3 Replies Latest reply on May 23, 2013 2:23 AM by sjpt

    Unable to download adobe link to my ebook

    confused user 1999

      Having clicked on the URL link (ACSM file), the notice is that 'it failed to connect to the server. Please check to make sure you are connected to the internet.'

       

      currently unable to download the book. Please help

        • 1. Re: Unable to download adobe link to my ebook
          sjpt Level 4

          Who is the supplier of the book?

          It is probably (not necessarily) their server you are having issues with rather than ADE or Adobe's servers.

           

          I assume you have successfully downloaded .acsm files from other sources before,

          that your ADE is registered with your AdobeID, etc?

           

          Try temporarily disabling your firewall and trying again.

          • 2. Re: Unable to download adobe link to my ebook
            confused user 1999 Level 1

            BPP is the book provider, but the link sends me to www.ebookdropships.com.......

             

            I have successfully downloaded other .acsm files from this provider as well as other sources. I just disabled my firewall and turned off the antivirus software and yet still to no avail.

            • 3. Re: Unable to download adobe link to my ebook
              sjpt Level 4

              I can't think of anything else likely to help; a few unlikely guesses.

              Some of these don't relate to the original error message you had, but unfortunately ADE error messages often don't relate to the real error.

               

              1. Check www.ebookdropships.com in your browser.  If it doesn't come up, at least that narrows down the issue.  (It comes up fine for me)

              2. Does the book come authorized with your AdobeID, or a separate ID that belongs to the bookseller? 
                If a separate one, have you registered that ID with ADE?
                (ADE 2.0 allows separate registrations, ADE 1.7.2 doesn't).

              3. Try v1.7.2.  That has helped lin many different situations as there are lots of bugs in v2.0. 
                However, even I don't think it is likely to help in this case, and certainly won't if the book needs a separate bookseller id.

              4. Talk with Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

               

               

               

              Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

              http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

              The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172