relief 13.0

         BMP 13.0

         Camera Raw 7.4

         Chalk & Charcoal 13.0

         Charcoal 13.0

         Chrome 13.0

         Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Color Halftone 13.0

         Colored Pencil 13.0

         CompuServe GIF 13.0

         Conté Crayon 13.0

         Craquelure 13.0

         Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Crop and Straighten Photos Filter 13.0

         Crosshatch 13.0

         Crystallize 13.0

         Cutout 13.0

         Dark Strokes 13.0

         De-Interlace 13.0

         Dicom 13.0

         Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Diffuse Glow 13.0

         Displace 13.0

         Dry Brush 13.0

         Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Embed Watermark 4.0

         Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Extrude 13.0

         FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Fibers 13.0

         Film Grain 13.0

         Filter Gallery 13.0

         Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Fresco 13.0

         Glass 13.0

         Glowing Edges 13.0

         Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Grain 13.0

         Graphic Pen 13.0

         Halftone Pattern 13.0

         HDRMergeUI 13.0

         IFF Format 13.0

         Ink Outlines 13.0

         JPEG 2000 13.0

         Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Lens Blur 13.0

         Lens Correction 13.0

         Lens Flare 13.0

         Liquify 13.0

         Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mezzotint 13.0

         Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mosaic Tiles 13.0

         Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Neon Glow 13.0

         Note Paper 13.0

         NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Ocean Ripple 13.0

         Oil Paint 13.0

         OpenEXR 13.0

         Paint Daubs 13.0

         Palette Knife 13.0

         Patchwork 13.0

         Paths to Illustrator 13.0

         PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Photocopy 13.0

         Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Pinch 13.0

         Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Plaster 13.0

         Plastic Wrap 13.0

         PNG 13.0

         Pointillize 13.0

         Polar Coordinates 13.0

         Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Poster Edges 13.0

         Radial Blur 13.0

         Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Read Watermark 4.0

         Reticulation 13.0

         Ripple 13.0

         Rough Pastels 13.0

         Save for Web 13.0

         ScriptingSupport 13.0

         Shear 13.0

         Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Smart Blur 13.0

         Smudge Stick 13.0

         Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Spatter 13.0

         Spherize 13.0

         Sponge 13.0

         Sprayed Strokes 13.0

         Stained Glass 13.0

         Stamp 13.0

         Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Sumi-e 13.0

         Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Targa 13.0

         Texturizer 13.0

         Tiles 13.0

         Torn Edges 13.0

         Twirl 13.0

         U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Underpainting 13.0

         Vanishing Point 13.0

         Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Water Paper 13.0

         Watercolor 13.0

         Wave 13.0

         Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Wind 13.0

         Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         ZigZag 13.0

       

      Optional and third party plug-ins: NONE

       

      Plug-ins that failed to load: NONE

      Flash:

         Mini Bridge

         Kuler

      Installed TWAIN devices: NONE

        • 1. Re: Photoshop CS6 locks up the computer while doing a few things.
          Curt Y Community Member

          First thing click on Help/update and get latest version.  You are on 13.0 and should be 13.0.1. I belive.

          • 2. Re: Photoshop CS6 locks up the computer while doing a few things.
            revxoilproducts Community Member

            I am updating again right now, but durring my tests, the update made no difference.

            • 3. Re: Photoshop CS6 locks up the computer while doing a few things.
              revxoilproducts Community Member

              The crash is still happening consistantly, even after updating to the latest and greatest of what Adobe has to offer:

               

              Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

              Operating System: Windows 7 64-bit

              Version: 6.1 Service Pack 1

              System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

              Physical processor count: 4

              Logical processor count: 8

              Processor speed: 3600 MHz

              Built-in memory: 16338 MB

              Free memory: 13817 MB

              Memory available to Photoshop: 14678 MB

              Memory used by Photoshop: 70 %

              Image tile size: 1024K

              Image cache levels: 3

              OpenGL Drawing: Enabled.

              OpenGL Drawing Mode: Basic

              OpenGL Allow Normal Mode: True.

              OpenGL Allow Advanced Mode: True.

              OpenGL Allow Old GPUs: Not Detected.

              OpenCL Version: 1.1 CUDA 4.2.1

              OpenGL Version: 3.0

              Video Rect Texture Size: 16384

              OpenGL Memory: 2047 MB

              Video Card Vendor: NVIDIA Corporation

              Video Card Renderer: GeForce GTX 560 Ti/PCIe/SSE2

              Display: 2

              Display Bounds: top=0, left=1920, bottom=1080, right=3840

              Display: 1

              Display Bounds: top=0, left=0, bottom=1080, right=1920

              Video Card Number: 1

              Video Card: NVIDIA GeForce GTX 560 Ti 

              Driver Version: 9.18.13.2014

              Driver Date: 20130507000000.000000-000

              Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

              Video Mode: 1920 x 1080 x 4294967296 colors

              Video Card Caption: NVIDIA GeForce GTX 560 Ti 

              Video Card Memory: 2048 MB

              Serial number: 90970809965929129572

              Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

              Temporary file path: C:\Users\VIDEO\AppData\Local\Temp\

              Photoshop scratch has async I/O enabled

              Scratch volume(s):

                E:\, 558.9G, 501.5G free

              Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

              Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

              Additional Plug-ins folder: not set

               

              Installed components:

                 ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

                 adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                 AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                 AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869

                 AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                 AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  

                 AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                 AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                 AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                 adobe_caps.dll   Adobe CAPS   6,0,29,0  

                 AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

                 ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                 aif_core.dll   AIF   3.0   62.490293

                 aif_ocl.dll   AIF   3.0   62.490293

                 aif_ogl.dll   AIF   3.0   62.490293

                 amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                 ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

                 AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                 AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                 Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

                 BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

                 boost_date_time.dll   DVA Product   6.0.0  

                 boost_signals.dll   DVA Product   6.0.0  

                 boost_system.dll   DVA Product   6.0.0  

                 boost_threads.dll   DVA Product   6.0.0  

                 cg.dll   NVIDIA Cg Runtime   3.0.00007  

                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                 CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577

                 CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

                 data_flow.dll   AIF   3.0   62.490293

                 dvaaudiodevice.dll   DVA Product   6.0.0  

                 dvacore.dll   DVA Product   6.0.0  

                 dvamarshal.dll   DVA Product   6.0.0  

                 dvamediatypes.dll   DVA Product   6.0.0  

                 dvaplayer.dll   DVA Product   6.0.0  

                 dvatransport.dll   DVA Product   6.0.0  

                 dvaunittesting.dll   DVA Product   6.0.0  

                 dynamiclink.dll   DVA Product   6.0.0  

                 ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                 FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                 filter_graph.dll   AIF   3.0   62.490293

                 hydra_filters.dll   AIF   3.0   62.490293

                 icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                 icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                 image_compiler.dll   AIF   3.0   62.490293

                 image_flow.dll   AIF   3.0   62.490293

                 image_runtime.dll   AIF   3.0   62.490293

                 JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                 LogSession.dll   LogSession   2.1.2.1681  

                 mediacoreif.dll   DVA Product   6.0.0  

                 MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                 msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                 msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                 msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                 msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                 msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                 msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 pdfsettings.dll   Adobe PDFSettings   1.04  

                 Photoshop.dll   Adobe Photoshop CS6   CS6  

                 Plugin.dll   Adobe Photoshop CS6   CS6  

                 PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                 PSArt.dll   Adobe Photoshop CS6   CS6  

                 PSViews.dll   Adobe Photoshop CS6   CS6  

                 SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                 ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                 svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                 tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                 updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                 WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

               

               

              Required plug-ins:

               

                 3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Accented Edges 13.0

                 Adaptive Wide Angle 13.0

                 Angled Strokes 13.0

                 Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Bas Relief 13.0

                 BMP 13.0

                 Camera Raw 7.4

                 Chalk & Charcoal 13.0

                 Charcoal 13.0

                 Chrome 13.0

                 Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Color Halftone 13.0

                 Colored Pencil 13.0

                 CompuServe GIF 13.0

                 Conté Crayon 13.0

                 Craquelure 13.0

                 Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Crop and Straighten Photos Filter 13.0

                 Crosshatch 13.0

                 Crystallize 13.0

                 Cutout 13.0

                 Dark Strokes 13.0

                 De-Interlace 13.0

                 Dicom 13.0

                 Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Diffuse Glow 13.0

                 Displace 13.0

                 Dry Brush 13.0

                 Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Embed Watermark 4.0

                 Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Extrude 13.0

                 FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Fibers 13.0

                 Film Grain 13.0

                 Filter Gallery 13.0

                 Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Fresco 13.0

                 Glass 13.0

                 Glowing Edges 13.0

                 Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Grain 13.0

                 Graphic Pen 13.0

                 Halftone Pattern 13.0

                 HDRMergeUI 13.0

                 IFF Format 13.0

                 Ink Outlines 13.0

                 JPEG 2000 13.0

                 Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Lens Blur 13.0

                 Lens Correction 13.0

                 Lens Flare 13.0

                 Liquify 13.0

                 Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Mezzotint 13.0

                 Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Mosaic Tiles 13.0

                 Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Neon Glow 13.0

                 Note Paper 13.0

                 NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Ocean Ripple 13.0

                 Oil Paint 13.0

                 OpenEXR 13.0

                 Paint Daubs 13.0

                 Palette Knife 13.0

                 Patchwork 13.0

                 Paths to Illustrator 13.0

                 PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Photocopy 13.0

                 Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Pinch 13.0

                 Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Plaster 13.0

                 Plastic Wrap 13.0

                 PNG 13.0

                 Pointillize 13.0

                 Polar Coordinates 13.0

                 Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Poster Edges 13.0

                 Radial Blur 13.0

                 Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Read Watermark 4.0

                 Reticulation 13.0

                 Ripple 13.0

                 Rough Pastels 13.0

                 Save for Web 13.0

                 ScriptingSupport 13.1.2

                 Shear 13.0

                 Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Smart Blur 13.0

                 Smudge Stick 13.0

                 Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Spatter 13.0

                 Spherize 13.0

                 Sponge 13.0

                 Sprayed Strokes 13.0

                 Stained Glass 13.0

                 Stamp 13.0

                 Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Sumi-e 13.0

                 Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Targa 13.0

                 Texturizer 13.0

                 Tiles 13.0

                 Torn Edges 13.0

                 Twirl 13.0

                 Underpainting 13.0

                 Vanishing Point 13.0

                 Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Water Paper 13.0

                 Watercolor 13.0

                 Wave 13.0

                 Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Wind 13.0

                 Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 ZigZag 13.0

               

              Optional and third party plug-ins: NONE

               

              Plug-ins that failed to load: NONE

              Flash:

                 Mini Bridge

                 Kuler

              Installed TWAIN devices: NONE

              • 4. Re: Photoshop CS6 locks up the computer while doing a few things.
                Chris Cox Adobe Employee

                If the whole machine is locking up: you have hardware problems, OS bugs, or low level driver bugs.

                The most common causes are bad RAM, bad video cards, bad motherboards, bad power supplies, and bad CPUs.

                • 5. Re: Photoshop CS6 locks up the computer while doing a few things.
                  revxoilproducts Community Member

                  I have yet for any other application to make this computer crash though. Photoshop has been one of the only constant variables. I will be checking the RAM, CPU and Mainboard today just to make sure though.

                  • 6. Re: Photoshop CS6 locks up the computer while doing a few things.
                    PECourtejoie ACP

                    Revxhoil, It's not because Photoshop triggers the symptom that it is its cause. I remember that Asus had to make a revision of one of its motherboards because Photoshop revealed a fault in their memory traces.

                    Chris has read more bug reports than I've posted messages here, you can trust his jugement.

                    • 7. Re: Photoshop CS6 locks up the computer while doing a few things.
                      Community Member

                      PECourtejoie wrote:

                       

                      …Chris has read more bug reports than I've posted messages here, you can trust his jugement.

                       

                      Not only that, but Chris Cox has been writing Photoshop code for some two decades.

                       

                      The worst attitude any user who is experiencig a problem can have is pretending to argue with him instead of following his advice so the problem can be found and solved.

                       

                      The fallacy in the OP's logic is his assigning the blame for his problem to the application instead of the factor that triggers the problem in that particular application.

                      • 8. Re: Photoshop CS6 locks up the computer while doing a few things.
                        Chris Cox Adobe Employee

                        Not quite two decades, only 16.5 years.

                         

                        Remember that Photoshop is highly optimized code, and moves around a lot of memory (because images are big) -- that tends to stress the memory system more than most other applications (though After Effects and Premiere come close).    Several manufacturers even use Photoshop as a stress test for their system designs - because it exposes marginal hardware (RAM, CPU, motherboard designs, etc.).

                         

                        And yes, we've seen this before - which is why I listed the most common causes.

                        • 9. Re: Photoshop CS6 locks up the computer while doing a few things.
                          SunixxLoco

                          For me, it's definitely associated with switching to the brush tool, or eraser tool (in brush mode). Don't have the hanging issue with other tools in Photoshop CS6. I have seen other posts related to hanging with the brush tool. Any fix on the horizon?

                          • 10. Re: Photoshop CS6 locks up the computer while doing a few things.
                            Chris Cox Adobe Employee

                            Applications cannot cause the system to shut down, hang, or reboot -- only OS bugs, low level driver bugs, and hardware faults can cause that.

                             

                            No, Photoshop cannot fix your bad hardware.

                            • 11. Re: Photoshop CS6 locks up the computer while doing a few things.
                              Curt Y Community Member

                              This is most likely video card/driver issue.  If you use huge brushes any card will bog down.

                              • 12. Re: Photoshop CS6 locks up the computer while doing a few things.
                                SunixxLoco Community Member

                                I did not have this problem in CS5 (or CS4). The hardware is bad with PS CS6 but okay with CS5? I admitedly don't have your knowledge-- are you saying that the hardware is being taxed differently in CS6 and the hardware is not up to the challenge? Is that correct? Just trying to understand...

                                • 13. Re: Photoshop CS6 locks up the computer while doing a few things.
                                  SunixxLoco Community Member

                                  All I have to do is switch to the brush tool (or a tool where a brush is an option), before any changes in brush size.

                                  • 14. Re: Photoshop CS6 locks up the computer while doing a few things.
                                    Chris Cox Adobe Employee

                                    Yes, the hardware could be taxed differently - especially if the culprit is your video card.

                                    • 16. Re: Photoshop CS6 locks up the computer while doing a few things.
                                      Community Member

                                      Chris Cox wrote:

                                       

                                      Not quite two decades, only 16.5 years…

                                       

                                      Correction noted.  It's hard to believe that you've contributed so much in less than 20 years. 

                                       

                                      To be more accurate, from now on I'll try to remember to use "since the last millennium" instead. 

                                      • 17. Re: Photoshop CS6 locks up the computer while doing a few things.
                                        ged1965 Community Member

                                        Hi revxoilproducts

                                         

                                        Just a thought, but have you tried taking out the Graphics Card and using the onboard Graphics Card to see if the problem still exist, at least that way you could rule out the Graphics Card, also try taking out the Memory modules and reseating them one at a time and testing Photosop again.