3 Replies Latest reply: Oct 24, 2014 6:21 AM by Alexey Kletsel

Error: Sorry, your account cannot access the Adobe Digital Publishing Suite

Alexey Kletsel May 25, 2013 11:49 PM

A few days ago I ordered Creative Cloud account. Since that when I try to log in into Folio Producer I receive this message:

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Sorry, your account cannot access the Adobe Digital Publishing Suite. Please contact Customer Support for help.

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At the same time I do can log in into Folio Builder in my InDesign CS6 and even add folios. Might be this error by someway linked to that I had in the past DPS Pro account?

Thank you in advance.

1. Re: Error: Sorry, your account cannot access the Adobe Digital Publishing Suite

Himanshu Singh May 26, 2013 9:34 PM (in response to Alexey Kletsel)

Looks like your DPS Pro account was closed and thus you are seeing this. This is a common issue when activating CC on the same id. Contact Support.
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2. Re: Error: Sorry, your account cannot access the Adobe Digital Publishing Suite

eachenbach75 Oct 22, 2014 7:31 PM (in response to Himanshu Singh)

I have the same issue - how do you contact support if you cannot log in? It keeps redirecting me to this forum.
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3. Re: Error: Sorry, your account cannot access the Adobe Digital Publishing Suite

Alexey Kletsel Oct 24, 2014 6:21 AM (in response to eachenbach75)

This issue does not have solution. I came up to DPS developing team, anyone does not want to fix manually each account and they do not have an automatic solution.
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