2 Replies Latest reply: May 21, 2013 5:44 PM by dem1pohl RSS

    How do I recover from  Adobe Reader XI APPCRASH

    dem1pohl

      I downloaded Adobe Reader XI. When I try to open a PDF file  it opens briefly and then Windws error message appear " Adobe Reader has stopped working........"  I can no longer open any PDF files. Tried repairing through Windows, Adobe, reloaded Adobe Reader XI, nothing works

       

       

      Problem signature:

        Problem Event Name:                        APPCRASH

        Application Name:                             AcroRd32.exe

        Application Version:                           11.0.3.37

        Application Timestamp:                     518e18e3

        Fault Module Name:                          AcroRd32.exe

        Fault Module Version:                        11.0.3.37

        Fault Module Timestamp:                  518e18e3

        Exception Code:                                  40000015

        Exception Offset:                                000c6ab0

        OS Version:                                          6.1.7601.2.1.0.768.3

        Locale ID:                                             1033

        Additional Information 1:                  c37e

        Additional Information 2:                  c37eace044c7ca1363ee7c4cfb11aae7

        Additional Information 3:                  85bb

        Additional Information 4:                  85bbf00149e67a2c3f6c3b46162b41ad