1 2 Previous Next 61 Replies Latest reply: May 25, 2013 5:10 PM by A.T. Romano RSS

    Trouble uploading videos to YouTube

    Romulox206 Community Member

      Hi, I'm working with Adobe Premiere Elements 11. I keep clicking "Publish+Share" to upload my video to YouTube, but every time I try it either gives me an error message (saying something along the lines of the file couldn't be read, can't remember the message specifically), or it only uploads like the first 10-20 seconds of the video (not the whole video). I want to upload the entire video, which is a little over 3 minutes long. I've searched all over these forums and Google, but I can't find the solution to this problem. I also tried re-starting the program, but no luck.

       

      I've managed to upload entire videos before, it's only lately that I've been encountering this problem. Can someone please help me? Thanks!

        • 1. Re: Trouble uploading videos to YouTube
          Romulox206 Community Member

          Now it's telling me "Online services has encountered an error". Someone please help me as soon as possible!

          • 2. Re: Trouble uploading videos to YouTube
            A.T. Romano Community Member

            Romulox206

             

            If you are in a time crunch, then best export your Timeline content to an appropriate .mp4 file and upload that file to YouTube at the YouTube web site. It would be a good troubleshooting start to pin point the cause of the problem.

             

            As for remedying your present situation,

             

            1. Let us know the exact error message that you are getting.

             

            2. What is on that 3 minute Timeline (what is your project preset and what are the properties of your source media)?. See Edit Menu/Project Settings if you do not recall what you or the program set for project preset. What Publish+Share/Online/YouTube preset are you selecting? Are you having any Internet problems? Have you checked out Edit Menu/Preferences/Web Sharing?

             

            You say this all worked for you previously. How long ago was that? Any changes in your computer environment that set in about the time of the problem onset? Is your computer optimized?

             

            Let us start here and see where your answers lead us.

             

            Thanks.

             

            ATR

            • 3. Re: Trouble uploading videos to YouTube
              Romulox206 Community Member

              How do I export my content to an .mp4 file? The video clips I used are .MTS files.

               

              Right now I'm trying one more time to upload. It usually starts the "Rendering Media" process (which takes it a long time), and then at 20% or so it just speeds up and renders to 100% within a matter of seconds. Then when I click the link, it's only uploaded like 20 seconds of the video.

               

              If it does that again, I'm going to look up the properties of my source media. Hopefully you guys can help me figure out this problem. Thank you so much.

              • 4. Re: Trouble uploading videos to YouTube
                A.T. Romano Community Member

                Romulox206

                 

                It just may be a YouTube problem at the other end that you will need to wait out. But, as for .mp4 export, please give a look at

                Premiere Elements 11

                Publish+Share

                Computer

                AVCHD

                with preset of either

                a. YouTube Widescreen HD

                or

                b. YouTube Widescreen SD

                depending on the properties of your source media.

                 

                We will be watching for your results. Probably in the light of day since it is after midnight where I am.

                 

                ATR

                • 5. Re: Trouble uploading videos to YouTube
                  Romulox206 Community Member

                  It looks like it's finally uploading now. I restarted Premiere Elements a bunch of times, keeping my fingers crossed. Thanks again for all the help, I'll update you when it's over.

                  • 6. Re: Trouble uploading videos to YouTube
                    A.T. Romano Community Member

                    Romulox206

                     

                    Sounding good.

                     

                    We will be watching for your results. I will be signing off in a few moments.

                     

                    Thanks for the follow up.

                     

                    ATR

                    • 7. Re: Trouble uploading videos to YouTube
                      Romulox206 Community Member

                      Video uploaded successfully. Still, I haven't figured out how to resolve this problem besides restarting Premiere Elements a bunch of times. I'll bookmark this thread and try to follow your suggestions if it happens again. Thank you.

                      • 8. Re: Trouble uploading videos to YouTube
                        A.T. Romano Community Member

                        Romulox206

                         

                        Thanks for the good news.

                         

                        If you have not already, please check out your computer resources and the need for any maintenance with regard to Premiere Elements preview files and conformed video and audio files pile ups on the computer hard drive. But then again the problem could have been generated on the YouTube side or Premiere Elements project side.

                         

                        The follow up was much appreciated. Continued success.

                         

                        ATR

                        • 9. Re: Trouble uploading videos to YouTube
                          Romulox206 Community Member

                          So I'm trying to upload a second draft of the video, and the error it gives me on YouTube says: "Failed (unable to convert video file)". This is the same error it was giving me earlier. I restarted Premiere a couple of times and it's still doing it. Other times it will start uploading and only render like the first 10-20 seconds of the video. It took me dozens of tries yesterday before it finally uploaded the entire video without any problems.

                          • 10. Re: Trouble uploading videos to YouTube
                            Romulox206 Community Member

                            I tried the other method you suggested, that is to export to .mp4, and it gave me the following error: "Error compiling movie. Unknown error."

                            • 11. Re: Trouble uploading videos to YouTube
                              the_wine_snob CommunityMVP

                              For "Error Compiling Movie... " see this article, as it might help: http://forums.adobe.com/message/4172254#4172254

                               

                              Good luck,

                               

                              Hunt

                              • 12. Re: Trouble uploading videos to YouTube
                                A.T. Romano Community Member

                                Romulox206

                                 

                                Now, while the problem exists in your Premiere Elements in your computer environment, it would be a good time to try exporting your Timeline to file and then exporting file to YouTube at the YouTube web site to see if you run into problems going that route.

                                 

                                Whether from within Premiere Elements to YouTube or with the upload of the export of the Timeline going to YouTube at the YouTube web site, the content is being converted to flash video. So, testing both routes to the end result would give us valuable troubleshooting information.

                                 

                                Thanks for the follow up. We will continue to try to pin point the core of the issue.

                                 

                                ATR

                                • 13. Re: Trouble uploading videos to YouTube
                                  Romulox206 Community Member

                                  How do I export my Timeline to file?

                                  • 14. Re: Trouble uploading videos to YouTube
                                    A.T. Romano Community Member

                                    Romulox206

                                     

                                    I just saw you latest post after I just posted #12.

                                     

                                    That was very interesting. That result seems to be now focusing on the Timeline content as well as your export conditions and directing us away from YouTube.

                                     

                                    Just in case message, you do have the latest version of QuickTime installed. Correct?

                                     

                                    Please check out the following article which was written by Adobe for Premiere Elements.

                                    http://helpx.adobe.com/premiere-elements/kb/error-error-compiling-movie-render.html

                                     

                                    We will be watching for further developments.

                                     

                                    Thanks.

                                     

                                    ATR

                                    • 15. Re: Trouble uploading videos to YouTube
                                      A.T. Romano Community Member

                                      Romulox206

                                       

                                      I wrote about that in a previous post in this thread. One way would be:

                                       

                                      It just may be a YouTube problem at the other end that you will need to wait out. But, as for .mp4 export, please give a look at

                                      Premiere Elements 11

                                      Publish+Share

                                      Computer

                                      AVCHD

                                      with preset of either

                                      a. YouTube Widescreen HD

                                      or

                                      b. YouTube Widescreen SD

                                      depending on the properties of your source media.

                                      You designate the save location before the export. Then, after the export, you upload that .mp4 files from its hard drive save location to YouTube at the YouTube web site.

                                       

                                      When you got the Error Compiling Movie message what export route were you using?

                                       

                                      ATR

                                      • 16. Re: Trouble uploading videos to YouTube
                                        Romulox206 Community Member

                                        I saw that help article, and it suggests that I remove video effects from my clips. Is there any other way besides removing effects? I don't think solution 2 is relevant to my situation because all my footage consists of .MTS files. And I don't think solution 3 applies either because I'm not really using too many applications at the moment that could interfere with the rendering process. I don't know if solution 4 or 5 would help either.

                                         

                                        I just re-installed QuickTime and am about to restart my computer. I'll update you if this helps with anything.

                                        • 17. Re: Trouble uploading videos to YouTube
                                          Romulox206 Community Member

                                          A.T. Romano wrote:

                                           

                                          Romulox206

                                           

                                          I wrote about that in a previous post in this thread. One way would be:

                                           

                                          It just may be a YouTube problem at the other end that you will need to wait out. But, as for .mp4 export, please give a look at

                                          Premiere Elements 11

                                          Publish+Share

                                          Computer

                                          AVCHD

                                          with preset of either

                                          a. YouTube Widescreen HD

                                          or

                                          b. YouTube Widescreen SD

                                          depending on the properties of your source media.

                                          You designate the save location before the export. Then, after the export, you upload that .mp4 files from its hard drive save location to YouTube at the YouTube web site.

                                           

                                          When you got the Error Compiling Movie message what export route were you using?

                                           

                                          ATR

                                          The error message came as I was trying to render or upload the project, I think. The bar was filling up slowly, and then it suddenly stopped and gave me the error message. I was using the exact export route as you suggested.

                                          • 18. Re: Trouble uploading videos to YouTube
                                            Romulox206 Community Member

                                            Downloading the new version of QuickTime didn't help, I think I had that version anyway.

                                            • 19. Re: Trouble uploading videos to YouTube
                                              Romulox206 Community Member

                                              Here are some screenshots of the problem. I've also included screenshots of my export route.export route.pngerror.pngyoutube.pngyoutube error.png

                                              • 20. Re: Trouble uploading videos to YouTube
                                                A.T. Romano Community Member

                                                Romulox206

                                                 

                                                If you are going to try the removal of video effects in your troubleshooting, I would recommend that you go File Menu/Save A Copy and work your troubleshooting from the copy.

                                                 

                                                But,

                                                a. What is your project preset for this video (Edit Menu/Project Settings)?

                                                 

                                                b. What is the video format on that Timeline 1280 x 720 or 1920 x 1080 or other?

                                                 

                                                ATR

                                                • 21. Re: Trouble uploading videos to YouTube
                                                  Romulox206 Community Member

                                                  Here are some more screenshots. I've tried uploading it to Vimeo too.

                                                  online services error.pngonline services error 2.pngonline services error 3.png

                                                  Here are my project settings:

                                                  project settings.png

                                                  How do I figure out the video format on the Timeline?

                                                  • 22. Re: Trouble uploading videos to YouTube
                                                    A.T. Romano Community Member

                                                    Romulox206

                                                     

                                                    Update...

                                                     

                                                    a. That Adobe Tech Note is showing what looks like the Properties Palette of a version earlier than 11. In version 11, it would be Applied Effect Palette and then the panels for the effects there.

                                                     

                                                    b. Go ahead and disable the AutoSave (Edit Menu/Preferences/AutoSave).

                                                     

                                                    c. If you have .mts files, I am guessing that they are 1920 x 1080 at either 29.97 interlaced or progressive frames per second. Correct?

                                                     

                                                    Besides ruling in or out the applied effects, look to the placement of transitions.

                                                     

                                                    I will be adding another export route to try in a few moments.

                                                     

                                                    ATR

                                                    • 23. Re: Trouble uploading videos to YouTube
                                                      Romulox206 Community Member

                                                      I've disabled AutoSave, still no luck.

                                                      • 24. Re: Trouble uploading videos to YouTube
                                                        A.T. Romano Community Member

                                                        Romulox206

                                                         

                                                        Do you have the copy of the project to work on?

                                                         

                                                        If so, expand the Timeline with the -+ sliders over the Timeline so you get a good look at the frames.

                                                         

                                                        Check for thin vertical black lines scattered about the Timeline contents.

                                                         

                                                        Look for any irregularies in the placement of transitions. Remove all the effects in the Applied Effects/Panel for an effect.

                                                         

                                                        Because of the results that you are getting from Vimeo and other, I now feel that the answer is in that Timeline tracks construction.

                                                         

                                                        A quick test might be to import one of those .mts into a new project (no editing) and try the export to AVCHD.mp4 that you have been trying and are now getting Error Compiling Movie.

                                                         

                                                        ATR

                                                        • 25. Re: Trouble uploading videos to YouTube
                                                          Romulox206 Community Member

                                                          Can you show me an example of what to look for? Like a screenshot of an irregularity that might cause problems? Thanks.

                                                          • 26. Re: Trouble uploading videos to YouTube
                                                            A.T. Romano Community Member

                                                            Romulox20

                                                             

                                                            One of my post got blown away by the system, so I am re-writing some requests

                                                             

                                                            1. Please right click file in Project Assets, select Properties, and see what it says for Image Size and Frame Rate.

                                                             

                                                            2. If I have not asked already, what do you see for Editing Mode, frame rate et al in Edit Menu/Project Settings/General.

                                                             

                                                            More later depending on how things are progressing with your troubleshooting.

                                                             

                                                            Thanks.

                                                             

                                                            ATR

                                                            • 27. Re: Trouble uploading videos to YouTube
                                                              Romulox206 Community Member

                                                              1. Here's what it says:

                                                              properties.png

                                                              2. Here's what I see under Edit Menu/ProjectSettings/General:

                                                              project settings 2.png

                                                              • 28. Re: Trouble uploading videos to YouTube
                                                                A.T. Romano Community Member

                                                                Romulox206

                                                                 

                                                                First thing that caught my attention from the latest screenshot is that your video properties are 1920 x 1080 @ 25 frames per second (a typical PAL area frame rate) and your project settings are for a 1920 x 1080 @ 29.97 interlaced frames per second project (a typical NTSC area frame rate). From this type of data, I do not know if that is a progressive or interlaced frame rate for your source.

                                                                 

                                                                With that source media, the project preset should be PAL AVCHD Full HD1080i25 if you have interlaced video. If progressive, then you would find your correct project preset under PAL DSLR.

                                                                 

                                                                Is your computer installed as English/USA or other? Depending on your installation type, your project may be defaulting to the default NTSC project preset for verison 11, that is 1080i...1080i30 for NTSC and 1080i25 for PAL. To set your own project preset, see File Menu/New/Project, changing the setting there and making sure to put a check mark next to Force Select Project Setting on this project. Right now I am uncertain as to whether or not the above would mess you up with regard to those export whose settings define its export.

                                                                 

                                                                Have you ruled in or out all the other considerations referred to in the latest posts, using the copy of the problem project?

                                                                 

                                                                ATR

                                                                • 29. Re: Trouble uploading videos to YouTube
                                                                  Romulox206 Community Member

                                                                  I'm sorry, but I don't quite understand where to begin. I opened a new project, so where do I change the setting?

                                                                   

                                                                  You'll need to excuse me, I'm still learning how to use Premiere Elements and my technical knowledge isn't that great. Can you please list all the steps I should take? Thank you.

                                                                  • 30. Re: Trouble uploading videos to YouTube
                                                                    A.T. Romano Community Member

                                                                    Romulox206

                                                                     

                                                                    I am with you until we work this out. So do not worry about too many questions, small or big.

                                                                     

                                                                    Given that you have either PAL AVCHD 1920 x 1080 @ 25 interlaced frames per second or PAL AVCHD 1920 x 1080 @ 25 progressive frames per second.

                                                                     

                                                                    If interlaced footage, then you will be using the project preset (new project dialog)

                                                                    PAL

                                                                    AVCHD

                                                                    Full

                                                                    1080i25.

                                                                    If progressive footage, then you will be using the project preset (new project dialog)

                                                                    PAL

                                                                    DSLR

                                                                    1080p

                                                                    DSLR 1080p25

                                                                     

                                                                    Next, how to.

                                                                     

                                                                    Open a Premiere Elements 11 new project and immediately go to File Menu/New/Project.

                                                                    In the new project dialog, find the appropriate project preset based on the information supplied previously.

                                                                    Make sure that you put a check mark next to "Force Selected Project Setting on This Project" before existing the new project dialog.

                                                                     

                                                                    At that point, use Add Media to import your .mts file into Project Assets and from there drag the file to the Timeline.

                                                                    .

                                                                    Side note: PAL and NTSC do not have the same significance for HD as they do for SD, but the frame rates remain a consideration for regional purposes.

                                                                     

                                                                    Please let us know if this helps.

                                                                     

                                                                    Thanks.

                                                                     

                                                                    ATR

                                                                    • 31. Re: Trouble uploading videos to YouTube
                                                                      Romulox206 Community Member

                                                                      How do I find the appropriate project preset? I just opened a new project, where do I go?

                                                                      • 32. Re: Trouble uploading videos to YouTube
                                                                        A.T. Romano Community Member

                                                                        Romulox206

                                                                         

                                                                        When project opens, go to File Menu/New/Project

                                                                        You should then see the New Project Dialog

                                                                         

                                                                        PE11NewProjectDialog.JPG

                                                                         

                                                                        Click on Change Settings to see:

                                                                         

                                                                        PALAVCHD.JPG

                                                                        The above is what it will look like as you select PAL AVCHD Full HD1080i25 if your footage is interlaced

                                                                         

                                                                        If you have progressive video, you choice would look like that below

                                                                         

                                                                        PALDSLR.JPG

                                                                         

                                                                        When you click OK to the above setting area, you should see what is shown in the next screenshot (this one represents the interlaced choice

                                                                         

                                                                        ExitingView.JPG

                                                                        Please let me know if you are OK with the above details.

                                                                         

                                                                        Thanks.

                                                                         

                                                                        ATR

                                                                        • 33. Re: Trouble uploading videos to YouTube
                                                                          Romulox206 Community Member

                                                                          Here's what my settings look like:

                                                                          settings.png

                                                                          • 34. Re: Trouble uploading videos to YouTube
                                                                            A.T. Romano Community Member

                                                                            Romulox206

                                                                             

                                                                            What are you doing in the NTSC instead of the PAL area?

                                                                             

                                                                            Why are you selecting NTSC AVCHD 1080p60, when you previously said (or I thought you said) that your video was PAL ACVHD Full 1080 25. The only question seemed to be whether it was 25 interlaced frames per second or 25 progressive frames per second.

                                                                             

                                                                            Please review and advise.

                                                                             

                                                                            Thanks.

                                                                             

                                                                            ATR

                                                                            • 35. Re: Trouble uploading videos to YouTube
                                                                              Romulox206 Community Member

                                                                              Oh, I didn't do that on purpose. It automatically opened up to the NTSC when I clicked "change settings". NTSC AVCHD 1080p60 was already selected, I never chose it myself.

                                                                              When I go into PAL, it shows these options:

                                                                              settings 2.png

                                                                              • 36. Re: Trouble uploading videos to YouTube
                                                                                Romulox206 Community Member

                                                                                Here's what it looks like when I open up both "AVCHD" and "DSLR" folders:

                                                                                 

                                                                                settings 3.png

                                                                                • 37. Re: Trouble uploading videos to YouTube
                                                                                  A.T. Romano Community Member

                                                                                  Romulox206

                                                                                   

                                                                                  Looking good.

                                                                                   

                                                                                  Just have the blue band on either the

                                                                                  PAL AVCHD choice of Full HD1080i25

                                                                                  or

                                                                                  PAL DLSC choice of DSLR 1080p25

                                                                                   

                                                                                  before you check OK.

                                                                                   

                                                                                  In the next dialog after there that OK, just make sure that you have a check mark next to Force Selected Project Setting on this Project, OK, and we are ready to go.

                                                                                   

                                                                                  ATR

                                                                                  • 38. Re: Trouble uploading videos to YouTube
                                                                                    Romulox206 Community Member

                                                                                    What should I do about my other project, the video I'm trying to upload? Will these settings changes also apply to all my other projects?

                                                                                    • 39. Re: Trouble uploading videos to YouTube
                                                                                      A.T. Romano Community Member

                                                                                      Romulox206

                                                                                       

                                                                                      Each project (project.prel file) will have its own settings that either you or the program set for you.

                                                                                       

                                                                                      But do verify the settings for each new project. Just do not assume that the settings for the last project will be retained in the settings area from project to project. Sometimes yes, sometimes no.

                                                                                       

                                                                                      Above all, do not move or delete source media that went into any project after the project(s) were saved/closed. Bad news if you do. Missing media headaches.

                                                                                       

                                                                                      ATR

                                                                                      1 2 Previous Next