10 Replies Latest reply: Aug 23, 2013 6:18 PM by Marxander RSS

    After Effects CS6 Error: Unknown Exception.

    Marxander Community Member

      I keep getting this error when I open CS6 "After Effects Warning: Unknown Exception".  I didn't use AE for like a week and while starting it up for work I had to complete the errors started...

      Pressing ok gets me to "After effects: AEGP Plugin AEDynamicLinkServer Plugin: Unknown error in Adobe Dynamic Link" and then it closes with "After Effects can not continue: unexpected error during application startup".

       

      I tried EVERYTHING! Searched on google, visited every page with people having the same problems, mostly on Mac systems and older versions of after effects and I still can't fix it and can't find anything on CS6 as most of these were on CS4 and some on 5. Guessing those with errors on CS6 might have reformatted their drive.

       

      Im running Windows 7, 64-Bit. Using a High-End workstation(WS-X6) from "Workstation Specialists", so I don't think its a Hardware/OS issue.

       

      • Cleared preferences.
      • Did a reinstall from the disk.
      • Used CCleaner Pro.
      • Used the Adobe cleaner tool.
      • Google the Error, went to all pages with the same error.
      • I looked at every reply concering this error on this forum.
      • Downloaded a new trial.

       

       

       

      Nothing works. Now obviously a reformat would do it but I got tons of stuffs on this machine and I'm not gonna reinstall it just now. I'm using nuke for the moment but would like my AE back.

       

      Screenshots - Pretty sure this has something to do with my Mediacore but I don't know what as the disk reinstall should have fixed it. Even downloaded a new trial version, same thing.

       

      Untitled.png

      Screencap GIF

       

      http://i.imgur.com/pQbNwpa.gif

       

       

       

      Hope someone here knows how to fix this without any reformat. Thanks in advance.

        • 1. Re: After Effects CS6 Error: Unknown Exception.
          Mylenium CommunityMVP

          I don't think its a Hardware/OS issue.

           

          It is. The 6025 "Pure virtual function call" is a dead giveaway. You are missing some system DLL, missing a driver, have a flakey configuration or mundane permissions problems where drivers and services do not load/ not load with correct user privileges. Could be anything. Perhaps there is something in your event viewer:

           

          Working with your Operating System’s Tools

           

          Mylenium

          • 2. Re: After Effects CS6 Error: Unknown Exception.
            Marxander Community Member

            Well that would be associated with *Visual C++ and I don't think I'm missing anything as I run photoshop also and it runs fine, not affected by the error here. Forgot to mention that I also was running premiere but when the errors with AE started premiere just stopped, would load for 1 second and then close. Somehow they're related. Also, when I run dynamiclinkserver and run AE it clings at Initializing mediacore and when I terminate the process it gives me the error again, gonna check the event viewer and get back to you.

             

            *

            "This error occurs when your application indirectly calls a pure virtual member function in a context where a call to the function is not valid. In most cases, the compiler detects this and reports the error when building the application. But depending on how your code is written, sometimes the problem is detected only at run-time. "

            • 3. Re: After Effects CS6 Error: Unknown Exception.
              Mylenium CommunityMVP

              Again, it is a systemic/ configuration problem. Just citing abstract technobabble isn't gonna resolve it. Programmers are humans and humans make mistakes, including the person who wrote the compiler having no way of knowing what atrocious constructs his fellow colleagues might use and thus having no way of detecting them when building teh application. Provide the info requested.

               

              Mylenium

              • 4. Re: After Effects CS6 Error: Unknown Exception.
                Marxander Community Member

                Here's my Error log from event viewer.

                 

                Faulting application name: AfterFX.exe, version: 11.0.2.12, time stamp: 0x505998cf

                Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a

                Exception code: 0x40000015

                Fault offset: 0x00000000000761c9

                Faulting process id: 0x413c

                Faulting application start time: 0x01ce588a3b498add

                Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe

                Faulting module path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\MSVCR100.dll

                Report Id: 82ea0d45-c47d-11e2-8cdd-005056c00008

                 

                Again to do with Visual C++ I'm guessing... Hope we get to fixing this. Thanks.

                • 5. Re: After Effects CS6 Error: Unknown Exception.
                  Mylenium CommunityMVP

                  Manually uninstall the MSVC runtimes that the Adobe suites tried to install, then reinstall the standalone ones from Microsoft. For some reason the DLLs never were properly registered on your system. Unfortunately a ratehr common error with ADobe CS6 products...

                   

                  Mylenium

                  • 6. Re: After Effects CS6 Error: Unknown Exception.
                    Marxander Community Member

                    Nope, didn't fix it. Starting to think I'm gonna need to backup and re-install...

                    Hope you got any other solutions.

                    • 7. Re: After Effects CS6 Error: Unknown Exception.
                      Marxander Community Member

                      Hey, are you there? I re-installed as you said and now its pointing the corrupted DLL to the one in Windows itself.

                       

                      Faulting application name: AfterFX.exe, version: 11.0.2.12, time stamp: 0x505998cf

                      Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac

                      Exception code: 0x40000015

                      Fault offset: 0x00000000000761c9

                      Faulting process id: 0x2a1c

                      Faulting application start time: 0x01ce60f4b55f6d8b

                      Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe

                      Faulting module path: C:\windows\system32\MSVCR100.dll

                      Report Id: fa15bd66-cce7-11e2-af56-005056c00008

                       

                      Any other options?

                      • 8. Re: After Effects CS6 Error: Unknown Exception.
                        Marxander Community Member

                        i am still waiting for a reply on the subject.

                        • 9. Re: After Effects CS6 Error: Unknown Exception.
                          Todd_Kopriva Adobe Employee

                          > i am still waiting for a reply on the subject.

                           

                          This is a user-to-user forum, where people help out in their spare time. If you want to be guaranteed of getting a response, contact Adobe Technical Support:

                          http://www.adobe.com/support/contact

                          • 10. Re: After Effects CS6 Error: Unknown Exception.
                            Marxander Community Member

                            Alright, thanks!