OK - updating with the only workaround I have found.
If I use the hollow selection arrow to pick one item and then "select same appearance" I get proper results that allow me to make a global change to all desired objects.
Still curious as to why this feature is not working as it has in the years past, though, if anyone has any ideas...
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It sounds as if something is seriously wrong.
You may try the following (you may have tried/done some of them already) and see whether it helps:
1) Close down Illy and open again;
2) Restart the computer;
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (irreversible);
4) Move the folder with Illy closed (reversible);
5) Look through and try out the relevant among the Other options, see especially Item 7;
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool, and reinstall.
Thank you - I am assuming this is definitely a bug then and that others have not had this same problem.
I will try these one at a time...
You are welcome, Rebekkah.
I hope you will post your findings; it may benefit others in distress.
I will do that!
OK well here is an update -
We opened a newly installed version of this software on a brand new (different than mine) Mac and it is behaving in the same manner except that we are unable to use the workaround I mentioned above on that one.
It appears to be our version of the software itself, not the installation. What steps should we take at this point?
Could you post one of these "simple" files somewhere?
I wish I could. I work for a security printer and these files cannot be shared or displayed.
I will try to work up an example to post in screenshot form though, to show what is happening.
OK -- it looks like this is probably an issue of corrupt files from our file supplier's side - OLD files from CS5 that I've pulled that were created here work just fine. Thank you, everyone, for your help, but I believe we are concluding that it is a client file problem and not our software. I will post back if we encounter any similar issues.
(They are also using CS6)
That sounds like a good solution, Rebekkah.
Thank you for sharing.
It is far from unusual that files must be withheld.