1 Reply Latest reply on May 21, 2013 8:18 PM by John T Smith

    Reports of Premiere CS6 crashing

    JSRACS

      Hi All,

       

      Over the course of last year and start of this year we have had reports of this application crashing on random users. It will happen for some users on a machine, but not all. It affects a variety of machinesm

       

      The message they are getting on screen reads "Adobe Media Core has crashed". Sorry I cannot provide any other info on this one as it is an intermittent issue. Is it a known issue and is there a fix for it?

       

      All machines have the latest adobe updates.

      We are currently running Windows 7 x64 and have the latest updates.

       

      Thank you in advance,

       

      JSRACS