Photoshop CS6 Constantly Crashing
brian-j May 22, 2013 12:18 PMPhotoshop CS6 is crashing on me multiple times every day.
Photoshop CS6
Windows 7 64-bit (Service Pack 1)
ATI Radeon HD 5670
Crashes are not associated with one specific task. Crashes often occur when I set foreground/background color via the Tools Panel (after pressing Enter with the color picker open), but also when using the keyboard shortcut to resize canvas, or using the color picker to set text color. Seems like crashes occur most often when I’m using the color picker in various panels/tools or using a keyboard shortcut (e.g., when press “d” to set foreground/background colors to white/black, or Ctrl-Delete to fill with background color).
I have the most recent driver for my video card. I don’t have any third-party plugins. The only third-party extension installed is “GuideGuide”, which I uninstalled and it didn’t fix the problem (so I re-installed it). I tried resetting Photoshop preferences (moved “Adobe Photoshop X64 CS6 Prefs.psp” out of AppData folder, didn’t use the CTRL-SHIFT-ALT method while launching Photoshop).
I get one of two different error messages when Photoshop crashes, either 1) A standard Windows error saying Photoshop has stopped working, or 2) Runtime Error! R6025 – pure virtual function call.
Here are details for a few of the crashes from Windows Event Viewer:
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0xf78
Faulting application start time: 0x01ce570ab617c5b8
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCR100.dll
Report Id: 810b473a-c305-11e2-9507-f04da23a753f
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Exception code: 0xc0000005
Fault offset: 0x00000000013d0903
Faulting process id: 0x22b4
Faulting application start time: 0x01ce564fbc5cc17c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Report Id: 4370042e-c296-11e2-9da2-f04da23a753f
Here’s some of my system info:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2800 MHz
Built-in memory: 9207 MB
Free memory: 4182 MB
Memory available to Photoshop: 8171 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 5670
Display: 2
Display Bounds:= top: 0, left: 1920, bottom: 1050, right: 3600
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920
Video Card Number: 1
Video Card: ATI Radeon HD 5670
OpenCL Unavailable
Driver Version: 12.104.0.0
Driver Date: 20130328000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: ATI Radeon HD 5670
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: (I deleted the serial number)
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Brian\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 1.35T, 988.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
GuideGuide
Kuler
Installed TWAIN devices: NONE
Anyone have any ideas? I’m trying to avoid re-installing CS6, but that may be the next course of action I have to take.
Thanks!




