3 Replies Latest reply on May 26, 2013 2:52 PM by Ann Bens

    PE 11 trial no go

    Patt/Trish Level 1

      Assistant downloaded.  I was very confused as to where to cick on the directions; I did see the notice " 30  days remaining."  I must have clicked "buy" because it asked me for a serial number.  I backed completely out, even trashed  Assistant.


      I left several posts on the Adobe site page just for questions, but no reply (was not the regular discussion group). At first I couldn't find where to click on which product I wanted, but eventually saw the gray  arrow on gray background on the bottom right side of Assistant.  But, I digress...


      Next day I tried again.  I downloaded Assistant.  This time PE stated downloading  right away...it's been downloading for 2  hours.  Obviously, it's stuck.I have print screens if this will help. I am on Mt. Lion.

       

      Can anyone help me.

       

      Trish

        • 1. Re: PE 11 trial no go
          John T Smith Adobe Community Professional & MVP

          This is a user to user forum, so nobody here will be able to offer much (if any) help with downloading problems

           

          Forum for Download & Install & Setup problems

          http://forums.adobe.com/community/download_install_setup

          Chat http://www.adobe.com/support/download-install/supportinfo/

          -or http://www.adobe.com/support/chat/ivrchat.html

          • 2. Re: PE 11 trial no go
            A.T. Romano Level 7

            Trish

             

            How are you doing with your issue?

             

            Have you gone to the section of the Adobe Forums that addresses Downloading and Installing Issues as John T. Smith suggested and received any responses that resolved your issue?  If so, then read no further. If not, please consider,

             

            Since downloading and installing are un-separateable from the Premiere Elements experience (Windows and Mac) and the Premiere Elements Forum here is populated with Windows and Mac users who would be expected to have gone through that experience, I feel the Premiere Elements Forum is an appropriate and an expected place to seek help.

             

            I am strictly an Elements Windows user. But, I would like to start the train of thought moving to get you moving in your Premiere Elements Mac download, installation, on program use.

             

            So, I would ask...

             

            a. In the first pass at download/install, you talk about reaching messages about 30 days remaining/buy. That suggests to me that the download was completed and you just needed to tackle the install part. So, in your trashing before you did your second download, did you include any downloaded program files besides the Adobe Download Assistant in the trashing process? What I am wondering is was another download necessary? Are there installation files still on your computer from the initial download?

             

            Thanks.

             

            ATR

            • 3. Re: PE 11 trial no go
              Ann Bens Adobe Community Professional & MVP

              This is where you can download.

              http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us

              It sometimes can take a while.

              I usually download in the morning when the US is still sleeping.

               

              After you have downloaded and installed the download assistent, download for E11 will automaticly begin.

              Create a special folder just for the assistent and E11.