1 Reply Latest reply: May 22, 2013 5:11 AM by hyadav RSS

    Elements 9 isn't working!

    EmmaJayneGrosvenor

      help me!!!

      ive got photoshop elements 9 and ive installed it on my new laptop but the 'guided' section isnt theree, its just a black box and the 'fx' effects and the smart tool effects aren't showing up either!

      I use photoshop for my university work alot! I need it to work!

        • 1. Re: Elements 9 isn't working!
          hyadav Adobe Employee

          Try the proposed solutions here http://helpx.adobe.com/photoshop-elements/kb/quick-guided-edit-panels- blank.html

           

          The problem you are facing is probably because of corrupted swf files in your machine. But before advising for reinstallation, can you please share your Operating system information and also if you can see the following folders and files in your machine:

           

          Win:

          C:\ProgramData\Adobe\Photoshop Elements\9.0\Locale\en_us\Workflow Panels\GuidedEdit.swf

          C:\ProgramData\Adobe\Photoshop Elements\9.0\Locale\en_us\Workflow Panels\QuickEdit

          C:\ProgramData\Adobe\Photoshop Elements\9.0\Locale\en_us\Workflow Panels\QuickEdit\QuickEditAir.swf

          Mac:

          /Application Support/Adobe/Photoshop Elements/9.0/Locale/en_us/Workflow Panels/GuidedEdit.swf

          /Application Support/Adobe/Photoshop Elements/9.0/Locale/en_us/Workflow Panels/QuickEdit

          /Application Support/Adobe/Photoshop Elements/9.0/Locale/en_us/Workflow Panels/QuickEdit/QuickEditAir.swf

           

          Browse this post prior to uninstall/reinstall to make sure that you actually have missing files or not.

          http://forums.adobe.com/message/4906480

          http://forums.adobe.com/message/4884541

           

          -Harshit yadav