Which Adobe product are you trying to download?
Adobe Photoshop or Adobe Premiere Pro or Adobe Premiere Elements?
Are you running 64 bit hardware and operating system?
What's the exact error message?
Adobe Photoshop Elements 11 & Adobe Premiere Elements 11
I would have to run it again to see the exact message.
how do i know how many bits i am running
i ran it again and this is what it said:
in a pop up dialogue box the top of it says: adobe photoshop elements 11
then on the the inside:
a yellow triangle with an exclamation point inside
and next to it: the installation process has encountered an error while
installing Shared Technologies. Please restart your system and try again.
when i click ok... i get to a pop up which was installing but now the
rolling back the installation of adobe photoshop elements 11..
when it completed i got a pop up box that said: the wizard was intereupted
below mentioned application has failed to install:
click button for troubleshooting
when i click the button it brings me to the troubleshooting page.
i am not savvy enough with computers to understand the errors and how to
I am having this exact same problem with Installing both PSE11 and PE11 on my Windows 8 computer. Please help?
Malki and D Ashby please see Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html for information on how to resolve your current difficulties.
Thanks..ill try but I am not fluent with all this techno stuff. Im used to
downloading and installing...also there are no troubleshooting tips using
Will the tips still work?
Malki and D Ashby,
One step that usually helps is to navigate to the shared technologies folder ElementsST1Installer (ST1 means Shared technologies 1) in the installation disc.
If you have downloaded the software, you will find this in the extracted installation folder.
Run the set up file in the Shared Technologies folder first and then reinstall the software.
Hope this helps.
Thanks very much for that. It seems to have worked.